Hannah in Witney was extremely knowledgeable and helpful about the various mattresses and made our purchase easier. Brian and Janis were careful and friendly delivery men who kept us informed about... See more
Company replied
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The service in store was excellent. All promised services happened as we were told. We were kept informed at all stages. The delivery tracking system was extremely useful and the delivery team... See more
Company replied
All people we dealt with from showroom to Terry and Joe who delivered and assembled our bed were polite, willing and helful
Good service The sales lady _ Hannah was fantastic _ pleasant, cheerful, professional, knows her job very well. The Bensons store in Witney is clean, tidy, and i loved the technology of ma... See more
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Company details
About Bensons For Beds - Witney Woolgate581
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1/2 Woolgate Centre, OX28 6AP, Witney, Oxfordshire, United Kingdom
- 1993702786
4.9
Excellent
383 reviews
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Helpful staff
Helpful staff. Quick and easy experience that was explained clearly throughout.
2 April 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you so much William Kendall for letting us know about your great experience, we love hearing good news. Thank you again for the great review!
Knew exactly what I needed!
Went in and asked for a particular type of pillow, and the advisor knew exactly what I was talking about! Super helpful and friendly :) Evy was a star!
1 April 2025
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
Imogen Mitchell, thank you for leaving such lovely feedback, we are so pleased you were happy with your new purchase. Please let us know if there is anything else we can do for you; we are more than happy to help!
Very relaxed and no pressure salesman
31 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Michael Harbod, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received. Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent sales service!
The sales assistant was extremely helpful and gave us plenty of time to understand our choice of mattress and the type of bed frame we were interested in. He couldn’t have done more. We hadn’t expected to order on the day but we’re so impressed by his service and the quality of bed and mattress we decided to place our order there and then.
1 April 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you so much Ian Lawes for letting us know about your great experience, we love hearing good news. Thank you, and have a fantastic day!
Excellent help/customer service from…
Excellent help/customer service from 'Hannah' in store, would highly recommend.
25 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Janet Beardshaw, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received. Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent customer service from start…
Excellent customer service from start to finish.
26 March 2025
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
Hi Andrew Banbury. Thank you for leaving such lovely feedback. Thank you, and have a fantastic day!
Evie was very helpful and informative a…
Evie was very helpful and informative a credit to the company
25 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you so much Customer for letting us know about your great experience, we love hearing good news. Please let us know if there is anything else we can do for you; we are more than happy to help!
We found EVY the sales assistant
We found EVY the sales assistant, very helpful and polite, she was full of information, that help my husband and I to purchase the right mattress.
22 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Mrs Taylor, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received. We are always more than happy to assist you if anything else comes up. Take care!
Reply from Bensons For Beds - Witney Woolgate581
Hi there, we are so pleased you are happy with your product and the experience you have received. We are always more than happy to assist you if anything else comes up. Take care!
Reply from Bensons For Beds - Witney Woolgate581
Hi Mauvien Webb. Thank you for leaving such lovely feedback. Thanks again for the recommendation, and have an amazing day!
Evy was an excellent ambassador for the…
Evy was an excellent ambassador for the company. She was approachable, knowledgeable and efficient. She guided us through the mattress options based on our specifications.
18 March 2025
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
Hi Lynne Harding, we are so pleased you are happy with your product and the experience you have received. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you for the amazing review, Witney Woolgate Store
Great customer service
Great customer service, with great knowledge.
didn't feel any pressure to purchase product and were very accommodating with my autistic son.
19 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Hi Emma, we are so pleased you are happy with your product and the experience you have received. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for the great review!
Helpful and friendly
Evy was extremely friendly and helpful and offered excellent advice throughout the mattress searching process.
14 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Hi Mr David Voller, we are so pleased you are happy with your product and the experience you have received. We are always more than happy to assist you if anything else comes up. Take care!
The girl in the shop was so helpful and…
The girl in the shop was so helpful and friendly a complete joy.
15 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Hi Heather Cobb, Thanks for taking the time to let us know about your experience, we are so glad you are happy. Please let us know if there is anything else we can do for you; we are more than happy to help!
Witney Store
Hannah in the Witney Store is totally amazing. Fully in tune with the customer snd nothing is too much trouble.
11 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Hi Tinamarie, we are so pleased you are happy with your product and the experience you have received. Please don't hesitate to reach out if there's anything additional we can do for you.
Great serviceWe were made very welcome by Hannah who…
We were made very welcome by Hannah who took great care of my 91yr old Mother. Hannah explained all the different beds and mattresses giving my Mum a good choice with exceptional patience.
14 March 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you so much Gail Walters for letting us know about your great experience, we love hearing good news. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for leaving us this response!
No hard sell and very happy for us to…
No hard sell and very happy for us to take time whilst we were choosing our options.
16 February 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you so much Nick Maxey for letting us know about your great experience, we love hearing good news. Thank you, and have a fantastic day!
Customer services in store was fab
2 February 2025
Reply from Bensons For Beds - Witney Woolgate581
Julie Bicker, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received. Please don't hesitate to reach out if there's anything additional we can do for you.
just good customer service
11 February 2025
Reply from Bensons For Beds - Witney Woolgate581
Hi John Mccormac. Thank you for leaving such lovely feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Bensons for Beds
Bensons for Beds, Witney. Just dealt with Hannah (Store Manager) and I can honestly say, this has to be the worst interaction I have encountered in the last few years. I was politely explaining circumstances when she was interrupting me, had a poor attitude (and was actually arguing) and completely defensive despite me explaining it was nothing personal. I work in customer service and understand that consumers are not always right but I can honestly say this complaint is no longer about the circumstance but the attitude I was dealt with. Would personally avoid this store (also the return policy is not great and very costly).
10 February 2025
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
Hi Terri Hill , our aim is to ensure our customers get the best experience from us, we are sorry you don’t seem to have experienced this. Please reach out to us so we can help by sending us a private message. Thanks, Bensons for Beds.
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