Berry Croydon BMW Reviews 

The customer service team, was very welcoming.Also the support I received from Billy Tubb was good.Thank you I have now found the car that I have been looking for.Great Job!

I found the staff at Berry Croydon most helpfull and informtive in my dealings with them in respect of this my seventh BMW purchase from Berry Croydon and peviously from Cooper Groydon.

I recently had the pleasure of interacting with Max Hollick when buying my car, and I must say it was an exceptional experience. Max is not only knowledgeable and competent in his role, but he also exudes a genuine warmth and courtesy that makes the interaction delightful. His genuine smile and attentiveness to my concerns truly stood out, making me feel valued as a customer. Max is undoubtedly the epitome of excellent customer service, and I highly recommend him to anyone seeking a new BMW.

Very informative, got the car I chose all done very quickly , just can't wait now to pick car up

Stay away from Berry BMW Croydon, rude staff, machines who damage you car and try to fabricate faults that doesn’t exit and also shows videos after the fault is detected rather than the actual time of finding fault.

I got a car recall by bmw booking and non professional attitude repair damage my Ghost immobiliser and say that non bmw problem.Avoid Berry croydon BMW fix your car.

The whole process from ordering the car to picking up the car was very smooth and easy. A really enjoyable experience! Thanks Berry Croydon team!

Michael’s endless patience in conducting a deal with me by email from the other side of the world has been quite remarkable.

Good, quick and kind service.

Absolute shocking experience with this lot..
Last year, I booked a full service for my 5 series, business as usual.
The day after, the ad-blue light comes on (after speaking to them, they say is not included in the “full service”)
Next day, another warning.. low screen-wash message popped up after my car was “fully serviced” for only £400+.. their excuse.. it might have been missed..
well.. fingers crossed they didn’t forget to change the oil too..

Today, even though I swore I won’t let Berry Croydon go anywhere near my car, I decided to let them carry out the recall for the EGR cooler replacement..
The below photos speak for themselves.. my headliner was left an absolute mess full of grease and cut (worth mentioning my car is pristine) and also my car developed a weird humming noise after the works have been carried out… so here I am, writing this review in their branch waiting for my car to be returned to the condition i brought it in..
Avoid these cowboys like plague!

Good reception at Berry BMW Croydon and very satisfied with the genuine and courteous assistance from Mohammed (Sales) and Issac (Customer Manager)

I am utterly disappointed and frustrated by the aftersales and service.
I purchased the car from BMW Croydon end of Feb 2023 and i was told it comes with a year's warranty, car had done around 33k miles by the end of November 2023 i had put on around 5k miles, car had been great until it started to get cold, i could feel a springy/ clicking/knocking sensation in the steering wheel in November 2023 so i did my due diligence and got wheel balancing done , which didn't solve the issue , then i spoke to a family friend who used to be a Bmw engineer now he runs his own garage in Chelsea, he confirmed that it wasn't normal and i should book in with bmw because it was still in warranty. So i called and the lady told me oh no can't do it till march but by then warranty will expire, i pushed her to book me in and then she booked me in , dropped off the car on the 30th and bmw kept it for 4 days without offering me another car instead. The liaison contacted me and told me that it was a software issue and i have to pay to get that updated which is absolutely bonkers, imagen you buy a phone and everytime there is an update you have to pay, went back and forth but gave up at the end ,i paid so i could have the car back and they told me its fixed.

Guess what it's not !!! the drive is getting worse and i did my research on BMW x2 forums and it is a known issue of steering rack but bmw services/ warranty guys just fobbed me off saying software issue .

I plan to take this further

Avoid incompetent staff un knowledgeable regarding products and customer service is very poor compared to other garages. Communication non professional attitude seams to be their moto. Be warned this garage will definitely damaged your car the. Think it’s ok to deny it you can tell by there non professional attitude

Berry Thames Ditton - Test drive arranged and allowed checking if proposed new vehicle can fit in my garage.

Thank you Tommy and Richard for getting me into a car that met my needs, with finance and options that met my budget.
Well done thanks again.

Very poor experience overall from this BMW dealer.

I have purchased 2 x BMW X5.s from this dealership in the past when it was Cooper BMW. This time around I was greeted by Joel, whom I have to say was very professional and helpful.

I was this time looking at the BMW iX. He did a good job in showing me the car etc on the 1st working day the dealership was open over Christmas. I explained that I had previously enquired at Heathrow but wanted to order locally hence being here. I also wanted to benefit from the free home charger offer.

Unfortunately whilst we were looking at specs, my 2 children wanted to sit in an iX in the showroom and were looking in the back then wanting to sit in the front seat. Unfortunately a bald headed salesman who appeared to sit next to Joel told them off abruptly for sitting in the car and opening the doors. I could understand if they were running around screaming but they were just exploring/ sitting in the car. This was really shocking and I complained about this to Joel. If the staff don’t want families in the showroom then they should not be working in there. I was looking for a family car, my children were very well behaved, having visited Ferrari and Porsche with me when buying cars from those dealerships with no problems with staff at all, yet at this BMW dealership they were not welcome. Very poor customer service!

Joel passed me over to the business manager Richard and unfortunately he was not efficient at all. I had to chase him repeatedly to confirm my revised finance quote to order the car. I was assured of a call back the same day/ following morning latest but this dragged on for 3 days, with my chasing him 3 times to sort this and allow me to order the car. Eventually I was emailed saying a colleague would be in touch on the 2nd January.

I was then told that (1) I have missed the free home charge offer for the BMW iX model as it ended 31st December & (2) the prices went up on the 1st January. I enquired 4 working days before they closed for New Year.

So from dealing with a very laid back/ inefficient business manager, he cost me a lot of money because he didn’t bother to do his job. He also missed the sale for his dealership for month end and quarter end.

I think the dealer principal at this dealership needs to look at the staff and their customer service training. Being abrupt to customers and then really slow, not fussed about getting the business done is deeply troubling.

I would not recommend this dealership (Joel was good but our interaction with the other salesman and then business manager was very poor and my overall experience was terrible.

Find a BMW dealer that wants your business and helps you every step of the way. Avoid Berry Croydon

Excellent service from all at Croydon BMW but particularly Darryl who was a pleasure to deal with over the last few months . I would highly recommend anyone who is thinking of getting a new car to get in touch with him . I am looking forward to taking delivery of mine in March

The customer service from Lucy at Thames Ditton was amazing. Very professional took care of all my needs and she provided a quick and professional service. The whole experience felt effortless because of Lucy.

We had a very attentive sales person, who made things easier for us, even when there were challenges. This made this experience much better

Exceptional professionalism and service from Harry Harvey during my recent car service. His attention to detail and courteous approach made the experience truly standout. My vehicle received top-notch care, and Harry's expertise was evident throughout. Highly recommend this service center, and a special thanks to Harry for his exceptional professionalism!