Berrys Coaches Reviews 

1,064
TrustScore 4 out of 5

4.0

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Rated 3 out of 5 stars

Berry’s, what has happened to your service, it’s gone downhill over the last couple of years. Just returned from a trip to London, our coach arrived 20 minutes late and wasn’t the usual nic... See more

Rated 5 out of 5 stars

Great trip today to London with Berrys superfast 3. Drivers were great both ways, helpful, informative and professional. Highly recommend. Buses were on time both ways, clean and comfort... See more

Rated 5 out of 5 stars

Berrys London Superfast is absolutely excellent. Couple of years back due to train strikes switched from trip to Waterloo to Ilminster to Hammersmith coach and have never looked back. £29 return for O... See more

Rated 5 out of 5 stars

My husband and I went on the Berrys trip to Windsor Great Park yesterday 13th May. This included lunch and visiting Savill Gardens. Both of which were lovely. The afternoon included a cream tea on... See more

Company details

  1. Transportation Service
  2. Bus Tour Agency

About Berrys Coaches

Written by the company

About Berrys

Welcome to the home of London Superfast! Connecting London and the West Country since 1920.

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London Superfast
Day Tours
Visitor Guides
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4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,064)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy passengers

Personal and friendly service. The bus drivers and hostesses were welcoming and friendly, with a good sense of humour. Overall the journeys were comfortable, apart from faulty air-con on the Outward journey. It was a hot day and I felt uncomfortable upstairs. The Return journey was bang on time! Ticket prices are very reasonable. I/we will definitely use Berrys Coaches again.

12 April 2024
Rated 5 out of 5 stars

Staff so lovely

Staff so lovely, got a coffee up to London and a cuppa back!
Coach on the way back was a bit old and bumpy I have to say! Coach on the way up lovely!

14 April 2024
Rated 3 out of 5 stars

Very nice staff as always but on our…

Very nice staff as always but on our outward journey we were frozen to the bone downstairs and the unfortunate attendant advised that he had to try and cool upstairs which was overheated and there is only one setting for the whole bus. We had to move upstairs to warm up. On the return journey it was absurdly hot onboard a different bus so this isn’t an isolated event. Such a great way to get to London and back but this put us off a bit which is a shame.

12 April 2024
Rated 5 out of 5 stars

Better than be in time

Better than be in time, it's be early (even for 10 min), I really appreciate Berry's Coach staff, on board, or by phone, the best customer service, apart from the tkts price, very reasonable.
Thank you Berry's , for be there for me * )

13 April 2024
Rated 5 out of 5 stars

Aidan was a great host/employee.

Aidan was a great host/employee.
He was attentive, helpful and very respectful.
The trip went very well, I think we must have had a tail wind!
This trip was 100% better than my last one in 2023.
That was awful. So things are looking up.

10 April 2024
Rated 5 out of 5 stars

Padstow and Port Isaac day trip

My adopted mother and I were greeted by your lovely lady driver Sam at Bridgwater this morning, 12th April 2024. We would both like say that from the minute she took our names until our return drop off she went above and beyond. Sam had local knowledge of Cornwall which added to our trip... She really did make our day and is a credit to Berry's.
We would highly recommend this day out to beautiful Padstow and Port Isaac, lots of pics taken and memories made. 🌞

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Rugby Tour Group Winner!

We recently had Berrys take our U15 team & parents on a rugby tour to the Netherlands. Always on time, smooth handovers & the driver Kevin was brilliant and we got where we needed to be on time if not early, which on a busy Easter weekend was an achievement!
The coach was clean, comfortable despite the long journey & would definitely be happy for them to take us again!

1 April 2024
Unprompted review
Rated 4 out of 5 stars

It’s a fab service

It’s a fab service. The coaches are looking a little tired and it was a bit hot for me, but it runs on time, the staff are fab and it’s a cheap way to get into London.

4 April 2024
Rated 2 out of 5 stars

Wrong information on booking

Brilliant service and the driver and assistance are great. I always book a premium seat and every single assistant will not acknowledge this. One assistant mocked that passengers are bringing this up for a pound difference. I find that disrespectful and not acceptable. You as a company promote this on your website. Not appropriate. Please sort this. I am a regular customer and very alarmed

5 April 2024
Rated 4 out of 5 stars

Just want to suggest if you can improve…

Just want to suggest if you can improve the cleanliness of the coaches, please. Otherwise, everything is all good.

28 March 2024
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Reply from Berrys Coaches

Thank you for your feedback. We are pleased to read you enjoy our Superfast service. We apologies that you felt the cleanliness of the vehicle was not up to our usual standards on this occasion. Our coaches are often back in late at night and out early the following morning which does not make for easy cleaning although we do have a protocol in place, it looks like standards may not have been met. We will endeavor to rectify this to ensure you have a better experience next time you travel with us.

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