It was her demonstration of kindness however it was her perfect demonstration of patient, warm human factor that stood out. Eg, I was feeling hot and she asked her colleague to reduce the temperatu... See more
Company replied
Location
Switch locationUnit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW Brent Cross, Greater London, GB
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See what reviewers are saying
Great customer service with Sanjay at Staples Corner He was patient and took real interest in what I required. Great service from beginning to end! Delivery team L and G friendly and provided an effi... See more
Company replied
Great costumer service. The gentleman that delivered my mattress wore gloves the entire time. We also had a small chat which I appreciated. What I also appreciated was that I could follow every step... See more
Company replied
Your member of staff Amit at Staples Corner London NW2 was very professional in his customer service, gave us good advice and supported us well. The delivery team of 3 were very professional too. Th... See more
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Company details
About Bensons For Beds - Staples Corner537
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D3 Staples Corner Shopping Park, Geren Way, NW2 6LW, Brent Cross, Greater London, United Kingdom
- 2084386743
4.7
Excellent
301 reviews
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Sanjay is a top guy.
Sanjay is a top guy.
He assisted me and the family at a high level and we obtained the very best in service as well as a great deal.
Thank you
10 June 2026
Reply from Bensons For Beds - Staples Corner537
We are so glad to hear that our team provided such excellent service and a great deal. Thank you for your kind words!
Team Bensons
The whole experience of dealing with…
The whole experience of dealing with Bensons, from purchase to delivery, was excellent and we recommend your Staples Corner branch to anyone we know who is looking for a new bed.
8 June 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear your entire experience, from purchase to delivery, was excellent. Thank you for recommending our branch!
Team Bensons
Reply from Bensons For Beds - Staples Corner537
We appreciate your kind words. We are delighted to know you found our team helpful and friendly.
Team Bensons
Great customer service by Raj.
16 May 2026
Reply from Bensons For Beds - Staples Corner537
We are glad you had a great experience. Thank you !
Team Bensons
Efficient and helpful service from…
Efficient and helpful service from Noori. Knew his stuff and very knowledgable. Took out the stress and avoided having to try every single bed!
3 June 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased our team member provided efficient, knowledgeable service, making your bed selection stress-free. Thank you for your kind words!
Team Bensons
Very friendly, knowledgeable and not pushy!
Went in the store in Brent Cross and the staff was very friendly and helpful. Fatima was knowledgeable and patient. Good assortment across the full value spectrum.
25 May 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear about your positive experience at our Brent Cross store! It's wonderful that our team was friendly and helpful.
Team Bensons
From beginning to end we had a fabulous…
From beginning to end we had a fabulous service, from the salesman in Staples Corner branch to the delivery staff; a great team. Delivery of mattress was smooth and on time, we were notified and updated on precise delivery time.
Product came as expected and couldn’t be happier. Thank you to all.
24 May 2026
Reply from Bensons For Beds - Staples Corner537
We're so pleased to hear you received such fabulous service from our team, from start to finish! It's wonderful that your delivery was smooth and on time. Thank you for your kind words.
Team Bensons
Great service and communication, mattress is pretty good too
From the moment we walked into the shop and guided to the perfect mattress for our needs, we kinda new this was the one. Oddly the dual tension mattress was incorrectly labelled in the shop, but once that was sorted we were quite sure of our choice. Sales manager was attentive and also gave us space to discuss together. Perhaps there was a little over selling of all the add-ons (pillow, pillow protector, mattress protector etc). Delivery was well communicated (email, text & phone calls). Lots of reminders to review both delivery and sales, hence I'm writing this now. We have had the zip n link mattress for a week now, and all looking and feeling good.
8 May 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that from the moment you arrived, our team helped guide you to a mattress that suits your needs, while giving you the space to discuss and decide together. We appreciate you highlighting the dual‑tension label issue and are glad this was quickly resolved for you. Thank you also for your feedback regarding the add‑ons — it’s helpful and will be shared with the team.
10/10 experience
Smooth process from purchase through delivery. No surprise, no added costs, no issues.
Multichannel experience worked great as well: I saw the bed in store, called to confirm, paid online through an ad-hoc quote created by the store rep.
8 May 2026
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you experienced a smooth purchase and delivery! It's great the multichannel process worked well for you. Thank you for sharing your positive experience with us.
Team Bensons
Reply from Bensons For Beds - Staples Corner537
Thank you! Our delivery team are experts, so we’re glad they made putting the bed together look easy. Enjoy your new bed,
Megan | Customer Care Specialist💜
Items not delivered but later rectified
We ordered a mattress and the mattress protector but the mattress protector was not delivered. I realized this after the delivery person had left. I called him and he said that he will return to deliver the mattress protector but he never returned.
