We popped into the store to buy a bed for our toddler, we had a little walk round, but then needed some assistance, Linda approached and asked if we needed help, we explained what we required and she... See more
Company replied
Location
Switch locationUnit 3 Hough Retail Park, Lichfield Road, ST17 4LU Stafford, Stafforshire, GB
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We wanted to update our mattress. The sales assistant was very helpful and knowledgeable about the products. Her tablet also allowed her to check availability, options etc on the spot, and details of... See more
Wasn’t quite sure what we wanted for my brother who has dementia problems and unable to purchase himself. However. We were approached by a lady called Linda, who was most informative and obviously... See more
Company replied
Purchased divan/mattress/headboard from my local Stafford store. The salesperson Linda was very helpful in helping me make my purchase. She was professional and courteous at all times and in no way d... See more
Company details
About Bensons For Beds - Stafford Superstore243
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Hough Retail Park, Lichfield Road, ST17 4LU, Stafford, Stafforshire, United Kingdom
- 1785220884
4.8
Excellent
233 reviews
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Reply from Bensons For Beds - Stafford Superstore243
Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff. We look forward to seeing you again soon, Megan at Customer Care
None empathetic to unforseen circumstances...greed is a sad thing.
So far my family have had a poor experience with Benson for beds. Unfortunately we've had a family illness and they really haven't shown empathy on the situation.
After having near £1800 from us they still refuse to refund the full deposit amount for another bed that was purchased but cancelled. The reason it was cancelled was due to the member of the family becoming ill.
Altho it has been asked, a manager still hasn't contacted the family member that originally purchased the bed to explain why she can't have a full refund back due to unforseen circumstances. They have off 10% back which is really poor considering the bed purchased was a display bed. Benson for bed, will not of loose money on the bed and can/will resell if they haven't done already.
31 May 2025
Unprompted review
Reply from Bensons For Beds - Stafford Superstore243
We're sorry to hear about the difficult experience your family has had. We'll look into this situation to see how we can improve our service. Thank you for bringing this to our attention.
Megan at Customer Care.
Helpful and friendly.
I purchased a bed from Bensons approximately 10 years ago and was very pleased to deal with the same sales person I dealt with then as she was friendly and very helpful.
8 July 2025
Reply from Bensons For Beds - Stafford Superstore243
Thank you for your loyalty and kind words! We are thrilled to hear you had a positive experience with us 10 years ago and that our salesperson made a lasting impression. We appreciate your support and look forward to helping you again in the future, Megan at Customer Care
Freindly and professional advice given…
Freindly and professional advice given by Linda (Stafford branch) who helped us choose the right mattress for our needs. A very enjoyable experience.
19 June 2025
Unprompted review
Reply from Bensons For Beds - Stafford Superstore243
Thank you for taking the time to leave a review! We are thrilled to hear that you had such a positive experience with Linda at our Stafford branch. We take pride in providing friendly and professional advice to help our customers find the perfect mattress for their needs. Thank you for choosing us for your mattress needs, and we look forward to seeing you again in the future, Megan at Customer Care
Wasn’t quite sure what we wanted for my…
Wasn’t quite sure what we wanted for my brother who has dementia problems and unable to purchase himself.
However. We were approached by a lady called Linda, who was most informative and obviously an expert in her field.
We were pleasantly surprised how quickly it took for us to decide on the appropriate bed for my brother.
Would certainly recommend this store. Thank you.
26 June 2025
Reply from Bensons For Beds - Stafford Superstore243
Thank you for your kind words! We are so happy to hear that Linda was able to assist you in finding the perfect bed for your brother. Our team takes pride in providing knowledgeable and efficient service. It was a pleasure to have you as our customer. Thank you for recommending our store,
Megan at Customer Care
I would recommend Benson for Beds to…
I would recommend Benson for Beds to friends and family. Polite, helpful and outstanding expertise Delivery drivers
7 May 2025
Unprompted review
Reply from Bensons For Beds - Stafford Superstore243
We appreciate you recommending us to your friends and family! We're happy to hear that you found our team polite, helpful, and expert, including our delivery drivers.
Thank you for your review. Take care, Megan at Customer Care
It was a great experience
It was a great experience. The woman who took us around was quite explicit and jovial
18 June 2025
Reply from Bensons For Beds - Stafford Superstore243
We're happy to hear that you had a great experience. It's wonderful that the guide was so helpful and made your visit enjoyable. Thank you for your feedback, Megan at Customer Care
Good choice
Good choice, left me to spend time deciding, the one I felt like I could fall asleep on was the one for me,
10 June 2025
Reply from Bensons For Beds - Stafford Superstore243
We're happy to hear that you found the perfect choice for a restful sleep! We appreciate you taking the time to share your positive experience with us. Take care, Megan at Customer Care
Excellent.
