Caitlin at the Waterlooville branch worked tirelessly and patiently to help me find solutions to a complex set of bed requirements. Caitlin’s manager was also very helpful and supportive.
Company replied
Location
Switch locationUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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See what reviewers are saying
We had a great experience at Bensons for Beds. Hasan was extremely friendly, patient and helpful. He took the time to explain in detail the benefits and features of the products we chose, without... See more
Company replied
I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... See more
Company replied
Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... See more
Company replied
Company details
About Bensons For Beds - Waterlooville743
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, United Kingdom
- 2392262746
4.6
Excellent
410 reviews
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I haven't received my bed so I can't…
I haven't received my bed so I can't tell you how my experience was
26 October 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Hello Catherine,
Thank you for your review. We understand you haven't received your bed just yet, so it's a little early to comment on your full experience. We're excited for your upcoming delivery and hope everything arrives perfectly.
We look forward to hearing how it all went once you've had a chance to receive and enjoy your order,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Waterlooville743
Thank you for your wonderful feedback! We're thrilled to hear that you loved our products and had such a great experience with our in-store team. Providing excellent service and high-quality items is always our top priority, and your kind words mean a lot to us. We look forward to welcoming you back soon!
Team Bensons
Great Service from Caitlin at the Waterlooville Branch
Caitlin at the Waterlooville branch worked tirelessly and patiently to help me find solutions to a complex set of bed requirements. Caitlin’s manager was also very helpful and supportive.
19 October 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much for your wonderful feedback! We are thrilled to hear that our team members at the branch worked so hard and patiently to find the perfect solutions for your specific sleeping needs. It is fantastic to know you felt so well supported throughout your visit. We truly appreciate your kind words and hope you absolutely love your new bed!
Team Bensons
Reply from Bensons For Beds - Waterlooville743
Thank you for your kind words! We're thrilled to hear that our team member provided you with such helpful and knowledgeable service. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
Team Bensons
No delivery so no review
Sorry, can’t write review because I am still waiting for the delivery… disgusting service
17 October 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your feedback. We are actively investigating our delivery process to resolve this delay.
Team Bensons
From start to finish excellent service
15 October 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your fantastic review! We're thrilled to hear that you experienced excellent service from start to finish. Our team works hard to provide the best for our customers, and your feedback means a lot to us. We look forward to serving you again soon!
Terrible experience
Terrible experience! Mattress came on the correct day, but no bed frame!..We were not informed beforehand and the mattress is here on the floor..while the bed is in a container…AT SEA, delivery men were more than helpful.
14 October 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your bed frame was delayed and that you were not informed about this prior to your delivery day. Please respond back to our request for further order details so we can support you further.
Thank you,
Megan | Customer Care Specialist
Great service from Andy at…
Great service from Andy at Waterlooville store. Very helpful and informative about the ottoman beds and mattresses. He was around when we needed information and left us to it, to discuss and decide. So no pushy sales. It was great!
3 October 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your wonderful feedback! We're thrilled to hear that Andy provided you with helpful and informative service without being pushy. Our goal is to create a comfortable shopping experience. We appreciate your support and hope you enjoy your new ottoman bed and mattress!
We had a great experience at Bensons
We had a great experience at Bensons for Beds. Hasan was extremely friendly, patient and helpful. He took the time to explain in detail the benefits and features of the products we chose, without making us feel rushed or pressured.
We also really appreciated the store’s price match on the mattress, which made the whole purchase even better.
Thank you, Hasan, for your excellent customer service and for making the whole experience so easy and pleasant!
2 October 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your wonderful review! We're thrilled to hear that Hasan provided you with such great service and that you enjoyed your experience at Bensons for Beds. Our team is dedicated to making every visit special, and we're glad the price match made your purchase even better. We appreciate your support!
Very courteous and helpful salesman.
Very courteous and helpful salesman.
Listened carefully to our needs and did not push opinions.
1 October 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your kind words! We're thrilled to hear that our salesman provided you with attentive service and respected your needs. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Mattress purchase
I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferred and a couple of new pillows too. All quick and easy, delivery and disposal of the old mattress sorted. I would thoroughly recommend.
29 September 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your wonderful review! We're thrilled to hear that Hassan provided excellent assistance in finding the perfect mattress for your son. It's great to know the process was quick and easy for you. We appreciate your recommendation and look forward to serving you again!
Reply from Bensons For Beds - Waterlooville743
Thank you for your kind feedback about the store. I'm glad we had what you wanted!
Fantastic experience
I went to the shop and was approached by a salesman I asked him for time to explore, then when I was ready the salesman gave me all the help I needed,
It was a pleasant experience and recommend this branch.
And also let's not forget the Delivery team very friendly and very thoughtful to my home,
Thank you guys
27 September 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience with our team. It's great to know our sales and delivery staff made a positive impression. We appreciate your recommendation and look forward to serving you again!
Great service and kept me updated…
Great service and kept me updated throughout
Very pleased and happy with all the staff
Definitely recommend
25 September 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and appreciated our team's communication. Your recommendation means a lot to us. We look forward to serving you again soon!
Successful trip to benson beds waterlooville
We had a very successful trip to benson beds in waterlooville on Saturday Andy was very helpful and gave us all the time we needed to pick the correct mattress for us . He answered every question we had and also gave us a lot more information to understanding the differences between the mattresses and also help me choose a pillow to suit my needs. He was very pacient and gave us space to make a decision on our own .
I am glad we went to benson beds as in the morning we had gone to dreams and we didn't experience the same kind of care and I was a little worried we weren’t going to know what to get . But I am very happy with the choice I have made and also looking forward to receiving the mattress
19 September 2026
Reply from Bensons For Beds - Waterlooville743
We're so pleased to hear you had such a successful trip and that our team member provided excellent assistance. It's wonderful that they took the time to help you find the perfect mattress and pillow, answering all your questions and offering valuable information. We're delighted you're happy with your choice and look forward to you receiving your new mattress!
Team Bensons
Choosing a bed
We can only review so far the experience we had in the shop with Andy who was very patient and nice to explain everything and made it easier to choose the right bed
10 September 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for sharing your positive experience with Andy at our shop! We strive to provide exceptional customer service and are delighted to hear that he was patient and helpful in choosing the perfect bed for you. We hope you continue to enjoy your purchase!
Reply from Bensons For Beds - Waterlooville743
Thank you for your kind words! We strive to provide excellent service and it means a lot to hear that you had a positive experience with us. We appreciate your support and look forward to serving you again.
Very helpful member of staff
13 September 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for the positive review! We strive to have knowledgeable and friendly staff to assist with all your needs. We are glad to hear we could help you! See you next time.
Very good shopping experience
Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution.
The delivery team were also very helpful and went the extra mile to make sure that we were happy.
The bed and mattress are very comfortable.
We would definitely use Bensons again.
28 August 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for the kind words, we are glad to hear that Joe and our delivery team were able to provide you with excellent service. We take pride in understanding and meeting our customers' needs, and we are thrilled that you are happy with your bed and mattress. We look forward to serving you again in the future.
Excellent Service
Excellent guidance in making the right choice of bed, reasonable proces and regular updates on the progress of my order.
24 August 2026
Reply from Bensons For Beds - Waterlooville743
Hi Tim,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you received excellent guidance in choosing the right bed and found our prices reasonable. It's great to know that the regular updates on your order helped keep you informed throughout the process.
We really appreciate you taking the time to share your experience and are pleased we could make your journey with us a positive one. We hope you enjoy your new bed and many comfortable nights ahead,
Megan | Customer Care Specialist
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