Best Scottish Tours Reviews 

We just returned from the 8-day Best of Scotland Tour with Jacobite Steam Train, and it was everything we hoped it would be. Our tour guide, Kenny, was absolutely phenomenal. He ensured that everything went smoothly and seamlessly throughout the trip and was very conscientious of our needs and time. We especially appreciated that he added a few quick stops to sites that were not on the itinerary because he thought they were worth seeing.

We have no complaints. The office staff kept communication open from day one and remained in contact throughout the tour. Booking the trip was a breeze, and the updates we received prior to departure were very helpful and appreciated.

Best Scottish Tours offers smaller group tours, which we found to be much more enjoyable than traveling with larger tour groups. If you want to experience Scotland in a more personalized setting, you cannot go wrong with Best Scottish Tours!

We completed the 11-day Grand Tour of Scotland with Best Scottish Tours (BST) in September 2025.

The route, hotels, and itinerary were thoughtfully designed, scenic, and well-paced, though a few stops felt unnecessarily extended.

However, our overall experience was dampened by an incident in which one of our hand-carry bags was inadvertently left behind at a hotel. While it was ultimately recovered — for which we remain sincerely grateful to the driver-guide and office team — the handling of the situation fell short of what we would expect from a premium tour operator.

Initial responses felt fairly hands-off, placing the burden of resolution on us even as we traveled through remote areas with limited access to services. Communication from the office, though efficient at times, was inconsistent, contradictory, and occasionally curt, which added uncertainty to an already anxious situation.

We deeply appreciate the eventual resolution, yet the episode revealed gaps in how unplanned guest issues are managed and communicated. A more empathetic, pragmatic approach with clear, unambiguous communication would make a significant difference.

In summary, this was a well-planned and memorable tour of a beautiful country, but customer care and communication during unforeseen challenges need refinement for BST to fully meet the high standards its reputation inspires.