Awards on bonuses poor. Take for example the daily pinball, it's fixed as the ball will stick at a certain point waiting for the loser box to come along so it can drop in. Other sites more favourable.... See more
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Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve playe... See more
Company replied
no telephone customer service. The chat box is slow and painful to get anything sorted. Very poor service customer service for a leading exchange bookmaker.
Obviously, I guess if you're smart enough to read reviews, you will always expect to lose at betting, you almost certainly will. Otherwise there could be no betting companies, shops, adverts etc. And... See more
Company replied
Company details
Information provided by various external sources
Online Sportsbook, Spillebørs og Casino: Bedste Danske odds på Premier League, Champions League og NBA. Verdens første og største Spillebørs.
Contact info
United Kingdom
- www.betfair.com
3.3
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Had the odd issue in the past.
Had the odd issue in the past.
But lately absolutely superb.
Has to be in the tops.
Well done.
3 July 2026
Unprompted review
Reply from Betfair
Thank you so much for your feedback! We're really pleased to hear that your recent experience has been absolutely superb, and that we're up there with the best for you.
We appreciate you sticking with us, even through the odd issue in the past. It means a lot to know we're getting it right now.
Thanks for your support!
They've done something to my account…
They've done something to my account again the RTP is 0% every deposit is dead spin after dead spin, I can't get a single win no value at all vile how they treat loyal customers, They take the fun away betunfair.
2 July 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
You have normally been Brilliant
You have normally been Brilliant
The past few weeks
I’ve tried to cash out 3times on my horses
Big money
Which have been cancelled your network Bet fair goes down tells me to sign bk in
Then network bk on then off again
On your side
Then Bet fair goes off gotta wait hours
Then bets I’ve not been able to get on
Have Won
I’ve tried to put my bets on then your network goes off again
Sight in
Can’t get in ?
This is very frustrating and makes me angry
I have been looking in too other companies to bet with
Just Gotta wait and see ?
Thanx for memories 👌🏻🙈
2 July 2026
They have lost my money
Tried to sort out a query with this company. Useless. Virtual Assistance is hopeless. I want to talk to someone or at least have an email address so this problem can be sorted out. They seem to have lost some of my deposit money.
29 June 2026
Unprompted review
The staff helped with a query that I…
The staff helped with a query that I had, I thought I was explaining my situation very awfully but they understood everything and helped me better that I could of thought
29 June 2026
Unprompted review
Reply from Betfair
Thank you so much for your lovely feedback!
We're really glad to hear that we could exceed your expectations and provide the help you needed.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks for choosing Betfair!
My request was dealt with promptly.
My request was dealt with promptly.
27 June 2026
Unprompted review
Reply from Betfair
We're so pleased our team could resolve your issue quickly and professionally. That's what we strive for every time. Thanks for choosing Betfair!
I set up an account
I set up an account. I missed clicking on the opt in to the introductory offer but their customer services were great and credited me back as if I had. Fast response and resolution.
27 June 2026
Unprompted review
Reply from Betfair
We're so glad to hear our customer service team was able to assist you quickly and effectively with your introductory offer. We appreciate you sharing your positive experience with us!
Thank you for choosing Betfair!
No fair about it it’s rubbish I’m not…
No fair about it it’s rubbish I’m not even betting rest of my money they can keep it I just looked up no wonder my paddy power not good they are the same I will use use my money and delete both and stick with my Ladbrokes and sky just delete app if face recognition it won’t send pass word
27 June 2026
Unprompted review
Reply from Betfair
Thanks for the feedback. We've been in touch directly to get more details and look into any issues. We're committed to making things right and appreciate you giving us the chance to help.
Reply from Betfair
Thank you! We're so glad to hear you're happy with Betfair. We really appreciate your feedback!
Thanks for choosing Betfair!
Very good Betfair exchange very fair…
Very good Betfair exchange, very fair and honest, although the BSP prices do not show up quickly and sometimes take 12+ HOURS to display !! On Timeform.com. They DON'T show BSP results on their Exchange App. platform.
25 June 2026
Unprompted review
Reply from Betfair
Thank you for your positive feedback! We're delighted to hear that you find Betfair Exchange fair and honest – that's what we strive for.
We appreciate your comment about BSP prices not displaying as quickly as you'd like. This is valuable feedback, and we're always working to improve the speed and performance of our platform.
Thanks for being a valued Betfair customer!
Placed a bet but decided in the morning…
Placed a bet but decided in the morning to cancell it-was able to do it,thanks Betfair customer service and Kimberley
23 June 2026
Unprompted review
Reply from Betfair
Thank you for your feedback! We're glad we could help you cancel your bet smoothly and that Kimberley was able to assist you.
We'll make sure to pass on your thanks to Kimberley – she'll really appreciate it! Thank you for being part of the Betfair community.
