Berry Thames Ditton MINI Reviews 

Terrible experience with this company!! They don’t deserve any stars,Where do I start, after many days of negotiations with sales person and deal being done and deposit taken he came back to me sometime later to say in his words he didn’t realise the paint was a £600 option? This is after many phone calls in which I asked on many occasions to confirm price and was offered three different colour options at the same price! Obviously not happy I asked to speak to his manager because in my opinion deal is done and they have taken a substantial deposit! Spoke to(manager) said he would listen to calls as they are recorded! and he would put this right only for him to come back to me a short time later and in my opinion his way out was to tell me he can’t sell me a (UK citizen )the car that it’s company policy he can’t sell me the car because I live in Northern Ireland which is clearly part of the UK?
So I phoned a few other Berry dealers to ask that question ref me being in Northern Ireland and they didn’t seem to have a problem selling me a car? Very strange behaviour and feel this is totally unacceptable and very unprofessional! As for taking the issue up with senior management absolute joke admits it’s there mistake and mini has know changed it’s business model and price of the vehicle agreed had went up nearly £5k in a matter of days but it’s ok because they can refund deposit and walk away from an agreement made no loss to them but a big one for me trying to source another vehicle!
I have bought many new vehicles for my family in uk mainland over the years and have never encountered this issue totally the opposite to be honest! Massively disappointed! Big regrets ever contacting this dealer avoid!

In response to your reply, I find my review of events very accurate and treatment by your dealership as very very very poor with no consideration for the customer! As regards names being used I can’t see how it would be a problem? They are used openly on positive reviews so why not negative reviews! And as I’m sure you are aware the deal was done and you still have my deposit but choose to go back on your word because a member of your staff made the mistake! Then other excuses made reference not being able to sell a vehicle to a U.K. citizen in Northern Ireland part of the U.K. but your other branches can?It would be very interesting to see what would happen if the roles were reversed and I had have broken the agreement after sending my deposit!
Terrible experience with this company!!

Very professional and friendly service throughout my time dealing with Berry Thames Ditton. Carl was absolutely fantastic and took his time to explain and go through everything in detail. At know time did he make me feel pressured into purchasing anything I was not comfortable with.

Michael has been truly professional and amazing to deal with, he has taken time and not made me feel just like another purchase. It has been a great experience.

Sam and the rest of the team couldn’t be more friendly and helpful. Making my car purchase experience run extremely smoothly from start to finish. Very happy me, driving my new used mini home :)

Sam Teed was a dream to work with. Incredibly knowledgeable about the options available, with a very calm manner. At no time did I feel pressured to make a decision and was given a well negotiated deal to complete the purchase.

Took my mini clubman to Berry for a recall- great friendly and professional service. Not sure who did the work behind the scenes but thanks in any case and special thanks to Rob on reception who was an extremely charming and helpful.
Great service - thanks

Really good service. I finalize my car in 30 minutes. Awesome service

I thought switching from Inchcape (Cooper) to Berry would have resolved the terrible customer service issues but it unfortunately hasn't... reading through other review I'm sort of glad it isn't just me that has found the service from Mini to be completely unrepresentative of the brand! I have been trying to book my car in to the service department for over a week - unfortunately nobody in the service team can explain to me what is included in their service! It seems the vague description online isn't even correct as I was told things that are said to be included actually aren't. I've contacted the Customer Experience team and they put me in touch with the Service Supervisor who ignore my message until chased and then passed it to another colleague who must be in low power mode as I haven't heard anything since. I can only conclude that they do not need any more customers. I have been in contact with Vines BMW and Mini in Guildford who are now helping me - so far I have found their customer service to be a far better representation from the brand as you would expect. Having used the Thames Ditton garage for a long while both sales and servicing it's astonishing the levels of service have managed to drop lower than Inchcape (Coopers) which were pretty low.