Delighted with my purchase, my new bed looks great and is so comfortable. Delivery was quick and very smooth. The delivery driver Vitalisus and driver assistant Ben assembled the bed really quickly ,... See more
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The store is full of beds and mattresses obviously but trying to find the one that’s for you isn’t easy. Enter a member of staff called Carol whose information and help were invaluable and she took th... See more
From purchase to delivery I had excellent customer service. In the shop the salesperson (Carol) was very attentive but not pushy. She spent time with me whilst I looked at the different beds and mattr... See more
Company replied
I was greeted with a real welcome, as I entered the store. The sales assistant who's name is Carol looked after me taking into account my disabilities. She explained everything I tried the tester bed... See more
Company details
About Bensons For Beds - Wigan21
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Robin Retail Park, WN5 0UH, Wigan, Greater Manchester, United Kingdom
- 1942218800
4.7
Excellent
268 reviews
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Great customer service 👏
Carol was very friendly patient with us. Her customer service was exceptional
3 October 2026
May use AI-assist with repliesRead more
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Reply from Bensons For Beds - Wigan21
Thank you for your wonderful review! We're thrilled to hear that you're absolutely over the moon with your new bed. Your satisfaction means the world to us, and we hope you enjoy many restful nights ahead. If you need anything else, feel free to reach out!
Salesperson was excellent would…
Salesperson was excellent would recommend Benson beds
14 September 2026
Unprompted review
Reply from Bensons For Beds - Wigan21
Thank you for your kind words! We're thrilled to hear that our salesperson provided excellent service. Your recommendation means a lot to us. We look forward to welcoming you back to Benson Beds in the future!
Debbie was helpful but not pushy…
Debbie was helpful but not pushy answered all my questions and was really pleasant
14 September 2026
Reply from Bensons For Beds - Wigan21
We're so pleased to hear that Debbie was helpful and pleasant, and that all your questions were answered without any pressure. Thank you for sharing your positive experience!
Team Bensons
Very friendly staff informed of …
Very friendly staff informed of excellent information throughout visit to store given time to choose product also informed of product garuntee and return policy if not satisfied and not forgetting 25% discount very satisfied well done excellent experience.
29 August 2026
Unprompted review
Reply from Bensons For Beds - Wigan21
Thank you so much for your kind review! We strive to provide a top-notch experience for all of our customers and we're happy to hear that you were informed of our guarantee and return policy and were able to take advantage of our discount. We appreciate your business and hope to see you again soon!
Fantastic service by Carol at Robin Park Wigan
Fantastic service by Carol at Fobin Park Wigan
28 August 2026
Splendid Wigan staff both professional…
Splendid Wigan staff both professional and courteous. Top marks.
22 August 2026
Unprompted review
Reply from Bensons For Beds - Wigan21
Thank you so much for your wonderful review! Our team at Splendid Wigan takes pride in providing excellent service and we're thrilled that you had a positive experience. We appreciate your support and hope to see you again soon! #CustomerSatisfaction
Sales staff friendly
Sales staff friendly, informative, shop clean and tidy,good delivery window.
21 August 2026
Unprompted review
Reply from Bensons For Beds - Wigan21
Thank you for your kind words! Our team takes pride in providing excellent customer service and maintaining a clean and organized shop. We're also happy to hear that our delivery window worked well for you. We appreciate your support!
Reply from Bensons For Beds - Wigan21
We are truly grateful for your kind words and positive feedback. We are so happy to hear that we were helpful.
Thank you for your review - Lauryn at Customer Care.
Reply from Bensons For Beds - Wigan21
Hey Donna,
Thank you for your feedback! 😊 We're delighted to hear that Ian was very friendly and helpful during your visit. We'll be sure to pass your kind comments on to him, and we're sure he'll be pleased to know he made such a positive impression. Hope to see you again in the future,
Megan | Customer Care Specialist
very helpful and informative staff
very helpful and informative staff. nothing was too much trouble. great range on show and to try.
delivery and installation seamless and took all rubbish away after.