Later I got in touch with Bensons Beds and they asked me to collect the mattress protector from the Tottenham store. I went to the Tottenham store and they did not have the mattress protector.
However, upon posting the review, the customer service team got in touch with me and the mattress protector was promptly delivered.
1 April 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
We’re very sorry to hear about your experience and apologise for the inconvenience caused by the missing mattress protector and the confusion that followed. This is not the level of service we aim to provide, and we understand how frustrating this must have been for you.
We have contacted you today to discuss this further with you.
Thank you for bringing this to our attention, and again, please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist
Helpful service
Fatima in staples corner branch was very helpful and the delivery team also
27 March 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for the lovely feedback! 😊 Wonderful to hear Fatima at our Staples Corner branch was so helpful, and great to know the delivery team were fantastic too. We really appreciate it,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Staples Corner537
Thank you for the great feedback! 😊 So glad to hear you’re happy with the product, had helpful support in‑store, and that the delivery team were excellent. Much appreciated,
Megan | Customer Care Specialist💜
Repeat purchase
Professional helpful and patient. Bed and mattress delivered on time and the old one taken away. This was the second bed I bought from them, great service, thanks
16 March 2026
Reply from Bensons For Beds - Staples Corner537
Thanks so much for your lovely review! We’re delighted you came back to us again and that everything—from our patient team to the on‑time delivery—was spot on. Enjoy your new bed,
Megan at Customer Care🌟
Great experience from start to finish
10 March 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
Thank you so much for your lovely review! I’m really pleased to hear you had a great experience from start to finish — that’s exactly what we aim for.
If there’s anything more we can help with, please feel free to get in touch,
Megan at Customer Care
Amit was extremely helpful
Amit was extremely helpful and offered a range of divan options with different headboards, which made it easy to choose. The fabric selection was excellent, and I was able to find the most suitable mattress for my needs. Amit patiently explained everything and guided me through the process, helping me make the right choice.
21 February 2026
Reply from Bensons For Beds - Staples Corner537
Customer,
We're so glad to hear that you found the perfect divan and mattress! It's great to know that our team member offered helpful options and guidance, and that you were pleased with the fabric selection. Thank you for sharing your positive experience.
Team Bensons
Excellent service very knowledgable…
Excellent service very knowledgable sales rep and fantastic delivery drivers
19 February 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for your lovely feedback Donna! We’re delighted to hear you received excellent service from our knowledgeable sales representative, and that the delivery drivers were fantastic too. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Great service
Had a really great experience with Bensons for Beds. The staff were so helpful, didn’t rush me at all, and there was no pressure to buy. Communication was spot on, and the delivery date was exactly as promised. The delivery guys couldn’t have done more—really friendly and careful. All round, just a really good experience.
24 January 2026
Unprompted review
Reply from Bensons For Beds - Staples Corner537
Thank you so much for your wonderful review! We’re thrilled to hear you had such a great experience — from the helpful, pressure‑free service in-store to the clear communication and spot‑on delivery. It’s fantastic to know the delivery team made things even smoother with their friendly and careful approach. We really appreciate you taking the time to share such positive feedback,
Megan at Customer Care
Very good in store experience.
Helpful, knowledgeable information in store from an experienced assistant. Mattress was delivered on the date specified when I ordered.
21 February 2026
Reply from Bensons For Beds - Staples Corner537
Thank you for your feedback Mr Dowling! We’re delighted to hear you received helpful and knowledgeable guidance in‑store from an experienced team member. It’s also great to know your mattress arrived on the exact date promised. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Great mattress and excellent service
We bought a firm Staples mattress from Bensons for Beds.
After trialing a £1,200 hybrid mattress from Simba for 2 months, we had to return it because we didn't feel relaxed in the morning. We decided to go to the shop to sample the mattresses on offer instead of buying another mattress online.
The store manager took time to introduce different mattresses from different brands to us. He was very knowledgeable, answering all our questions. He gave us plenty of time to sample the mattresses we shortlisted in the store. After we decided on our choice of mattress, the sale transaction was done efficiently and a delivery date was given to us.
Bensons for Beds kept us informed throughout on delivery progress and the mattress was delivered to our bedroom with care on the day.
Overall, I am very happy with the experience of buying our mattress from Bensons for Beds. They give you a five star service compared with buying online.
16 January 2026
Reply from Bensons For Beds - Staples Corner537
We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was helpful and knowledgeable in guiding you to find the perfect mattress. We appreciate your feedback regarding our delivery service and are glad the process was smooth.
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