Best Buy Reviews 

sold me the wrong product AGAIN. BROUGHT SPECS FOR COMPUTER AND WAS SOLD COMPUTER W/0 WINDOWS PRO LISTED ON SPECS PROVIDED.
IMPOSSIBLE TO SPEAK WITH ANYONE. ANSWER DRIVE 100 MILES TO RETURN

EVIL COMPANY. I signed up for the credit card to finance a laptop purchase. I paid it off months ago. They also put in my birthday wrong when I signed up for the card so I was having many issues signing in online. I got an email today saying I had $63 past due. I called the customer service and TWICE they told me that my past due was $63 due to an ANNUAL FEE which the NEVER DISCLOSED. When I finally got through to an Account Services, they then said the past do was $90 (it went up $30 in 10 minutes) and I had to pay this in order to cancel the account. UNBELIEVABLE. They are evil. Deceptive. Sneaky. DO NOT SIGN UP FOR THE CREDIT CARD. I was kind to the customer service reps but told them flat out they are a deceptive company and I will never buy from them again.

Absolutely unacceptable experience with Best Buy. I ordered an Apple Watch and already had issues with one order before this. Then on the replacement order, they sent the completely wrong item and the barcode/shipping information was messed up, creating even more problems.

I drove to the store expecting them to fix an obvious fulfillment mistake, but the employees refused to process the return in-store even though the item I received did not match my order. I wasted my time, gas, and effort trying to resolve an issue that was entirely caused by Best Buy.

Now I’m being forced to print shipping labels and mail everything back just to hopefully get my money refunded for mistakes that should have never happened in the first place.

Very disappointed with the quality control, shipping process, and customer service. Buying refurbished products from Best Buy has been a nightmare.

​"I am officially done shopping at Best Buy after a terrible in-store experience. I brought in an $800 Epson printer I bought just four months ago because it was malfunctioning. I was forced to carry the heavy printer back and forth between an anxious, rude Geek Squad employee and the customer service desk, with both departments refusing to help. The original employee ultimately dismissed me entirely, refusing to even look at my receipt and telling me to deal with Epson directly. I deeply regret making this purchase at Best Buy and will never be a customer again."

It's not best it's WORST. Never again!

bad charged 1 365 service fee $450
new pc
never asked
never agreed
charged and i will spend 2 days to get fixed
wrong and bad management charge first
why
you lost me for life and my rentals
i have and i pay for geek service
greed and violated trust
Scott S austin tx 5/17 2026
stop call wrong wrong disclose and ask

On a Sunday I ordered a small upright freezer online with delivery. I received and order confirmation email with a delivery date the following Wednesday between 7am - 7pm and the email said a 4 hour window would be provided closer to the date. By Tuesday I had heard nothing so I looked online and no delivery was scheduled. The Wednesday delivery had disappeared. I got on a 45 minute chat with an agent. They could not reschedule the Wednesday but had Thursday available. I agreed and we set the delivery for Thursday. Again the same 7a -7p and an statement I would be notified by 9pm the day before with a 4hr window. Now not more that 2 hours later I get a text that I need to schedule delivery!!!. The Thursday delivery is gone. After I was told this was flagged and would not be deleted. The only options now available are Friday or Saturday. Really? How do I know that is even true? I canceled the order.

I got such a wonderful smart, experienced chat agent. Jenny Gray. She went above and beyond with my shopping needs. She went so far as to put exactly what I needed into the cart. All I had to do was pay for it. I hope someone at Best Buy sees this review. A lot of companies need an awesome agent to work with like Jenny Gray.

I bought a product that Best Buy's return policy said wasn't returnable if opened. It was a cell phone sim card. The sim card didn't work. I returned it because it was a defective item, assuming that they would make an exception for non-returnable items if the item doesn't work. Just received the returned item with a letter saying it can't be returned.

Normally, I wouldn't complain about a non-returnable item. I've bought plenty in the past. However, there have been a few times a non-returnable item didn't work when I received it, and the store made an exception because the item didn't work, processing the return because they sold me faulty merchandise. Best Buy is the only place where their customer service was so bad that they refused to accept a return for a faulty item because it wasn't returnable.

I will never purchase anything from Best Buy again. I'm glad the physical store in my location went out of business and will never visit the website or a different location again.

I purchased a laptop yesterday at Best Buy, Landsdown, Richmond, and they offered a service that included software installation and clearing unnecessary data. I left my laptop with FARID, who helped with the service. He was so friendly and helpful and even went above and beyond installing my personal business software, and I do appreciate his favour and Best Buy Customer service as a whole.

I was convinced to sign up for a Best Buy credit card so I could reap the benefits of all the purchases I was making. I spent a ton of money and was expecting to receive some Best Buy gift cards. Guess what never came......... When I called to ask where they were, apparently they had already expired. What a crock. Last purchase I will ever make there.

Best Buy N. Attleboro MA

Unable to contact the store directly at any point. Calls were routed to an overseas call center that could not provide clear or consistent information. I was disconnected when asking for a manager and given conflicting updates. My order was later canceled without explanation. Poor and frustrating experience.