7 August 2026
Reply from Bensons For Beds - Wigan21
Thank you for your wonderful feedback! We're delighted to hear that our staff were helpful and informative, and that nothing was too much trouble. It's fantastic that you found a great range to try and that your delivery and installation were seamless, with all rubbish taken away.
Team Bensons
Excellent service from Debbie in store to delivery
From going into store and Debbie the sales person dealing with us to the delivery everything was really good .
Debbie was really helpful in choosing the correct mattress, divan and headboard .
The delivery men was really friendly and respectful of my property.
30 July 2026
Reply from Bensons For Beds - Wigan21
We're so pleased to hear that your experience, from your visit to the store to the delivery, was really good! It's wonderful that Debbie was helpful in choosing your mattress, divan, and headboard. We're also delighted that our delivery team was friendly and respectful.
Team Bensons
Everything went like clockwork
Everything went like clockwork, starting with Andy and Sean bringing the bed, they rang and said they would be with me in 35 mins and they were. We had seven large boxes for the bed! It was soon delivered , no problems, I then phoned Alan who was building the bed, he arrived within 40 mins and started straight away building the bed. It was built possibly 1 hr 30mins later. Unfortunately my husband broke his hip 6 weeks ago and the bed was a little high for him, so Alan had an idea he took the legs off and put little castors on instead. This made the difference and my husband can get in and out of the bed.
The bed is excellent it’s lovely to move the mattress up or down when we want. We have had 2 of the best nights sleep we have had in a long time. It did not take any getting used to. We love it.
Thank you to Sean, Andy and Alan but especially Lorraine who sold us the bed, she said we would love it and we do
13 July 2026
Reply from Bensons For Beds - Wigan21
We are so pleased to hear about your excellent experience with our team, from the delivery to the assembly of your new bed. It's wonderful that the adjustments made by our team member have made such a positive difference for your husband. We are especially happy that you are enjoying the comfort and functionality of your new bed and getting such great sleep.
Mattress search
I asked a member of staff to advise me about various mattresses and she was extremely knowledgeable and gave me lots of advice
14 July 2026
Reply from Bensons For Beds - Wigan21
We're so pleased to hear that our team member was extremely knowledgeable and provided you with lots of helpful advice about our mattresses. It's wonderful to know you had such a positive experience!
Great.Carol took us to the test bed and…
Great.Carol took us to the test bed and explained how it works.Carol was so helpful and very knowledgeable.The Mattress we bought is great.
12 July 2026
Reply from Bensons For Beds - Wigan21
We're so pleased you had a great experience and that our team member was so helpful and knowledgeable in explaining how everything works. It's wonderful to hear you're enjoying your new mattress!
Had a great experience at Bensons
Had a great experience at Bensons. Met a lovely lady called Carole. She was so helpful and informative and just a really nice lady. I bought a new tempur mattress with her help and am looking forward to receiving it.
29 June 2026
Reply from Bensons For Beds - Wigan21
We're so pleased you had a great experience and found our colleague so helpful and informative. We hope you enjoy your new mattress!
Team Bensons
Reply from Bensons For Beds - Wigan21
We're so pleased our team member at the Wigan store was very helpful. Thank you for sharing your positive experience with us!
Team Bensons
5 stars from us...
25 January 2026
Reply from Bensons For Beds - Wigan21
Thank you for your feedback!
Team Bensons
Full marks.
From purchase to delivery - seamless. Couldn't fault a thing.
No pressure in store - I actually bought on a whim and had no intention of looking at beds that particular day. Staff were friendly but not pushy and extremely helpful.
Delivery was perfect. Would definitely recommend.
18 June 2026
Reply from Bensons For Beds - Wigan21
We're so pleased to hear your experience, from purchase to delivery, was seamless and that our team was helpful without being pushy. Thank you for your wonderful recommendation!
Team Bensons
Lorraine was very helpful and very…
Lorraine was very helpful and very patient while i tried various beds.
19 June 2026
Reply from Bensons For Beds - Wigan21
We're delighted Lorraine provided such patient and helpful service. Thank you for sharing your positive experience!
Team Bensons
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