Better2Know Reviews 717

It was an amazing experience and Elizabeth is simply grate.

Brent was excellent when assisting me with the booking arrangements. Very friendly with a non judgemental demeanor. I felt that there was a genuine concern for the dilemma I found myself in.
Excellent instructions were provided and my results were obtained very quickly with the privacy I wanted.

I attended a recent appointment after providing relevant information in advance. However, this does not appear to have been properly considered, as I was later informed that the procedure could not go ahead.

This raises concerns about the lack of an adequate pre-assessment process before booking patients into appointments. As a result, I attended an appointment that was not suitable in the first place.

Despite the service not being delivered, I was still charged, with only a partial refund issued. In addition, it took approximately three weeks to receive any communication regarding the refund, which further delayed resolution.

Overall, this reflects poor screening and communication, resulting in an avoidable and disappointing experience. I would encourage improvements to the booking and assessment process to prevent similar situations for others.

The whole process seemed very smooth with nothing to question

Good service, everything as it says on the tin. Brent added extra tests and pronptly arranged saame day testing, no fuss whatsoever

Brent was super helpful in finding me an appointment with short notice.
Quick and easy service Tnx again!

Ooh what an excellent and an outstanding service i got from a lady called Tembie. She made me to be at easy while talking to her over the phone . Very professional .

Amazing communication, easy quick and efficient process and will definitely use better2know again

I had a chat with a young lady who went by the name Thembu lst nyt and she was gud she eased alot of my anxiety I had about getting tested providing me all the answers I need I will definitely be booking an appointment soon.Great service!

Moses Jobe
Randburg

Great fast and clear service to access for all!

It was super great to have brent talk me through it. Really helpful and a great time would highly recommend

Brent was really helpful and responsive to my questions.

Thieves, I turned up to the locations in Marbella and it wasn’t open, I sent proof and “Juan” still tried to say it wasn’t true.

I paid for a test and I’ve been very little help every time I’ve messaged them they haven’t replied

Received great service from Elizabeth. She is a true professional.

Brent Samuels was excellent with great customer service

The admin staff were welcoming, communicative, and organised my appointment promptly. Test results were returned within 4 days, which I appreciated.

Regarding cost, there are several pricing tiers: a standard comfort check panel at €300 and a comprehensive panel at €500. I chose the standard option, which in hindsight may not have fully addressed my needs.

My main concern is with the follow-up structure. A GP consultation is included - but only if test results come back positive. Because my results were negative, I was not eligible for this follow-up, despite still experiencing unresolved symptoms and health anxiety. This left me without the clinical support I needed to reach a clear resolution.

For anyone with ongoing concerns, I would suggest considering whether the included GP follow-up policy meets your needs before booking, or asking whether an additional consultation can be arranged regardless of results.

Brent was Very helpful and really informative and patient

Excellent communication via email from start to finish. Tests carried out efficiently.
I'd definitely recommend Better2know

This 5 start review is based on the excellent support I received from customer service.

I needed an urgent test and they went above and beyond to get a booking for me.

Special thanks to Elizabeth and Beatriz who kept me informed at all times and for their understanding of my situation.

I had a cancellation so I called customer service. Brent Samuels handled the call professionally with a calm and respectful tone. He listened carefully and provided clear, concise information. Overall, Brent delivered solid service.