Best Buy Reviews 

Don’t buy from Best Buy. I purchased a refrigerator that was to be delivered 7/10 and was given the delivery window on 7/9. A few hours later I was informed the delivery was cancelled. I received no explanation of why the cancellation occurred.

While my Lenovo laptop is finally working, it took some back bending to get here. When initially looking for a Lenovo laptop (a brand I trusted), I would go on the Best Buy website, inspect the computer's specs and price, and order it for pickup in store. However, every time I picked up the computer and began using it, there was some strange issue that did not seem possible to solve just through internet troubleshooting. When taking it to Geek Squad, they did not offer any solution and therefore I had to exchange it for another Lenovo laptop of the same model. I ended up replacing the model 4 times because of similar issues before switching to a different model. While I would usually blame manufacturers for poor design, I noticed that employees at Best Buy sometimes did not take proper care of their equipment (one time witnessing an employee drop the computer in its packaging right before handing it off to me). Overall, whether the manufacturers of Lenovo or the employees need to improve their methods of care, I have overexerted my energy when searching for a computer.

“Pedí [Beats - Studio Pro - Wireless Noise
Cancelling Over-the-Ear Headphones - Navy], orden # BBY01-807204188064. El transportista (Roadie) marcó el paquete como ‘entregado’ con una foto de una puerta que NO es la de mi casa — evidencia clara de entrega equivocada. Reporté el incidente a Best Buy, reporté directamente a la compañía de delivery Roadie, y presenté un reporte policial en mi localidad. Después de varios días, más de 7 llamadas y múltiples correos electrónicos, el soporte de Best Buy simplemente respondió que NO se harían responsables por mi compra. Tuve que iniciar un chargeback con mi banco y presentar una queja formal ante BBB. Inaceptable que una empresa de este tamaño abandone así a un cliente ante evidencia fotográfica clara de su propio error.”

“I ordered [Beats - Studio Pro - Wireless Noise
Cancelling Over-the-Ear Headphones - Navy], orden # BBY01-807204188064. The delivery carrier (Roadie) marked the package as ‘delivered’ with a photo showing a door that is NOT my door — clear evidence of a misdelivery. I reported the issue to Best Buy, reported it directly to the delivery company Roadie, and filed a police report with my local department. After several days, more than 7 phone calls, and multiple emails, Best Buy support simply told me they would NOT take responsibility for my purchase. I had to file a chargeback with my bank and submit a formal complaint with the BBB. It’s unacceptable that a company this size would abandon a customer despite clear photographic evidence of their own delivery error.”

I usually do not post negative things ,but I took my granddaughters iPhone to Best Buy per apples request since it was under warranty. That was June 10th she had had it 2 months and the motherboard needed to be replaced. They told me the part was ordered and when it came in they would call me. June 16th no calls repair pending. I made several calls and was promised return calls which I never received. Several documented chats. Called Apple to advise them of situation. They tried calling Best Buy but they did not answer their instore phone.
June 30th I went in the store was informed the carrier lost the shipment! They did not bother to call me nor did they reorder another one from Apple. THEY did nothing until I came into the store. Supposedly the part was reordered on Tues the 30th but Best Buy says the label was created but it’s not been shipped! I do not know what’s going on but I would think before I took anything there for repair.
Apple can offer me no resolution, I think they should send me a new phone but that’s not their policy !
It’s very frustrating and still no phone!

shitty ass place. Do not go here if you expect repairs from geek squad. they will break your stuff and hand it to you like you handed it like that

Scheduled a tv repair recieved a noticed after midnight saying the technician had cancel. Turns out their problem was actually our problem and we needed to reschedule. Unfortunately the next available appointment was 6 days later on a Saturday. Called the truly awful geek squad number and talked with rude customer service rep. Decided to go to the store since the don't publish the actual phone number. The attempted to escalate the issue. The next person called back and couldn't do anything and gave a number to call saying they may be able to assist.....nope they only handle appliance issue. That person gave another number they said that they might be able to help.....nope. Seems the only thing bestbuy is good at is apologies. When this gets resolved we will never shop bestbuy. Upper management at bestbuy is horrible their motto must thank you for calling bestbuy we're not happy until your unhappy.