ABSOLUTE SCAM PLAYING SLOTS
ABSOLUTE SCAM PLAYING SLOTS, you doing 10p spins tap to spin it takes a first payment then by the end of the spin it has taken out another 10p before you have tapped again, then when you do tap again it does the same thing so instead of 10 spins on the pound at 10p a spin your getting 5 what a joke the fact that they are getting away with this is fraud the site should be shut down
24 June 2026
Unprompted review
Disgusting untrustworthy company
Disgusting untrustworthy company. They have become a disgrace. RTP is a joke and I advise no one to play on their casino. Also the positive reviews on trust pilot recently look very suspicious. We know gambling companies are paying for positive reviews to be posted on trust pilot. So do not trust the fake positive reviews here.
23 June 2026
Unprompted review
Reply from Betfair
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience has left you feeling this way.
We’ve reached out to request a little more detail so we can properly understand the specific concerns you’ve raised, particularly in relation to RTP or any gameplay issues.
We’d also like to address your comments regarding Trustpilot reviews. We do not pay for positive reviews and all feedback on Trustpilot is submitted independently by customers. As reflected on our profile, there is a mix of positive and negative experiences, and we respond to both. When concerns are raised, we actively engage to investigate and are committed to putting things right where possible.
Your feedback is important to us, and we would genuinely appreciate the opportunity to look into this further for you. Please feel free to reply with any additional details so we can assist you.
Had an issue with accessing my account…
Had an issue with accessing my account and sorted efficiently and helpful customer service
23 June 2026
Unprompted review
Reply from Betfair
We really appreciate you taking the time to share this feedback.
We're so pleased we could deliver a great experience, and your kind words remind us why we do what we do. Thanks for your support!
Priya provided excellent customer…
Priya provided excellent customer service to me really helped me in prompt time when i was dealing with a mistake i made with my bet she was able to resolve with great help. thank you Priya
22 June 2026
Unprompted review
Reply from Betfair
Thank you so much for your wonderful feedback! We're thrilled to hear that Priya was able to help you quickly and effectively resolve your betting issue. We're delighted she provided you with the excellent service you deserved.
We all make mistakes from time to time, and we're glad we could help sort things out for you promptly. If you ever need assistance in the future, we're always here to help.
Thanks again for being a great Betfair customer!
Charlie was patient and understanding
Charlie was very patient and understanding after I realised my dumb mistake of watching a match I had bet in which had already finished.I contacted Betfair after finding out that Betfair had already settled the two bets as losers because the match had finished but I thought the match hadn't finished because I was watching it andI didn't realise straight away that I was watching the match on ITV+1 until after Charlie informed me that the match had finished. I apologised and explained what had happened and Charlie was very understanding.
21 June 2026
Unprompted review
Reply from Betfair
Thank you so much for sharing your feedback!
We're absolutely delighted to hear that Charlie provided you with such patient and understanding service.
Thank you for being such a great Betfair customer. If you ever need anything in the future, we're always here to help.
Reply from Betfair
Thank you so much for your kind words! We're thrilled to hear that you feel well looked after, our customers are at the heart of everything we do, and it's wonderful to know we're getting it right for you.
We really appreciate you taking the time to share your feedback, and we look forward to continuing to provide you with excellent service.
apart from chatting with Betfair team…
apart from chatting with Betfair team for such a long time. very long time it seems that my account will be reopened activated on 21 June 2026 if it is then i will give them high score and not think about how much time i spent with both Betfair teams
20 June 2026
Unprompted review
Reply from Betfair
Thank you for your feedback and for your patience throughout this process.
We've been in touch directly to get more details and make sure this matter was resolved for you properly. We're committed to making things right and appreciate you giving us the chance to help.
We understand how frustrating it's been to spend so much time working through this with our teams, and we sincerely apologize for the inconvenience caused.
Trustpilot seems to offer no way to…
Trustpilot seems to offer no way to edit my previous review, so I'm writing an addition separately. This God awful, rubbish site has excelled itself now, now becoming phenomenally slow. As usual, their utterly rubbish (in fact, nonexistent) 'Customer service' (sic) has failed miserably to reply to any of my emails. No doubt they'd come back with the usual rubbish about clearing caches and cookies-you know; because they can't be bothered to address the problem. It's just taken me fully TWENTY MINUTES to put a few simple multi bets on! The site has gone like a fart in a trance, and has been so for weeks. No other site suffers from this, so the problem is at their end. So much for advanced technology! Garbage!
18 June 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
I've been using Betfair for a few years…
I've been using Betfair for a few years now and I haven't had any major issues. Apart from the odd freezing of the app, it's a good site for traders and bettors alike. Excellent customer service and would recommend Betfair to anyone who likes to have a bet/trade. Absolutely first rate.
17 June 2026
Unprompted review
Reply from Betfair
Thank you so much for your kind words and for being a valued Betfair customer over the years! We're delighted to hear that you've had a positive experience with our platform and that our customer service team has been able to support you well.
We appreciate your feedback about the occasional app freezing – this is something our technical team continuously works to improve to ensure the best possible experience for our traders and bettors.
Your recommendation means a lot to us, and we look forward to continuing to serve you.
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