The organisation I am referring to are "thebestairfare.uk" it is important to note the word "the" this company has copied "bestairfares" which is a matter for their legal department to resolve. Loo... See more
Company replied
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See what reviewers are saying
If you see any Positive reviews about this company then it’s fake review or made my best airfares because this company is made my Pakistani scammers.I booked a ticket with them for £1191 which they ca... See more
Company replied
Got me the best fair for my trip🤩🤩 Jack went above and beyond, he was patient and understanding of my needs. He answered all my questions and I received my tickets as promised. Great communication a... See more
Company replied
I’m really glad that I interacted with jimmy from best air fares.com & his extension is 188 and to be very honest this is first time someone genuinely helped me with things on 1st try like he’s the gu... See more
Company replied
Company details
Written by the company
At BestAirfares.com, we unlock exclusive unpublished fares to help you save more on every journey. Backed by 24/7 expert support, we make travel affordable, simple, and stress-free.
Contact info
3.2
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked online
I booked online . Then was called an told of all the restrictions. No carry on , no checked bags and no seat assignments..meaning my 5 yr old could not sit with me. I was called and informed that I could pay way more for all this.. I asked for a refund and I was told NO REFUNDS. I immediately hung up and searched this company.. this is a complete SCAM... I immediately called my CC company and canceled my card.. then with in the next couple days they BLEW up my phone.. do not trust this company at all.
19 August 2024
Unprompted review
Reply from Bestairfares
Hi,
We are very sorry for the inconvenience you faced while booking a flight with us.
My name is Jim Curret.
As I am the Quality Manager for the services offered by Best Airfares .
Please call us back on the number mentioned below, so that we can try and resolve the issue in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Worst airfare
Definitely not best airfare more like WORST airfare. I would absolutely not book with best airfares EVER again! I had a roundtrip booked for three people from Newark to Miami five months in advance and was ready to go. I had no idea that the flight got canceled! I only found out when I went to look at my flight info to set up my transportation three weeks prior to the trip and oddly the confirmation number was not working. I called Best airfare to inquire and they said they didn’t know why it wasn’t working, that I had to call Delta directly. I did just that. Come to find out the airline (Delta) cancelled it because they have found this company (Best airfares) to be doing inventory circumvention which I later learned essentially means that they are committing fraud with people’s cards. Not only was my flight cancelled but when I tried to get my money back this company would not give me my money back. They tried to “fix” it by booking me a one way flight going but would not get me a return flight back!! They said I had to pay $744 in order to get a flight back for the three of us because the price went up from what it was when I first booked five months prior. I didn’t understand why they couldn’t just give me a round trip like I originally had. Tim kinda let it slip when he said they could not use that “company card” to book roundtrip flights anymore. I put two and two together. I had to fight for over two weeks to try and at least get the return flight. I still never got my money back or the return flight from them.
5 August 2024
Unprompted review
Reply from Bestairfares
Hi,
We are very sorry for the inconvenience you faced while booking a flight with us.
My name is Jim Curret.
As I am the Quality Manager for the services offered by Best Airfares .
Please call us back on the number mentioned below, so that we can try and resolve the issue in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Reply from Bestairfares
Hi,
We are very sorry for the inconvenience you faced while booking a flight with us.
My name is Jim Curret.
As I am the Quality Manager for the services offered by Best Airfares .
Please call us back on the number mentioned below, so that we can try and resolve the issue in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
I booked two tickets on 7/8/24 for my…
I booked two tickets on 7/8/24 for my family members to attend a family reunion. Following up, as it is now 7/19/24, I reached out to BestAirfares and spoke to a person to inquire about the confirmation of the tickets. I provided the booking reference numbers and the person informed me that it was cancelled. This was shocking because I was never informed by BestAirfares that it was cancelled. The representative said that they emailed me, which I never received an email about the cancellation, and that someone tried calling. I asked for the date of a phone call from this company. The person stated that it was the following day, 7/9/24. I checked my cell phone history and never received a phone call from this company. Also, nobody left a message to call. The representative was extremely rude stating that it was my fault for not answering my phone or checking my email. So, not only did this company do a bait and switch, but then have the nerve to blame me. I checked some reviews about other people's experience. Not good. Not good at all. I called back and spoke to another representative and asked if I could speak with Jim Curret, but he was not available. I asked if the rep knew Jim Curret and what position he held within the company and they stated that he was in billing. Yet, it says that he is a quality manager. Either way, it was incorrect information that further sent up red flags. This is a scam company and I will be reporting this to the Better Business Bureau. I would strongly recommend that you NOT use this company for any reason. They are just after your personal information. Book directly with the airlines or a reputable business.
