From the moment we stepped into the shop right up to delivery we have received an exceptional service. We had help choosing the right mattress for us. Delivery was faultless. Exactly as advised.... See more
Company replied
Location
Switch locationUnit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ Stoke-on Trent, Stafforshire, GB
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Great overall experience We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out... See more
Company replied
Faye gave us really good service when we bought a new mattress and pillows, was very knowledgable about the products and patient with us trying and choosing the right mattress.
Company replied
The assistant ( Amanda) was very helpful without being pushy. We had an idea of what we wanted and she was able to show us a number of options without trying to influence our decision. There are arou... See more
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Company details
About Bensons For Beds - Stoke350
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Festival Heights Retail Park, Greyhound Way, ST1 5NZ, Stoke-on Trent, Stafforshire, United Kingdom
- 1782284828
4.9
Excellent
488 reviews
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Faye gave us really good service when…
Faye gave us really good service when we bought a new mattress and pillows, was very knowledgable about the products and patient with us trying and choosing the right mattress.
12 September 2026
Reply from Bensons For Beds - Stoke350
Thank you for the kind words, we are thrilled to hear that Faye provided excellent service and expertise during your mattress shopping experience. Ensuring our customers find the perfect mattress is our top priority! Come back and visit us again soon.
Brilliant service
Brilliant service. Staff helpful and know the product.
11 September 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Thank you so much for your kind words! We are thrilled to know you had a brilliant experience with our service and that our staff was helpful and knowledgeable about our products. We value your support and look forward to serving you again soon! 😊🙌 #CustomerSatisfaction #ExcellentService
The staff member was very knowledgeable…
The staff member was very knowledgeable and knew exactly what we were looking for, he wasn't pushy and was very helpful
9 September 2026
Reply from Bensons For Beds - Stoke350
Thank you for your kind words! At our business, we prioritize knowledgeable and helpful staff members who are not pushy. We're happy to hear that your experience with our team was a positive one. See you again soon!
New Mattress
From the moment we stepped into the shop right up to delivery we have received an exceptional service. We had help choosing the right mattress for us. Delivery was faultless. Exactly as advised. Given time slot within 2 hour window and delivery guys were well within the time window and left it exactly where I asked. They were friendly and respectful of my property. Would recommend Bensons to anyone.
6 September 2026
Reply from Bensons For Beds - Stoke350
Hello Mrs Fisher,
Thank you so much for your wonderful review! We're delighted to hear that you received exceptional service from your first visit right through to delivery. It's great to know our team helped you find the right mattress and that the delivery team arrived as promised, treated your home with respect, and made the whole experience hassle-free. Enjoy your new bed, and thank you for recommending us to others,
Megan | Customer Care Specialist😊
Everything from shopping to delivery…
Everything from shopping to delivery was good. Shop staff helpful, polite and patient. Delivery lads were very good and polite
6 September 2026
Reply from Bensons For Beds - Stoke350
Hello Linda,
Thank you for your lovely review! We're delighted to hear everything went smoothly from shopping through to delivery. It's great to know our store team were helpful, polite, and patient, and that our delivery team provided the same excellent service. We'll be sure to pass on your kind words. Enjoy your new purchase, and thank you for choosing us,
Megan | Customer Care Specialist
New double bed
Visited the store on Festival Park, Stoke on Trent where personalised service helped me choose a new divan bed, mattress and headboard. Great delivery experience too.
7 September 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Hello,
Thank you for your wonderful review! 😊 We're delighted to hear you received excellent service and found the experience both pleasant and helpful. Amanda will be thrilled to hear your kind words and know she made such a positive difference to your visit.
We'll be sure to pass your feedback on to her. Thank you for choosing us, and we hope you enjoy your purchase,
Megan | Customer Care Specialist✨
1st delivery wrong bed frame plus…
1st delivery wrong bed frame plus unhappy with mattress, delivery team excellent and polite. Items were to be swapped new delivery time was around 3 weeks not good . 2nd delivery wrong mattress again, delivery team dragging bed a d mattress around on walls , not happy as I refuse sign for wrong items . Customer Services refund £149 for trouble new mattress to be delivered 1st September but then get email saying 17th September. I will not be recommending or using this company again.
