They made me pay for no storage.
My furniture was picked up from the storage facility, having delivered it there in mid-December in between moves. The company continued to take money from my account, despite the storage ending, claiming that I needed to give a month's notice of cancellation - and that I should have read the small print. Isn't it obvious that all items are collected storage is no longer needed? What precisely is the additional payment (£125) needed for, I wonder? It's daylight robbery! To add insult to injury, they claim that as an act of 'goodwill and fairness' they'll only make me pay for 2 weeks' more (4 weeks' additional payment) instead of 6, i.e. £125 instead of £180.
23 January 2025
Unprompted review