19 July 2024
Unprompted review
Reply from Bestairfares
Hi,
We are very sorry for the inconvenience you faced while booking a flight with us.
My name is Jim Curret.
As I am the Quality Manager for the services offered by Best Airfares . I also handle billing as well. Hence the information shared is accurate. We are sorry if tickets were not confirmed at the given price. At times the emails we share also goes to junk or trash folders. We are very sorry if there was rudeness on our part.
Please call us back on the number mentioned below, so that we can try and resolve the issue in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
This company is running a bait and…
This company is running a bait and switch scam. As many others have said here, they lure you in with very low fake prices and then tell you that they're no longer available after they have all your personal info. I cancelled my cc as soon as I read these reviews so they couldn't scam me. It took them 12 days to respond with the "tickets no longer available" trick. Stay away and go with a reputable company or direct from the airlines. I truly believe that the 5 star reviews are all fake.
16 June 2024
Unprompted review
Reply from Bestairfares
Hi,
We are very sorry for the inconvenience you faced while booking a flight with us.
My name is Jim Curret.
As I am the Quality Manager for the services offered by Best Airfares .
Please call us back on the number mentioned below, so that we can try and resolve the issue in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Julie Rose was a wonderful agent for my planning!
Julie Rose was my assistant in booking my trip a few weeks back and was a pleasure to work with. Today unfortunately I needed to cancel part of the trip and Julie once again assisted me in making this easy and painless. You need a million more employees like her! Thank you
29 June 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
THE WORST EXPERIENCE OF MY LIFE
THE WORST EXPERIENCE OF MY LIFE WITH BESTTICKETFARE AND STEPHAN SMITH, THEY ARE THIEVES AND SCAMMERS.
I PURCHASED THE TICKETS AT A PRICE ALMOST SIMILAR TO UNITED AIRLINES, THEN THEY CONTACTED ME TO THREATEN ME AND FORCE ME TO PAY MORE FOR AN IMPROVEMENT OF THE TICKET. THEY MADE TWO CHARGES ON MY CARD, ONE WAS GIVEN TO THE AIRLINE AND THEY KEPT THE OTHER. I MADE A RIDICULE AT THE AIRPORT AND ALSO THEY CHARGED ME 85 PO FOR A CARRY ON WHICH I SHOULD NOT HAVE TAKEN ACCORDING TO THE AIRLINE BECAUSE IT WAS A CHEAP RATE. THE FUNNY THING IS THAT BESTTICKETFARE HAD ALREADY CHARGED IT. THEY ARE THIEVES AND ABUSIVE. VOY A EXPONERLOS EN TODAS PARTES
14 June 2024
Unprompted review
Reply from Bestairfares
Hi,
This is not us. We are BEST AIRFARES. This particular review is for BEST TICKET FARE ,which has no relation or any sort connection with us. Please take this review off of our website. This is simple case of mistaken website identity. Please report this to the correct website review page. ITS NOT US.PLEASE REMOVE THIS REVIEW FROM HERE.
Thank You
Jim
Best Airfares
1-855-997-6999
sales@bestairfares.com
Hi,I give 5 start because Julia Rose. Simple she was very helpful, super nice to talk to or say super easy to talk to. She was really will help you. So I will like to thank to her.
Hi,I give 5 start because Julia Rose was helping me time to time. She not even got tired to call me even do I was keeping txt her or in my self I was annoying already because I was nervous to not get the flight for 9 passengers on my family including me but after 3 days she not stopping to check for me my whole family flight yeaaaahhh finally I received our E-tickets. I will definitely call or keep in touch in the future to get a tickets again to her and I will recommend her to the of my whole family and friends.
14 June 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
People..
