Bergzeit Reviews 

Giving one star as there isn’t an option to give none!
Not only had to wait for 11 days to receive my order and in the meantime they just blame in on Evri, saying it’s an ongoing issue with them and telling you not to ask for updates on your order, my parcel finally arrives! Missing one item out of 2🤦🏻‍♂️
To blame the courier is just cowardly! I have used Evri many times before and didn’t have any issue with long waits. And if Evri are actually not that good how long can it take to find a different courier?
Use Bikester or Tredz instead! Can’t even compare to this amateurs

Great company and very reliable!! Timeframe was 10 days and my jack wolfskin boots arrived today on day 11 so I’m happy with that. I wrote a frustration email as I received a email saying there may be delays with Evri (typical) but I feel bad for that now because they came through! Boots were cheaper than other places and I absolutely love them. Came very well packaged and all in genuine boxes ect. Very happy thanks guys I will be recommending you!! Awesome company.

Ordered a pair of walking shoes. They were delivered in 8 days and were exactly as described. I would not hesitate use Bergzeit again.

I ordered some panniers from Bergzeit about 3 weeks before a trip I was due to make. With their claimed 5-7 working day delivery time, I thought that would provide enough contingency in case of any issues. A week after I placed my order, they emailed me to say there would be a 1-2 day delay. No problem, I thought! However, another week went by and I still hadn't heard anything. I'd emailed them asking what was happening and received a response which said, "something went wrong with your parcel and we can't find out exactly what happened". They offered a 15% discount if I placed another order but it was too late by that point. In the end, I ordered from another supplier who was more expensive but delivered the next day.

Order arrived within a few days, no problems at all.

I’ll be honest, I was very skeptical about Bergzeit prior to ordering, even more so when I found out they used EVRI as their UK delivery partner, however, the item I wanted was an incredible price in comparison to the RRP so it was worth a shot… I wasn’t disappointed.

The order arrived within 7 days, which is in line with what was predicted upon ordering. The item came well packaged (albeit a little wasteful with the packaging for the size of item) and was in perfect condition.

I wouldn’t hesitate to use Bergzeit again.

I ordered a pair of sandals in a specific black colour with brown accents but I was sent a plain black pair which was not what was advertised. I could have bought the colour I received at a significantly cheaper price elsewhere. By the time I received the item, my size was sold out elsewhere. I contacted the company and they recognised the error which they said was out of their control and we came to an amicable conclusion to resolve the problem. The company seem keen to rectify any mistakes and I was happy with the eventual outcome.

Dreadful, avoid at all costs because they are all off sick!
I ordered a RAB gilet, it took a good few weeks to arrive back in February 2022.But it arrived.
The Gilet has developed a fault. The padding across the back is none existent for some reason.I have sent this back via Royal Mail tracking service, they sent the return label. This was on 20th June 2022.
I have emailed them numerous times, it’s takes a couple of days for a response, but they do respond.
Their reasoning is they are short staffed because of sickness and will eventually check the gilet over and send it to Rab should the find the fault. It’s now August 1st and they’ve had my gilet 6 weeks. I have still no gilet or any communication to say if they have actually achieved anything but an excuse email.
They have actually had more use out of my purchase than I have. It was either delayed on delivery or now awaiting someone to become well enough to attend work! Absolutely appalling.
Edit. Within 8 hours of writing this review, they emailed me offering a new gilet or a refund. I obviously took the refund. This was received within 24 hours. I stand by my review.

Positive experience from ordering to delivery. The item was cheaper than at other sellers and was exactly as described when it arrived. I received timely email updates throughout, including an apology for delay due to issues at the delivery company. In fact the item still arrived within the original quoted timeframe of 8-10 days. They have also put good thought into their packaging. Item of clothing arrived in a genuinely reusable paper mailing bag. It was easy to open without tearing and could be resealed for returning items or reusing. Even the delivery label was designed to peal off without tearing the mailing bag. Very impressed and will definitely use again.

Ordered a north face coat as I couldn't find the one I wanted cheaper or in my size anywhere else. I too was dubious as the reviews on here didn't fill me with confidence, but thought I would take the risk. I ordered it on Saturday and it was delivered exactly a week later. Really quick delivery as it was being dispatched from Germany and good communication from the company. Even got £5 off the super cheap price for joining the mailing list. Wouldn't hesitate to buy from thus company again.

