Excellent delivery and set up . Instructions on care provided . Left room tidy and took all rubbish . The bed looks very comfy and we are sleeping a lot better. The sales team were very helpful and la... See more
Location
Switch locationUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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See what reviewers are saying
I was kept up to date regarding delivery, phoned the day before to ensure delivery was to go ahead and had a call prior to delivery giving time they would arrive. The team were efficient and friendly... See more
Company replied
I had some issues with the height of my bed when it was delivered. I went back into the store in Stockton On Tees to discuss the problem with them and Marie the sales person could not have been mor... See more
Company replied
Very fast, friendly efficient service from ordering online, to arranging delivery and being kept updated with timeslots via email and text. Excellent customer service from Brad and Lewis (delivery tea... See more
Company replied
Company details
About Bensons For Beds - Stockton27
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, United Kingdom
- 1642673233
4.9
Excellent
555 reviews
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Great in store service
The chap we spoke to was excellent. He knew all about the product and took the time to understand our needs so helped with the mattresses we wanted to know more about but showed us others which might be good for us. He also gave us advice on the pillows we may need which after one sleep last night was wonderful! Thank you
27 September 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you so much Nicola for letting me know about your experience, we love hearing good news. If i can be any help in the future please let me know...Stu
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We're thrilled to hear that you found our service helpful and informative. Our team is dedicated to providing the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Excellent service From Bensons Beds
Excellent service From Bensons Beds
Everyone was helpful and friendly
From the customer service to the delivery men
Very happy Thanks
19 September 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team at Bensons Beds. Your satisfaction is our priority, and we appreciate your kind words about our service and delivery. We look forward to serving you again!
Overall Fantastic Experience
The service from when I entered the store to look for a bed to the delivery experience was first class. Everyone was helpful and friendly. I was kept informed every step of the way via several phone calls and emails. Nothing seemed to be too much trouble.
14 September 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We strive to provide exceptional service to all of our customers and we're thrilled to hear that we succeeded with your recent purchase. Your satisfaction is our top priority and we look forward to serving you again in the future!
Fantastic staff, easy delivery and love the mattress!
The staff in the shop were really helpful and helped us find the same mattress that we had previously purchased and love. Process was really quick and easy. We have bought the same style mattress 3 times now as we love it!
The 2 Andys that delivered the mattress were absolutely fantastic (very professional but also friendly and easy to talk to)! They were very helpful and offered to take it upstairs straight away.
27 August 2026
Reply from Bensons For Beds - Stockton27
We're so pleased to hear you had such a positive experience in our shop and that our team helped you find the perfect mattress again! It's wonderful that the process was quick and easy for you. We're especially delighted to hear such fantastic feedback about our delivery team; we'll be sure to pass on your kind words. Thank you for your continued loyalty!
Team Bensons
First class service
13 September 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
We're thrilled to hear that you were pleased with our service. Thank you for choosing us and we look forward to serving you again in the future! #CustomerSatisfaction #FirstClassService
Excellent service
Excellent service, from choosing our guest bed to having it delivered and assembled. We were kept updated throughout . Delivery was on time. Staff were polite, professional and knowledgeable. The delivery team were respectful of us and our home. Can’t fault Bensons.
4 September 2026
Unprompted review
Reply from Bensons For Beds - Stockton27
We're delighted to hear that you received excellent service from start to finish! It's wonderful to know that choosing your guest bed, delivery, and assembly all went smoothly, and that our team kept you updated every step of the way. We're especially pleased that our delivery team was punctual, professional, knowledgeable, and respectful of both you and your home. Thank you for your fantastic feedback!
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Salesman very helpful
2 September 2026
Reply from Bensons For Beds - Stockton27
Thank you for your kind words! We're thrilled to hear that our salesman was able to assist you. Our team is dedicated to providing excellent service, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Very helpful
Very helpful. Stewart was very knowledgeable and passed on his experience so we chose the correct bed and mattress
3 September 2026
Reply from Bensons For Beds - Stockton27
Thank you for your wonderful review! We are pleased to hear that our team member, Stewart, was able to provide knowledgeable assistance and help you find the perfect bed and mattress. We appreciate your trust in our expertise and look forward to serving you again in the future. Sweet dreams! 😊
… sales and delivery
Service with excellent delivery couldn’t fold them were very good very helpful. Definitely a 10 out of 10 thank you so much.
29 August 2026
Reply from Bensons For Beds - Stockton27
Thank you for your kind words and high rating! We strive to provide exceptional service and are thrilled that we were able to meet your expectations. Thank you for choosing us as your trusted partner.