People... think about it. When are you going to see fares for United and American cheaper than terrible airlines like Sprint? These "Fly by Night" website companies are al;l the same. They post n fares for flights that are not real hoping you are stupid enough to just book it. They then contact you and tell you that flight is no longer avail for that price. They then will threaten you will cancellation fees..and you will have a hell of a time getting the charges off your card. ALWAYS CALL BEFORE YOU BOOK. Have them verify the rates on the website. Of course they wont be able to and you will save yourself from being caught in their fraud. There is a ballot in congress to get rid of these bait and switch tactics these companies use. Hopefully it will not be much longer, as this is very much unlawful.
25 May 2024
Unprompted review
They are a scam
They are a scam. They show you really good fare and when you book they say to call them to confirm. When I called then they say they dont have it and try to upsell. What a waste of time.
24 May 2024
Unprompted review
This was my first time using a booking…
This was my first time using a booking agent. Julia x102 reached out to me to let me know the flights I booked were no longer available and made suggestions for new flights. She got me as close as possible with regards to departure times, etc. for basically the same price. My only disappointment was that these new arrangements were not direct flights as I originally wanted. She provided detailed instructions through the entire process and assured me every time I checked in that things were moving and I would receive my etickets once the airline put through the charges. I was nervous and sent a few emails but Julia kept assuring me everything was OK. She even called me once the charges hit to let me know my etickets were sent.
19 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
You can't ask for a better…
You can't ask for a better representative than David Ext #105 helped me from beging to
End. It was a pleasure working with someone so helpful - Thank you again David!
16 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
I definitely recommend it
I definitely recommend it, they are the best, the have the best prices 4ever, Daniel is so amazing, he loves to help you and is the best finding really good prices
15 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Tim at BAF is always so professional
Tim is always so professional and assists me whenever I need to book flights. I only go through Best Airfares because it is very affordable. I would recommend everyone ask for Tim at best airfares. You will not be disappointed.
1 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Logan was very helpful
Logan was very helpful, maintained contact, overall good customer service.
Thank you for making this experience easy and prompt.
5 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Julia with Bestairfares
My experience with Julia has been unspeakable, she is the best, my first experience with Julia was last year when I went to cancun with my family, she got my the best deal ever and I told myself that I will always book my airplane ticket with Julia. She is so polite, patient, understanding. She is always there whenever you call, even if its a missed call, she will send you a message and call you as soon as she is free. I highly recommend Bestairfares anytime, any day. Thanks Julia for your hard work, I appreciate.
7 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
I have been utilizing Best Airfares for…
I have been utilizing Best Airfares for 3 years on most of my travels needs and David has been my personal point of contact. When he's not available Eric or Shane assist me.
6 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Adam found a reasonably priced flight…
Adam found a reasonably priced flight at the requested times. Be aware that there an expected delay in the receipt of the booking. Booking complete at a good price.
3 May 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
This company is a scam are
This company is a scam are. We initially booked our reservation from the 16th to the 23rd, but upon confirmation, we discovered that the ticket dates had been altered to the 16th to the 24th. Upon contacting customer service to rectify this error, we were informed that any changes would incur additional charges. When we requested to cancel the reservation and receive a refund, they adamantly refused. The agents we spoke with were not only unhelpful but also displayed rudeness in their interactions. Even when we escalated the matter to a manager, the response remained discourteous and uncooperative.
26 April 2024
Unprompted review
Reply from Bestairfares
Hi,
We are extremely sorry for the inconvenience caused here. However we do not change any reservation without the customer's authorization, plus we do not ask for any charges for any kind changes. If the Customer agrees to it only the the further processing begins. Please check if this is for Best Airfares or any other website.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
Ben was extremely helpful and was a…
Ben was extremely helpful and was a pleasure to deal with
13 April 2024
Unprompted review
Reply from Bestairfares
Hi,
Thanks for sharing your feedback.
My name is Jim Curret . I am the Quality Manager for the services provided by Best Airfares.
Hearing positive feedback about our business is always a good feeling. It’s even better when it’s in writing.
Getting good customer reviews shows not only us but also to our potential customers the great customer experience we offer. This will help our new customers to feel more comfortable trusting our brand and making a purchase after seeing great reviews instead of negative experiences.
Looking forward to many more bookings from your end and will try to serve you in the best way possible.
Thanks,
Jim Curret
Best Airfares Services
3238 N Jackson Av.
Tucson,AZ 85719
Phone: 1-855-997-6999
Email: info@bestairfares.com
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