Order as expected, right items and sizes; all customs and import vat included in the price; delivery took a while (i think because sometimes they have to order form manufacturer and then send it to you) but they responded to all my emails; also easy and fast return, prepaid label.

I ordered a T-shirt for my sister's birthday which was lost in transit by Evri. I struggled to receive a response from Bergzeit via email but heard quickly after writing a review. They refunded the cost of the T-shirt plus gave me a £25 voucher which seemed very generous. I ordered some socks. These have been damaged in transit and despite multiple emails, have not had a response from Bergzeit about what happens next. It is pointless ordering from them to the UK as their delivery partner is very poor.
Edit: despite their response on here I have still not received any replies to my emails.

I ordered from Bergzeit because they promised delivery in 5-7 days (the other retailers I was looking at were not promising delivery so quickly for this item, and I needed it quickly). I am writing this on Day 9. According to the 'track your delivery' link in the Bergzeit email, the delivery item has not even been picked up by Evri from the Bergzeit warehouse in Germany yet!

I literally signed up to Trustpilot just to help clear the air with Bergzeit! I placed an order with them as they were the only company that had what I wanted, in my size, at a reasonable price. I checked the reviews before ordering and needless to say I was hesitant given the talk of long delays on orders and I'm climbing a mountain in 2 weeks. Anyway, I had no choice so I ordered on the 31st May and my stuff turned up on the 7th June, which considering it was just the jubilee (2 days of bank holidays) I am really impressed! Their communication was great, replied to all my emails within minutes. I think others may have had bad experiences, but honestly I would say take a punt with Bergzeit and just be proactive in asking about your order! I personally will definately be shopping with them again!

Recently placed an order with Bergzeit, from the UK. The whole process was incredibly slow. I did receive an email to say that a delay of 1-2 days may occur, however, after a week I still hadn't heard anything. I then received an email a day later informing me that one item was out of stock, which was then refunded to me - because obviously I was charged immediately, and in this case, for an item they didn't even have.
It was then a further 3 days before my order was even dispatched - so 10 days after ordering. I'm not sure I've ever had a retailer sit on one of my orders for so long.

Was a little bit nervous about ordering as some of the feedback seemed a bit negative.
Anyway, went ahead and ordered an Evoc backpack last Monday and 1 week later it arrived.
Would definitely buy from Bergzeit in the future.

Like others Ive read the reviews on here and thought the site may be dodgy.
However I received my goods within 6 days (including a weekend and bank holiday) and had constant email updates and tracking info throughout the parcels journey.
I will definately use this site again

Awful service - no item & no contact from customer services.
Placed an order on 17th March. I allowed 2 weeks for delivery as it was coming from Germany, but nothing. Emailed customer services who apologised and said they would provide an update. Chased two further times and no response, more than a month later a still no contact.
Fortunately I paid via PayPal so have opened a case with them and will hopefully get a refund that way. Very disappointing.

I used bergzeit for the first time last month and couldn’t fault them.
Both items arrived within a week. I had to return 1 and received my refund within the following week with an email to confirm everything.
I wouldn’t hesitate to buy from them again.

I have ordered one pair of Adidas hiking boots from Bergzeit on 23rd Feb 2022, and on 1st March 2022, I have received email from Bergzeit shows my order has been refund and they didn't explain any reason, I emailed them and asked them what is happened, they said custom refused the parcel for unknown reasons. They asked me to reorder it if I still want it. On their website shows all the price including all tax and custom fee, in this situation I don't think they pay any tax and custom fee. And if I order again it will have the same issues, I suggest UK customers don't buy from this website, is no point to waste your time. This website may only suitable for European countries. Not UK friendly at all!

Now I had Bergzeit reply said its nothing they can do to post my boots to UK with my second order the same boots, in that case, why your staff suggested me to reorder again and said it will be okay this time. It looks Bergzeit can't post any orders to UK at moment why you still sell to UK customers. If it's Hermes logistic issues, maybe you need to change logistic company. Before you sell to UK customers after Brexit, you should resolve your shipment issues first. Cause your staff suggested me to order second time and it ends with same issue, it may me feel even worse than first time, really bad customer service! Definitely not UK friendly company!