Berry's Jewellers Reviews 

384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff across various branches for being extremely welcoming, knowledgeable, and professional during their visits. Consumers note that the dedicated team takes ample time to listen carefully and help them choose the right luxury products without any sales pressure. A few other people also felt that the specialized in-house repair and battery replacement services were remarkably efficient and reliable. Reviewers specifically appreciated being consistently kept well-informed and updated throughout the entire maintenance process by the attentive staff. Visitors frequently highlighted that unexpected thoughtful gestures and welcoming touches made their overall buying journey truly special and memorable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the welcoming and professional... See more

Product

Reviewers mention positive feedback about product quality and craftsmanship, noting that their watches and... See more

Service

People report positive experiences with service, highlighting exceptional support and welcoming staff.... See more

User experience

Users describe positive interactions with user experience, highlighting how well-looked-after they felt... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the staff as very pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We travelled over from Scarborough to York to view pre owned Chanel watch . The salesperson Paul was incredibly knowledgeable and an asset to Berry Jewellers. He made myself , partner and Louie th... See more

Rated 5 out of 5 stars

Came into store with watch requiring new battery.Watch swiftly sent to Omega.Work carried out under warranty which was a nice surprise.Quick turnaround.Kept informed all the way through. Excellent cus... See more

Rated 5 out of 5 stars

Simon and Danielle looked after us superbly. The full range of my choice of watches were produced and explained perfectly. Nothing was to much trouble. I can fully recommend the buying experience at a... See more

Rated 5 out of 5 stars

I'd been on the look out for an new watch for some time and happened to come across Berry's Jewellers in Leeds. From the moment we entered the shop, Danielle the Omega Supervisor was attentive, courte... See more


Company details

  1. Jewelry Store

Written by the company

A family-owned jewellers since 1897 with stores throughout the UK. Shop for luxury watch brands including Patek Philippe, OMEGA, Cartier, Breitling, Vacheron Constantin, Tudor, Bvlgari as well as a stunning range of fine diamond jewellery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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No recent history of asking for reviews

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4.9

All reviews

(384)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Berry’s Jewellers Never Fails to Disappoint.

As a returning customer of Berry’s Jewellers I can highly recommend.
Their customer service is second to none. The staff are so warm and friendly and go that extra mile to meet your needs especially Aggie who’s a super star. And Jamie makes a lovely cuppa. Pricing is fair and definitely value for money.
Thank you once again for your help in choosing my lovely ear rings - just what I wanted.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Eternity Ring Experience

We returned to Berry’s for an eternity ring after being really happy with the service and wedding rings we purchased 10 years ago. From the moment we entered the Leeds store, we were welcomed by Emma who went out of her way to ensure it was a special occasion. She offered us champagne and allowed us to look at a wide range of rings. Thanks to her knowledge and expertise we found the perfect eternity ring that very day and Emma also arranged for my wedding and engagement rings to be re polished and was able to get all of this sorted in 3 weeks, even though I expected it to be much longer. We hope to return to Berry’s in the future for other special occasions and love that it is a Leeds based company with down to earth, knowledgeable and warm staff like Emma.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I have called in twice to Berrys in newcastle as couldn't make my mind up about a watch i wanted..its a big decision..at no point did Lee or Nick pressure me to purchase..so called i today and bought the watch of my dreams..thank you Nick and Lee.. your customer service is outstanding..you are a credit to the company..well done...

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Danielle was excellent

Danielle was really helpful, I came in a few months prior to try on the watches and then came back to purchase the watch with Danielle specifically. The whole process was easy and as a customer the experience was great.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Emma was absolutely brilliant

Emma was absolutely brilliant! I had previously bought a Tudor Black bay and wasn’t shown how to wind or set the watch. Emma carefully explained and demonstrated how to set and wind the watch, she also watched as I tried, to make sure I did it correctly. She went above and beyond, great asset to your team.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Dave & Tracey Miller

Hi Had a very good experience from my original phone call to my purchase of a very nice watch for my wife - I have purchased several Omega watches in the passed but will now make Berry's my preferred outlet for future purchase

Many thanks Ethan - And yes had a great stay and I do recommend Cut & Craft

16 August 2025
Unprompted review
Rated 5 out of 5 stars

This was my third time buying from…

This was my third time buying from Berry’s in York and it was another great experience. I spoke to Luca on the phone a few days before my visit and she explained the various models of the type of watch I wanted for my wife’s birthday and we narrowed it down to two. Visited today, from South Lincolnshire and Luca was great. She explained the features of the two watches and over a complimentary cup of coffee, she talked me through the benefits of both of them. Absolutely no pressure to buy either of them, and she was only dealing with me and not other customers at the same time. I was very impressed and was happy to buy one of the watches we looked at. Luca handled all the paperwork involved in registering the watch and even gift wrapped it for me. There is a reason I have bought from Berry’s three times and why I travel to this store, and Luca is a great example of the high quality service they provide. Thank you Luca.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Paul Clare

I have purchased several watches from Peter at Berry's, the buying experience is truly unmatched, the whole experience is a pleasure, from being guided to the right watch to the final purchase, Peter and his team are a real pleasure to do business with, a big thanks also to Runa, who really does go the extra mile to ensure a great experience, Thanks again Paul

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience & Staff

This was my first purchase after many visits to shop. Staff were fantastic, helpful and knowledgeable. No pressure sales here. Shop environment was bright and modern with complimentary drink if needed. Thank you Michael & Lee for a memorable visit. Cheers 🍻

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Called into Berry's to purchase a specific watch - excellent service from Lee and Tina who made the whole process very relaxed and pleasant. Lee went above and beyond in his service and would definitely recommend - First class sales team who should be very proud of their service.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Berry’s Newcastle…

My husband and I recently visited Berry’s in Newcastle and spoke with Lee, who was friendly and informative with a very relaxed sales approach 😊. Lee was knowledgeable about the Panerai watch my husband was looking to buy, and very amusing. The whole experience was welcoming and excellent, a breath of fresh air. We would 100% return! Amazing experience, thank you.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Omega Leeds

I had been wanting an Ultra Deep for a while , I went and dealt with Danielle who got the watch into store for me , she kept me updated with all stages of the purchase and was just brilliant from start to finish

24 June 2025
Unprompted review

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