Went to Stafford store and was served by Jack. He was personable, friendly and knowledgable. There was no pressure selling and it was a relaxing experience. Jack explained the pros and cons in a clear and concise manner. Jack is a credit and an asset to the company, its not very often you meet younger people who are as knowledgable and polite as he is. Well done Jack. Hopefully the delivery will go as smoothly.
27 May 2025
Unprompted review
Reply from Bensons For Beds - Stafford Superstore243
We appreciate you taking the time to share your positive experience at our store Graham. We're so glad to hear that you found our team member helpful and informative, and that you felt no pressure during your visit. We hope your delivery goes smoothly, Megan at Customer care
Customer Service with A Smile
Fantastic customer service, friendly’ knowledgeable. The assistant understood.exactly what we wanted and showed us the option & let us decide what is right for us. Very happy with all & simple to order. Thanks ,, Steve’o , Andra & Leonidas :)
13 May 2025
Reply from Bensons For Beds - Stafford Superstore243
Thank you so much for your kind words! We are thrilled that you had a great experience with our customer service team. It brings us joy to help our customers find exactly what they need and make the ordering process simple. We appreciate your business and hope to see you again soon, Steve, Andra, and Leonidas! :)
Wojciech & Brian were very polite &…
Wojciech & Brian were very polite & respectful, they are a credit to the team :-) thank you for doing a great job
2 May 2025
Unprompted review
Reply from Bensons For Beds - Stafford Superstore243
Thank you for the kind words and recognizing our team's hard work. We are happy to have had the opportunity to serve you. Cheers to a job well done! 🎉
In store purchase
I did in store purchase, the team are very helpful, this was not my first purchase from Bensons and I highly recommend them
8 May 2025
Reply from Bensons For Beds - Stafford Superstore243
Thank you so much for your continued support and positive feedback! We strive to provide exceptional customer service and we're thrilled to hear that our team was able to assist you during your purchase. We look forward to seeing you again at Bensons!
New bed and mattress.
Details of both mattresses and beds provided. All staff pleasant. Given time to review with my husband. No feeling of pressure. Thoroughly enjoyed the buying experience.
19 April 2025
Unprompted review
Reply from Bensons For Beds - Stafford Superstore243
Thank you for your kind words! We are so happy to hear that you had a great experience at our store. Our team takes pride in providing excellent customer service and ensuring our customers feel comfortable during their shopping experience. We hope you love your new purchase! - Team Bensons 💜
Great advice received from George
Great advice received from George. He didn't push any particular mattress just advised what to go for depending on the type a bed base we had.
Recommend this store.
26 March 2025
Reply from Bensons For Beds - Stafford Superstore243
Liz Gardner, thank you for leaving such lovely feedback, we are so pleased you were happy with the service you received.
George
The assistant was very polite and…
The assistant was very polite and helpful and never followed us around the store while we were looking and when I needed information he responded very quickly ....and when ordering gave me all information reference delivery, assembly etc.
11 April 2025
Reply from Bensons For Beds - Stafford Superstore243
Hi Mrs Gaynor. Thanks for taking the time to let us know about your new purchase, we are so glad you are happy.
Good choice of options and no pressure…
Good choice of options and no pressure from sales staff Linda, who was exceptionally knowledgeable, helpful and patient. We chose Benson's as they were local and we wanted to try before buying.
4 April 2025
Reply from Bensons For Beds - Stafford Superstore243
Hi Jackie, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase. Linda
Incredibly friendly and knowledgeable staff
The staff were all incredibly friendly and helpful in the shop. The staff were very knowledgeable about the different types of beds/mattresses.
25 March 2025
Reply from Bensons For Beds - Stafford Superstore243
We're so glad to hear that our staff were friendly, helpful, and knowledgeable during your visit! Thank you for taking the time to share your positive experience with us, Megan at Customer Care
Well done Stafford Store
Great experience and the two staff members that served us were both friendly and we'll informed. Not pushy either, which is important to me.
26 March 2025
Reply from Bensons For Beds - Stafford Superstore243
We appreciate you sharing your positive experience! We're happy to hear that our staff were friendly, well-informed, and not pushy. Thanks for your feedback, Megan at Customer Care
Patient and informative
The staff were incredibly patient and helpful, explaining all the features.
26 March 2025
Reply from Bensons For Beds - Stafford Superstore243
We appreciate your feedback! We're so glad to hear that our staff was patient and helpful in explaining the features to you. Thank you, Megan at Customer Care
A salesman named Jack was very helpful…
A salesman named Jack was very helpful and guided me to what I needed with a smile.
21 March 2025
Reply from Bensons For Beds - Stafford Superstore243
Thank you for the 5 stars Mr Causer
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