Very helpful and understanding
Stuart was very helpful and patient whilst we took our time trying different mattresses (with a crying baby in tow!). He took onboard feedback and comments to help guide us to the perfect mattress. He asked for budget and preference etc and use his knowledge and experience to help us pick.
Everything was fully explained during the buying process and he ensured we were completely happy before going ahead - we didn’t feel pressured at any point to purchase from the store which we have had from other places.
Couldn’t recommend Stuart and the team enough, thank you so much!
29 August 2026
Reply from Bensons For Beds - Stockton27
Hello,
Thank you so much for your fantastic review! 😊 We're delighted to hear Stuart made your visit such a positive experience, even with a little one in tow! 👶🛏️ His patience, knowledge, and commitment to finding the right mattress without any pressure are exactly the service we strive to provide. We'll be sure to pass on your kind words to Stuart and the team. Thank you for your recommendation, and we hope you enjoy many restful nights on your new mattress,
Megan | Customer Care Specialist! ⭐
Reply from Bensons For Beds - Stockton27
Hi,
Thank you for your wonderful review! 😊 We're delighted to hear you enjoyed our no-pressure approach and found the information provided helpful. Delivering excellent service and helping our customers make the right choice with confidence is what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Ordering my mattress was very easy.
27 August 2026
Reply from Bensons For Beds - Stockton27
We're thrilled to hear that ordering your mattress was a breeze Michelle! We strive to make the process as smooth as possible for our valued customers. Thanks for choosing us,
Megan | Customer Care Specialist 🛏️
Excellent service all round
Good service in the shop, even when renovation not finished. Reasonable price of matress which was delivered on time, with old matress removed at same time. Excellent service all round.
20 August 2026
Reply from Bensons For Beds - Stockton27
Thank you so much for your kind words Barry! We always strive to provide the best service possible, even during renovations. We're glad you were happy with the price and delivery of your new mattress. Your satisfaction means everything to us!
We truly appreciate your feedback.
Megan at Customer Care
Reply from Bensons For Beds - Stockton27
Hello Mr Maxwell,
Thank you for your feedback! 😊 We're delighted to hear that you received helpful advice from start to finish. Ensuring our customers feel supported throughout their journey is really important to us, and it's wonderful to know our team made a positive difference.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Reply from Bensons For Beds - Stockton27
We are so pleased to hear that your experience with us was good from beginning to end. Thank you for sharing your positive feedback!
Team Bensons
Seamless from start to finish
Seamless from start to finish. Excellent customer service in store. Straight forward ordering and perfect delivery. Plenty of communication and updates. Absolutely zero negatives
13 August 2026
Reply from Bensons For Beds - Stockton27
Hey Mrs Watson,
Thank you for your fantastic review! 😊 We're absolutely delighted to hear that your experience was seamless from start to finish. It's wonderful to know that our in-store team provided excellent customer service, that ordering was straightforward, and that your delivery was perfect.
We're especially pleased that our communication and regular updates kept you informed every step of the way. Hearing that you found "absolutely zero negatives" is the highest compliment we could receive!
Hope to see you again in the future,
Megan | Customer Care Specialist
would use this company again 💯 very…
would use this company again 💯 very stress free lovely people very helpful the boys who delivered the bed and put it together were a pleasure to have in my home would highly recommend
thank you 🙏
17 August 2026
Reply from Bensons For Beds - Stockton27
Hello Sharon,
Thank you for your wonderful feedback! 😊 It sounds like we've earned a 100% stress-free stamp of approval! 💯✨
We're delighted to hear that everyone made your experience an easy and enjoyable one, especially the delivery team.
Thank you for your recommendation, your kind words, and for choosing Bensons. Enjoy your new bed, and we'll be here whenever you're ready for your next sleep upgrade,
Megan | Customer Care Specialist!
Marie was very helpful and…
Marie was very helpful and knowledgeable, completely not pushy just friendly and informative. There was a good range to choose from and some good deals too, as a returning customer all my details were already on file which made everything easier once I had made my choice
9 August 2026
Reply from Bensons For Beds - Stockton27
Hello Miss Hadley,
Thank you for your wonderful review! 😊 We're delighted to hear that Marie was so helpful and knowledgeable while helping you find the right choice. It's fantastic to know that her friendly, informative approach made the experience enjoyable and pressure-free.
Thank you for your continued loyalty to Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist✨
Excellent customer service
11 August 2026
Reply from Bensons For Beds - Stockton27
Hey Deborah,
Thank you for your review! 😊 We're delighted to hear that you received excellent customer service. Providing the best possible experience for our customers is always our goal, so it's wonderful to know we got it right. Thank you for choosing us,
Megan | Customer Care Specialist✨
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