Scheduled TV installation. Geek Squad went to wrong address 30 minutes away. 90 minutes later still did not show up. Called supervisor said they would be there 2 hours later from that. Rescheduled and made arrangements to be home again. Installation went fine. A store manager promised would waive installation fee- there is no indication of this on my account. Then Verizion called me to "make good," had the audacity to offere me a $25 gift card based on the $600+ I spent and thousands I spent over the years. I told them they had nerve and to keep the gift card. Seriously doubt I will hear from anyone about the rebate. Never going back.

I have never experienced customer service as disappointing as I did with Best Buy regarding what should have been a simple resolution.

When my new stove was delivered, I **did not purchase or request a haul-away service** for my old stove. Despite that, the delivery crew mistakenly loaded my old stove onto their truck and left with it while I was inside setting up my kitchen after the installation. Mistakes happen. I wasn't happy about it, but I understood that people make errors. I simply expected Best Buy to correct their own mistake.

I reported the issue on Friday and was promised someone would contact me within 24–48 hours. That never happened.

After hearing nothing, I contacted Best Buy through their live chat. My first representative, Davani, kept me waiting for over 40 minutes, repeatedly blaming the delay on a "slow system." During that entire time, there were no meaningful updates, no progress, and no attempt to resolve my issue. After 43 minutes, I requested to speak with a supervisor.

Unfortunately, things only got worse.

The supervisor, Karthik, didn't apologize for the mistake or show any concern about the fact that Best Buy's delivery team removed property they had absolutely no authorization to take. Instead, he questioned why I "allowed" the installers to take my stove. I explained that I was inside my home setting up the newly installed appliance and naturally assumed Best Buy's employees would only remove items they were authorized to remove.

His response was astonishing. He told me that if someone had been there to stop the installers from taking the stove, this wouldn't have happened.

Read that again.

Instead of taking responsibility for Best Buy's employees removing my property without permission, he shifted the blame onto me for not supervising his delivery crew. That is completely unacceptable. Customers should not have to stand guard over delivery personnel to ensure they don't remove property they were never instructed to take.

The entire interaction demonstrated a complete lack of accountability, empathy, and professionalism. The issue wasn't just the mistaken removal of my stove—it was the dismissive attitude afterward and the implication that Best Buy bears no responsibility for the actions of its own employees.

I expected an apology, ownership of the mistake, and a clear plan to return my stove. Instead, I received excuses, delays, victim-blaming, and some of the worst customer service I have encountered in years.

Best Buy made the mistake. Best Buy failed to follow up as promised. Best Buy wasted nearly an hour of my time in chat. And finally, Best Buy's supervisor chose to blame the customer instead of accepting responsibility.

If this is the standard of customer support Best Buy considers acceptable, then the company has a serious problem with its customer service culture.

I sincerely hope someone in management reviews this interaction because no customer should ever be treated this way after a company removes their property without authorization.

Purchased two high end Sony Televisions (86 and 76 inch). From the time of purchase none of the delivery or set up service was performed with even a modecum of professionalism. It is virtually impossible to speak with an any one at the store or corporate level. Absolutely deplorable company.

Michael Talkow

I purchased an iPad at the Lees Summit, MO store and was told I would receive a $100 discount for opening a credit account. The discount was not applied at checkout, and the salesperson assured me it would appear on my first bill. It did not.

When I returned to the store, management informed me the promotion was actually a $100 gift card, contradicting what I was told at the time of purchase.

To resolve this issue, I had to make three trips to the store, five calls to customer service, send a letter to corporate legal, and exchange four emails with a resolution specialist.

After more than five hours of my time and additional travel expense, I finally received the $100 I was originally promised, along with a $25 store credit.

While I appreciate the eventual resolution, the amount of time and effort required to correct a mistake made by the store was unreasonable. My time has value, and this situation should never have required such extensive follow‑up.

I recently purchased a laptop but it didn't get delivered.Best buy is worst handling customer requests and made me to juggle between shipping company and law enforcement. Total waste of time.They didn't take any responsibility.