28 August 2026
Unprompted review
Reply from Bensons For Beds - Stoke350
Hello Sandra,
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your order and understand your frustration. We sincerely apologise for the incorrect bed frame and mattress deliveries, as well as the delays and conflicting delivery information you received. We are also concerned to hear about your comments regarding the handling of items during delivery and appreciate you bringing this to our attention. Your feedback has been shared with the relevant teams for review,
Megan | Customer Care Specialist
Great overall experience
Great overall experience
We unexpectedly needed a new mattress as the springs were showing on ours despite only being 3 years old. The customer service lady on the phone was great at sorting that out and then we went into store for a replacement. Using the mattress body tester we looked into various medium mattresses with Leigh at our local store as our guide. There was no pressure to buy, it was purely based on comfort, he would wander away rather than constantly hovering in our perifory. He was friendly and answered all of our questions and delivery is booked for just over a weeks time.
25 August 2026
Reply from Bensons For Beds - Stoke350
Hi Sarah,
Thank you for your wonderful feedback! 😊 While discovering mattress springs making an unexpected appearance after just three years wasn't part of the plan, we're delighted to hear our team helped get things back on track. 🛏️✨
It's great to hear that our phone team sorted things quickly and that Leigh made the replacement process easy and enjoyable.
The mattress body tester clearly helped point you in the right direction, and we're thrilled you've found a replacement that feels just right. Now the countdown is on until delivery day! 🎉
Thanks for choosing us, and we'll be sure to pass your kind words on to Leigh,
Megan | Customer Care Specialist⭐
Excellant help from the staff
Excellant help from the staff. Mike was very helpful and showed us various options. He didnt rush us and was very polite and knowledgeable. I would recommend him to my family and friends
21 August 2026
Reply from Bensons For Beds - Stoke350
Thank you for your wonderful feedback! We're delighted to hear that our colleague provided such excellent help and showed you various options without rushing you. It's great to know they were polite and knowledgeable.
Team Bensons
Very attentive and helpful staff
Very attentive and helpful staff. They afforded me an opportunity to try out all mattresses
18 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our staff was attentive and helpful, and that you had the opportunity to try out all the mattresses!
Team Bensons
Really helpful assistant.Who listened…
Really helpful assistant.Who listened and gave us advice and a great product.
16 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our assistant was really helpful, listened to your needs, and provided excellent advice and a great product. Thank you for your wonderful feedback!
Team Bensons
A great experience
A great experience
Leigh does a wonderful job and is an asset to the company
15 August 2026
Reply from Bensons For Beds - Stoke350
Hey Sue,
Thank you for your wonderful review! 😊 We're delighted to hear that you had a great experience and that Leigh provided such excellent service. It's fantastic to know that their help and dedication made such a positive impression. We'll be sure to pass on your kind words, as I'm sure they'll mean a lot. Thank you for choosing us,
Megan | Customer Care Specialist🛏️
Very good support in store
Very good support in store, delivery process and ongoing communication excellent… delivered on time and helped to place the mattress upstairs
17 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear you received very good support in-store and that the delivery process and ongoing communication were excellent. It's wonderful that your mattress was delivered on time and helped to be placed upstairs!
Team Bensons
Everyone we dealt with was very…
Everyone we dealt with was very friendly and efficient.
14 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that everyone you dealt with was friendly and efficient. Thank you for sharing your positive experience!
Team Bensons
The staff that attended to us was very…
The staff that attended to us was very patient and took time to take us around to explore our choices. When payment options we initially prepared had some delays. She remained patient and understanding
9 August 2026
Reply from Bensons For Beds - Stoke350
We're so glad to hear our staff provided such patient and understanding service, especially when faced with unexpected payment delays. We appreciate you sharing your positive experience!
Team Bensons
We were well updated with our order
We were well updated with our order. Good service from start to finish.
9 August 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that you were well updated with your order and that you experienced good service from start to finish! Thank you for your positive feedback.
Team Bensons
Very professional from start to finish
1 August 2026
Reply from Bensons For Beds - Stoke350
We are so pleased you had a great and professional experience with us from start to finish. Thank you for your wonderful feedback!
Team Bensons
Pleasant delivery team
Pleasant delivery team, on time & took mattress upstairs & took away packaging
29 July 2026
Reply from Bensons For Beds - Stoke350
We're so pleased to hear that our delivery team was pleasant, on time, and took care of taking your mattress upstairs and removing the packaging. Thank you for your wonderful feedback!
Team Bensons
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