Best buy st cloud mn. They are lier's. I I bought a Samsung TV 65" $650. And there worthless 5 yr warranty $120 best buy told me to bring TV in for exchange.i ask please confirm this I'm a disabled veteran I'm driving 30 miles one way. Are y sure they said 100%sure. I bring TV in best buy said now they changed there mind so
No to exchange and no to them fixing it at store. They were very abusive and swearing at me. And told me to get it out of there. I asked for help since I'm disabled and my wife is 80lbs they said yes bring my truck to door. I waited 30mins and no one there when I came in they said they forgot and they don't know when they could help me and if they could help me. So another lie. They are dirty stinking lier's and are only out and say anything to get your cash. I was a marine and I never seen anyone with no honer as best buy there's no fix for these kind of people.all should be fired get some McDonald's people in there to work

My wife and I purchased a Maytag washer about a month or so ago at the Plymouth meeting Best Buy. It was delivered on time, but the installer was unable to detach the old hot water hose from the faucet, and so had to install the washer with the old, decrepit hose - leaving the new one behind. He had put some WD40 on the fitting but was then still unable to detach the old hose. He specifically instructed us to contact Best Buy and arrange for someone else to come out again to install the new hot water hose after the WD40 had had time to work. Today the Best Buy installers came to finish the job and refused to touch it, saying that was not their job. Best Buy uses contracted, third-party installers who are utterly incompetent, and cannot do the job, and take no responsibility for their actions. Best Buy for their part, uses third-party sh**it contractors because they are cheap. So far, Best Buy has failed to honor its service contract with us (we paid for a 5-year service contract), and failed to honor its original sales contract with us in that the new hot water hose has still not been installed and we are just waiting for the old one to fail. If Best Buy does no make this good IMMEDIATELY, we will be filing suit, naming the Plymouth Meeting store, the company itself, the sales person who sold us the washer, and the manager of the Plymouth Meeting store. (Will update this review as the situation warrants. For now, DON'T BUY FROM BEST BUY where installation is needed. They contract with SH**IT installers.)

Ordered an open-box TV from Best Buy’s online store on May 7. The shipment was damaged in transit and routed away from delivery, but no proactive replacement was initiated. Customer support repeatedly gave inaccurate information, including assurances that a replacement shipment existed despite being unable to provide valid tracking details.

At one point the order was marked “delivered,” but the tracking showed it had actually gone to a warehouse in Kentucky rather than my address (Atlanta GA). After another support call, a replacement was finally created, only for it to be silently canceled overnight without any notification because the wrong inventory type had apparently been reordered internally.

The most frustrating part was not the original shipping damage itself, but the repeated misinformation and lack of communication throughout the process. After multiple calls and over a week lost, I ultimately requested a refund and decided to purchase elsewhere.

This experience has left a sour taste in my mouth and I don't think I will be doing business with Best Buy ever again.

My brothers ordered me a big screen TV online. They were supposed to be here on Monday, the 11th, but didn't get here until today, the 13th. They took my old TV, which was a heavy, heavy TV. They plugged in the 55-inch TV and left. No instructions for the remote. and they left the box the TV came in. Would never order from them again.

Terrible customer service. If I could give a zero rating, I would. First off, I am not tech savvy. I am 63 years old. I walk into the Pacoima store and I am greeted by the employee sitting in the front greeting people. I guess you would call him the greeter. I explain, and show him my situation so he directs me to the printers and ink area. I explain, and show the female employee that works that area, my situation, and she says she knows what I need. So I follow her and she proceeds to look for a lightning cord, I guess that’s what you call it for an iPhone, and a small adapter for my SD card reader/USB device. So she hands me two small boxes, one with the lightning cord, the other with two small adapters that come in the box. I told her all I want is an adapter, one adapter, that goes from my iPhone to my USB device so I can watch the videos off my SD card reader. And I ask her, “Is this gonna work?” She replies “This is exactly what you need”. So I purchase the items, take them to my car in the parking lot, TRY to put them together and it’s the wrong small adapter. The small adapter fits a different kind of smart phone. So I go back in the store and wait in the return line, return the adapters and get a refund. I kept the lightening cord thinking I might be able to still use it. The greeter at the door notices me exiting and asks “what happened?” I said. “wrong small adapters”. He then directs me to the Geek Squad. I explain, and show the female employee working there my situation and she tells me they don’t sell those kind of adapters. I would have to buy them from a third-party, online. I’m saying to myself that this is getting too complicated. I say to her, “doest’t Apple Store sell these adapters?” She says no. So, I go home and look on the Apple Store app anyway. And gee, what do you know? Apple Store sells the iPhone lightening cord with the USB adapter, all-in-one. So I go back the next day, wait in line again, and get another refund. Turns out, the first employee handed me a lightning HDMI adapter that was useless for my situation. Terrible customer service! No product knowledge, no technical know how. I bet they couldn’t put a puzzle together even if they had all the pieces in front of them. I left that store feeling very disappointed.

My experience at Best Buy started off very frustrating and confusing. I spoke with two different employees at first, and unfortunately I was given incorrect information that ended up locking me out of all of my accounts. I left feeling overwhelmed and upset, but when I came back and spoke with the manager, Marcia, everything changed.

Marcia was absolutely amazing. She was patient, understanding, professional, and truly went above and beyond to help me fix everything. Noah also deserves recognition because he was incredibly friendly, helpful, and had excellent customer service skills. Both of them turned a stressful situation into a much better experience, and I really appreciated the time and effort they gave me.

The one major issue I think Best Buy needs to improve is the Wi-Fi. Customers should not have to wait 30 minutes to an hour just to back up data or transfer information. For an electronics company, reliable and fast Wi-Fi should be a priority.

Overall, thank you to Marcia and Noah for their outstanding customer service and for helping me through a stressful situation!

Pretty decent experience for a big box retailer. Was able to have an item from the store shipped directly to me so I didn’t have to drive 40 miles

Tried 5x to reach a person to inquire if they have a particular phone in stock to avoid making a blank trip. Could not find a number to reach a living soul and their reviews online are horrible. That wasn’t my experience a couple of years ago, so I’m really surprised to see how low their scores have dropped by online customer service and here on trustpilot. Dismal experience. That’s abominable losing sales to an AI assistant that is just as crazy with their chat capability absolutely unacceptable and rude. Just hung up on me. People are so much better over AI.