Bettermove Reviews 

Upon dealing with BetterMove I have received a lovely customer service experience from Meadow who has followed up on my enquiries promptly and efficiently. Thank you for the excellent service so far.

Very poor and would not recommend.
They will tell you that they only send you an offer if one of there list of investor's are interested in the property. I don’t believe they have a list as in just under two weeks we had 1 viewing which was a couple doing mass viewings on a specific day looking to move to the area, I know this as you will do your own viewings as well.
I then let bettermove know I was taking the 14 day cooling off period which if no face to face in person meeting has happened then you do not need a reason to cancel. I then got a document to sign for the 14 day cooling off period from bettermove which had things like, I’m not allowed to put negative reviews on or talk about anything from the two weeks I’d been with them. This made alarm bells ring but also confirm I was doing the right thing getting away from them.
As I didn’t have to sign this they kept sending reminders every day to sign and around 4 weeks after they was told about the cancellation they finally took the property down, this will be getting checked by a solicitor as I kept every message and email but the document they wanted me to sign says everything you need to know.

Contacted Saturday am regarding a viewing was told somebody would contact me back same day , further contact in the afternoon again advised somebody would contact me back , conte third time Sunday again advised somebody would contact me back .
If this is the way they are running a business god help us and the seller who has put there house in the market with them and paying a fee should get a reduction as they are not doing what’s they are payed to do .

Be warned using this company!!!
They say they will sell your house fast, they say investors are waiting to buy it, it’s all a scam!!!
They just advertise your house at a reduced cost hoping someone will buy it, it’s put on Rightmove like every other agent. They never contacted us once about anything within the 30 day contract.
All they want to do is make 20% profit from you!!! Do yourself a favour and use a decent estate agent that’s local and reduce your price yourself

Amazing communication. Able to visit on short notice which really helped. Thank you very much.

Quick response

Agent was very courteous, enthusiastic and gave a sense of a genuine interest to assist
Additionally, the quick turnaround in arranging a viewing is much appreciated

From the very beginning, Bettermove was incredibly helpful and accommodating with any enquiries we had. They made the whole experience of purchasing our property far easier and less stressful than it could have been.

From the initial phone call through to the booking confirmation being sent for the viewing, Meadow was professional and efficient. Very good customer service and fast booking system.

Thank you

Polite & just got the job done.

Polite, friendly and quick! Thank you Meadow!

Saw a property in Cornwall advertised on Rightmove. Exchanged emails and phone calls with Bettermove. Arranged a viewing which entailed a 250 mile return journey and 2 nights in a B&B. Saw the property, liked it enough to want to put an offer in. Saw a second real estate agency's board outside and looked at their website. Their property, on the same complex, was advertised as 12 month holiday restricted. Emailed Bettermove to check this wasn't the same for the property I viewed - as no mention was made in Ad or brochure. They didn't reply. 10 minutes later Rightmove notified me of a new property. It was the exact same property but now advertised as 12 month holiday restricted. Not one word of apology for their misleading and false advertising and the expense I incurred for viewing it. Had I known I wouldn't have considered it for 1 second. Absolutely untrustworthy and will never deal with them.

Great communication, very helpful, answered the questions i asked. Pleasure to speak to

Meadow was friendly and dealt with my enquiry swiftly and efficiently.

I signed up with Bettermove based on their promises: targeted marketing, local market knowledge, and transparency. None of it was true.

What went wrong:

No local knowledge. When I asked my account manager about local market conditions, they admitted in writing: "We do not focus on current local market conditions like high street estate agents."

No buyer targeting. The same account manager also confirmed Bettermove cannot provide a list of any buyers contacted or any feedback from their marketing, despite these being cornerstones of their promotional and direct sale communications.

Plagiarised brochure. They knowingly copied photos taken by my previous estate agent and used them without permission. When I pointed this out, the account manager refused to remove them.

Refused to cancel. I exercised my right to withdraw under the Consumer Rights Act 2015 (service not performed with reasonable care and skill). The account manager refused, citing a 30-day exclusivity clause.

The Result: Since the start of the agreement, zero viewings, zero buyer interest, and zero feedback.

I was coerced into a contract with a company that simply lies about its resources and its ability to deliver what it states in their promotional materials and the emails and promises they make in persuading you – even though they have now admitted in writing they cannot do what they promised.

Not only that, but my property is being marketed with stolen photos and inaccurate information.

I pointed out all of the above to my Bettermove account manager. He refused to acknowledge any of the issues, and refused to allow cancellation of the contract. He said I would have to raise my concerns with the Customer Service Team. I have done so, with absolutely no response – not even an acknowledgment. Clearly, this Team is nothing more than a fictional creation designed to create yet more delay.

My advice:

If you want to sell your house, use a local agent you can visit and hold accountable. Bettermove talks a good game, but that is all. I have clear and indisputable evidence they cannot and do not deliver on their promises. Not only that, but when you need answers, they hide behind a "customer care" email address that doesn't reply.

DO NOT USE THESE DISREPUTABLE CHARLATANS UNDER ANY CIRCUMSTANCES.

Update at 6 June 2026.
I was contacted by another account manager this morning, after he read this review. He asked what he could do to help. I said they needed to remove the listing, cancel the contract. He admitted he knew nothing of the issues I was experiencing and could not help. So why call? Apparently, merely to ask me to take this review off. I will update this review as we go on.
Yet more complete ineptitude, although hardly surprising.

Update at 7 June 2026.
Following on from the call yesterday, I now have an acknowledgment from “Customer Care” - albeit anonymously. Unfortunately, it references a completely self serving 15 day timeframe per a procedure they have not provided any details about. 15 days to review the content of 4 emails, by an anonymous Customer Care responder - hmmm, right. We’ll see….

Final update – 8th June 2026
Bettermove has now withdrawn my property. Their own "Introduced Applicants List" was marked N/A – meaning they introduced no buyers whatsoever during the entire agreement. Zilch, Zero, Nada!
No fees are due. The matter is closed.
To anyone else going through something similar: do not be taken in by this outfits utter lies and false promotions. And if you have, do not be intimidated by their tactics. Stand your ground. Keep everything in writing. Use your statutory rights. Post honest reviews - everywhere! They rely on people giving up. DO NOT GIVE UP.
I am now free to sell my property through a reputable and accountable local agent who actually does what they promise.
Thank you to everyone who read this review and also to all those who have reached out with support.

As a solicitor working on a recent property purchase with Megan Swiers, I cannot recommend her highly enough. Throughout the entire transaction, Megan was incredibly proactive, helpful, and provided amazing communication. It has been an absolute pleasure working with her, and her efficiency truly helped keep the process moving smoothly.

Meadow was a great help in sorting my viewing at Girton Road