They deserve less than one star. They are incompetent at Best. All Robo garbage. Can't get issues resolved, like Warranty issues. No One can answer simple Questions. NYS does nothing but send them an email. What do You do ? Just get ripped off and they get away with it ?? How do they stay in Business ??

I'd choose 0 or negative stars if that were possible. First, they delivered my order to the wrong address, then I had to reschedule for a later date, then they changed the date again and didn't deliver when they said they would. I believe their "customer service" can't be believed. They take forever to gather verification like name, phone number, order number, address, etc. and act like they're trying really hard to help until they finally say "no" - even when it was Best Buy that screwed up. This took 3 hours but was told nothing would change. I WILL NEVER PURCHASE HERE AGAIN! Places like Amazon (or almost anywhere else I've dealt with) are a better option.

Was going to get my mom a new TV for her birthday. She now knows what it is. She is very sad. Improve your receipt service and make it so you select who the receipt goes to or just give it only to the person who buys it. One star

We bought a 75 inch Roku TV from the store in Savannah Georgia when we called they said there was nothing they can do. It was outside the manufacturer warranty only by six months. They wouldn’t even help us!! So after only a 1-1/2 years we were out quite a bit of money for a TV that didn’t last! You would think that they would step in and say that because you bought it from here, we will replace it and we will take it up with the manufacturer ourselves. Just don’t buy nothing from Best Buy. I think it’s sad that they wouldn’t help us. I can see if the TV was four or five years old. But nothing crickets they would not help us at all! Stay away from the store and certainly do not buy a Roku product!!

Best buy promises delivery by today, I waited all day for the delivery. It was on the truck and out for delivery at 9am. At 6pm the purolator website tracking states it wont me delivered until monday. The isn't the first time purolator/best buy has treated customers this way. Best Buy doesn't care and purolator talks in circles until the customer shuts up.
This makes 3 deliveries that have been screwed up by purolator/Best Buy. Always the fault of the drivers who don't feel like delivering.

I ordered a refurbished Mac Book, Geek squad certified, which means it was supposed to have been painstakingly checked. It was sent to me with a cracked screen. First promise broken by Best Buy. I contacted customer support. I wanted to have the screen fixed under warranty, but I was told I could only exchange it since it was bought online, no repairs, and I believed them, of course. So, I go through the process of shipping the computer back, and have it exchanged, for the same model, paying even an exchange fee. Then, without an email, a call, nothing, just because I decided to check my account, I see that my exchange had been cancelled, after shipping the Mac back as I was told to do. I contact customer support again (by the way you wait even 25 minutes before chatting with an agent), and they tell me the exchange was cancelled because the item is not in stock, which is a lie because I can see that the same Mac is on sale right now in their website, only they sell it $90 more expensive. They say my only option is a refund, or I can take it to a store to have the screen fixed...really? They told me exatly the opposite of the first customer support agent, who was adamant I could not have it fixed! I explain the situation again, and nothing, they say the computer is not in stock, I share with them the link to their own webpage with my Mac on sale, now. Nothing I can only get it fixed or have a refund. But I ca'nt get it fixed, they had me ship it back! Then when they calculate the amount to be refunded, they try to make me believe the amount I paid for the Mac included the exchange fee that they made me pay. I HAD TO DO THE MATH FOR BEST BUY ABOUT HOW MUCH THEY MUST REFUND ME. Basically, they lied to me multiple times, their information is a lie, they tried to refund me less money that I actually paid and they say they don't have the mac in stock while they sell it at $90 more what I paid originally. It is outrageous how they do business!

I would rate zero stars if I could. I DO ORDER FROM BEST BUY. I paid for a TV and install service and have gotten a repeated runaround with my delivery and install.

SAVE YOURSELF SO PAIN. DO NO ORDER FROM BEST BUY ONLINE.

Great to work with a company that is supplied great technology to my family for so many years

Best Buy is beyond horrible. Poor customer service with getting new computers repaired. Lies about repairs, lies about return times, lies about sending an item to Atlanta. These people here in Montgomery, Alabama boldly lie to your face and don’t care one iota. NO MORE BEST BUY!!!! Don’t even buy the membership. MORE LIES!!