Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked. We asked various questions to... See more
Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup... See more
Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted. He also made the buying process very straightforward, sharing the many opt... See more
Company replied
Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... See more
Company replied
Company details
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.8
Excellent
614 reviews
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Cherie was fantastic and really looked…
Cherie was fantastic and really looked after us. Really listened to what we wanted without the sales approach. Very quick and effective.
4 December 2025
Reply from Bensons For Beds - Worcester722
Thank you for your lovely feedback! We’re so pleased Cherie made the experience quick, effective, and completely tailored to your needs without any sales pressure. Listening to our customers is what we do best, and we’ll make sure Cherie sees your kind words!
We hope to welcome you back soon!
Megan at Customer Care
Delivery procedure and personnel great
The updates on delivery time were great and so were the delivery people.
Not so impressed with in store sales tea. Verging on scruffy in appearance and the guy who ultimately served me was, until I approached him, lying so far back in his chair that I thought he was asleep. His attitude whilst serving went beyond friendly to over familiar.
Generally the store staff gave a very unprofessional impression
25 November 2025
Reply from Bensons For Beds - Worcester722
Thank you for your lovely review of our delivery service, We are sorry your store experience was not to our usual standard. This is not the service we strive to give to our customers, I will pass this back to the store so that they can be aware of this issue and address to improve the service. - Team Bensons
I made two orders and these orders were…
I made two orders and these orders were done 2 months before my moving date and they didnt link both orders and they said they could only deliver one of the order which is the bed frames without the mattresses. I will have for another 4 days . This stressed my children and pregnant wife. This error is from thier end so l expected more
23 November 2025
Reply from Bensons For Beds - Worcester722
We’re truly sorry for the inconvenience and stress this situation has caused you and your family. This is not the experience we want for our customers, and we completely understand your frustration. Please be assured we’re taking steps internally to prevent this from happening again. In the meantime, we’ll do everything possible to ensure your remaining items are delivered as quickly as possible.
Thank you,
Megan at Customer Care
Lauren was very helpful
Lauren was very helpful in looking with us for the mattress we needed. She gave us a chance to test some. We had a price & after having a chat between ourselves went back to purchase. Very impressed to get the mattress delivered before Christmas too. Thank you.
21 November 2025
Reply from Bensons For Beds - Worcester722
We're happy to hear that you found the assistance you needed in selecting a mattress. We're so glad you enjoyed your experience and that we could deliver it before Christmas. Thank you for your positive feedback,
Megan at Customer Care
Staff Assistance
Staff Assistance
I telephoned the store for support in purchasing a bed and the person I spoke to was extremely helpful, polite and understanding. They helped me purchase a bed and organise delivery dates with ease.
20 November 2025
Reply from Bensons For Beds - Worcester722
We’re delighted to hear our team made the process so easy and stress-free over the phone! Helpful, polite, and understanding is exactly what we aim for every time. 💜 Thank you for your positive review Beverley– Lauryn at Customer Care
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Anthea - Team Bensons
Great service
Great service, as it always used to be. Gary was very helpful in assisting us to get the right bed that suited us. Very pleased with the bed we chosen.
6 November 2025
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Knowlegable and personal staff at your…
Knowlegable and personal staff at your Worcester store.
9 November 2025
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Staff were very knowledgeable and…
Staff were very knowledgeable and polite.
5 November 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We appreciate you sharing! We are so glad to hear that our staff was knowledgeable and polite during your visit with us.
Your satisfaction means the world to us,
Megan at Customer Care
Great service and product
The whole experience was excellent. All the staff were friendly and knowledgeable. A really good service
7 November 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We’re delighted to hear that your experience was excellent and that our team provided friendly and knowledgeable service throughout. Delivering great customer care is always our priority.
Thank you for your positive review – Lauryn at Customer Care 💜
Gary at the Worcester store was so…
Gary at the Worcester store was so helpful and really friendly and helped us find our perfect mattress. Our delivery team John, Cal and Charlie were also wonderful. Bang on time, very friendly and respectful. Perfect experience.
3 November 2025
Reply from Bensons For Beds - Worcester722
We’re delighted to hear Gary made your mattress shopping experience so enjoyable! It’s fantastic that our delivery team kept everything smooth, punctual, and friendly. We love making the process stress-free from start to finish, and your feedback shows we hit the mark!
Thank you for your positive review Dave. – Lauryn at Customer Care 💜
Great service throughout, would recommend.
We were really pleased with everything about the buying experience. The store staff were attentive and helpful without being pushy. We could browse at our leisure without feeling pressured. The delivery came earlier than quoted and the delivery team were really helpful and pleasant. Communication throughout was first class.
31 October 2025
Reply from Bensons For Beds - Worcester722
We appreciate you sharing your positive experience with us. We're happy to hear that our team was attentive and helpful, and that you were pleased with the delivery service and communication. Thank you for your kind words,
Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We're so glad the staff were helpful and not pushy! We appreciate you sharing that you had a nice overall experience. Thanks,
Megan at Customer Care
A great experience
In the showroom we sew Neil, he was knowledgeable and pleasant on the 22nd. When our bed was delivered we had the promised phone call and we found Luke and Paul also to be pleasant and sociable, they removed their shoes without being asked despite the weather being dry. We were really pleased with our shopping experience and recommend Bensons to family and friends.
22 October 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We're happy to hear about your positive showroom and delivery experiences! It's great to know that our team was knowledgeable, pleasant, and respectful. We appreciate you recommending us to your family and friends,
Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We appreciate your positive feedback! We're happy to hear that our salesman was helpful and provided good service. Thank you for an amazing review – Lauryn at Customer Care 💜
Excellent store staff amazing delivery team.
Staff at the store were very helpful, gave us loads of time to choose the right mattress we needed , good quality item. Explained everything very well . Gave us a delivery date that suited us , amazing delivery guys Dak and luke on time , very professional cheerfully, nothing was to much trouble .
25 July 2025
Reply from Bensons For Beds - Worcester722
We're happy to hear that the staff were very helpful in assisting you to choose the right mattress and that you are pleased with the quality. It's great to know the delivery team was on time and professional. Thank you for an amazing review – Lauryn at Customer Care 💜
Great service from Lauren
We were served by a lovely young lady named Lauren who couldn't have been more helpful. She took her time to show us various makes of beds and explain the difference in the mattresses. She is an asset to the Worcestershire store 😊
18 October 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We appreciate you taking the time to share your positive experience with us Jacqui. We are so glad to hear that our team member was helpful and informative while assisting you.
We hope you love your new bed,
Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We appreciate you letting us know that our staff was friendly and helpful! We are so happy you had a positive experience.
Thank you for your review – Lauryn at Customer Care 💜
Gary was extremely helpful and…
Gary was extremely helpful and friendly, in fact all staff were.
16 October 2025
Reply from Bensons For Beds - Worcester722
We appreciate you taking the time to share your experience with us. We're so glad to hear that our staff was helpful and friendly! Thank you for your positive review! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Worcester722
We're happy to hear that our team member was helpful and thorough in answering your questions. Thank you for your positive feedback! Lauryn at Customer Care 💜
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