I was very worried about choosing a new bed. We have had our bed for 20 ish years and been very happy with it so the thought of changing and making a mistake or finding anything as perfect was dauntin... See more
Location
Switch locationUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... See more
Company replied
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... See more
Company replied
We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... See more
Company replied
Company details
About Bensons For Beds - Solihull
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, United Kingdom
4.6
Excellent
176 reviews
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Fantastic experience from start to…
Fantastic experience from start to finish.
Sales assistant was more than helpful when purchasing my bed. Very professional and understood exactly what i was looking for.
Delivery was great, delivered on time and the process was amazing.
Such a brilliant company to deal with.
Thank you.
23 April 2026
Reply from Bensons For Beds - Solihull
Thank you for your fantastic feedback! We’re delighted to hear you had such a great experience from start to finish. It’s lovely to know our sales assistant understood exactly what you were looking for and that delivery went smoothly. Thank you for choosing us,
Megan | Customer Care Specialist💜
Firstly what a lovely shop to go into
Firstly what a lovely shop to go into. Bright, clean and well laid out. You get a lovely greeting and explanation. You are informed that if you need any help just ask and then you are left in peace to try out the beds and take your time. There is nothing worse than going into a shop and being pounced on or having someone follow you around and hover. This makes me uncomfortable and I end up leaving.
This is the most enjoyable experience of shopping for a bed that I have had. When I had questions then the friendly staff answered them and I made my purchase. Would highly recommend.
20 April 2026
Reply from Bensons For Beds - Solihull
We're happy to hear that you enjoyed our store's atmosphere and the team's approach to customer service. It's great to know that you felt comfortable and supported during your bed-shopping experience. Thanks for your recommendation!
Thank you for your positive review – Lauryn at Customer Care 💜
Its been more then month still…
Its been more then month still struggling for order delivery.
11 April 2026
Reply from Bensons For Beds - Solihull
We regret to hear about the delivery issues you've faced. We understand the importance to put this right. We have contacted you to discuss this matter further.
Thank you for your review - Lauryn at Customer Care.
Too comfortable that you would not leave your bed…
Do not buy this mattress as you wouldn't desire to get out of bed!!!
This mattress was the best buy. It is extremely comfortable and feels like you are sleeping on air.
Bensons services and delivery was great. They drliver, set up new nattress, clear all rubbish and took away the old one.
16 April 2026
Reply from Bensons For Beds - Solihull
Thank you for such a brilliant review — we love your warning! We’re so pleased to hear the mattress is incredibly comfortable and that our service and delivery team looked after everything so well, from setup to removal. Wishing you many cosy nights ahead.
Thank you for your positive review – Lauryn at Customer Care 💜
Delivery time
If you’re planning to buy early then don’t buy it from them as they have more than 2 weeks waiting always.
15 April 2026
Reply from Bensons For Beds - Solihull
We’re very sorry to hear about your experience and apologise for the delay. We understand your frustration, and your feedback has been shared with our team so we can review and improve our delivery times going forward,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Solihull
We appreciate your feedback! 😊 We're so pleased to hear she was welcoming and efficient. Our team will really value your kind words.
Team Bensons
I have spoken with a number of staff at…
I have spoken with a number of staff at Bensons and they have all been very helpful both in store and on the phone.
11 April 2026
Reply from Bensons For Beds - Solihull
Thanks so much! Consistent, helpful service is exactly what we aim for.
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist!💜
Wide choice
9 April 2026
Reply from Bensons For Beds - Solihull
Lovely to hear! We’re pleased our wide selection made your visit worthwhile!
We hope to continue providing you with excellent service in the future and high products in the future,
Megan | Customer Care Specialist!💜
Just to say my delivery service
Just to say my delivery service went well. Two amazing guys that work very hard and were friendly and polite and professional.
10 April 2026
Unprompted review
Reply from Bensons For Beds - Solihull
We're so happy to hear your delivery went smoothly! It's great to know our team members were friendly, polite, professional, and hardworking. Thanks for your feedback.
Team Bensons
First mattress chosen was not suitable…
First mattress chosen was not suitable but was able to arrange replacement. Staff very helpful. New mattress delivered and unsuitable one taken away. Delivery men were very helpful and within 15 mins they had new mattress in place.
5 April 2026
Reply from Bensons For Beds - Solihull
Thank you for sharing your experience! 😊 We’re really pleased we could help arrange a replacement and get everything sorted smoothly. It’s great to hear both our team and delivery crew looked after you so well.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
Friendly Experience
Ryan was very friendly and attentive. He did not rush into the sale and spent time with us patiently providing us the information we needed to make our mind.
6 April 2026
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you so much for taking the time to share this! We’re delighted to hear Ryan looked after you so well and gave you the time and information you needed to make the right decision. We’ll be sure to pass your kind words on to him,
Megan | Customer Care Specialist✨
wrong information given
Delivery men excellent, however on purchasing Hypnos mattress, was told we would not have to turn it over just rotate. this was wrong and we are both unable to do this. have changed the mattress for a Sealy, but not without problems, no offer of refund of difference and offer to let us have Hypnos Rotating mattress at no extra cost, this was £500 more
19 January 2026
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate your feedback and are sorry to hear about the Hypnos mattress not being suitable for you. We regret the problems you faced during the exchange for the Sealy mattress under the comfort guarantee. We'll review your experience to improve our service.
Olivia is fantastic!
Olivia was absolutely amazing - friendly, knowledgeable and really helpful.
29 March 2026
Reply from Bensons For Beds - Solihull
Thank you for the lovely feedback! 😊 We’re thrilled to hear Olivia was absolutely amazing — friendly, knowledgeable, and really helpful. We’ll be sure to pass on your kind words. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Exceptional service from Bensons
From start to finish Bensons for Beds have been brilliant. The knowledgeable store salesman who explained all the different mattresses. The process of purchase was very straightforward and delivery well communicated.
Well done Bensons !
28 March 2026
Reply from Bensons For Beds - Solihull
Thank you for the great feedback! 😊 We’re delighted to hear everything was brilliant from start to finish — from knowledgeable advice in store to a straightforward purchase and well‑communicated delivery. Well done indeed, and enjoy your new bed,
Megan | Customer Care Specialist
Excellent service Delivered on time…
Excellent service Delivered on time Self assembly bed seems of excellent quantity Slight confusion over colour of bed rectified immediately by polite staff in store Internet price was matched by store manager
28 March 2026
Reply from Bensons For Beds - Solihull
Thank you for the excellent feedback! 😊 We’re really pleased everything went smoothly from delivery to assembly, and that our team resolved the colour mix‑up quickly. It’s great to hear the price match helped too — enjoy your new bed and sleep well,
Megan | Customer Care Specialist
Knowledgeable staff and a good product range.
Very helpful professional staff who understood what we wanted and guided us to the best priced product.
22 March 2026
Reply from Bensons For Beds - Solihull
Thank you so much for your feedback Alison! We’re delighted to hear our team were helpful, professional, and really understood what you were looking for. It’s great to know they guided you to the product that suited your needs at the best price. We truly appreciate you taking the time to share your experience,
Megan at Customer Care✨
Perfect service right from ordering to…
Perfect service right from ordering to delivery
17 March 2026
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you so much! ⭐
So glad to hear everything was perfect from ordering right through to delivery — that’s exactly what we aim for!
We hope to welcome you back soon!
Megan at Customer Care
Excellent care and attention…
Excellent care and attention throughout, from ordering to delivery.
10 March 2026
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you for your 5 star review! We’re so pleased you received excellent care and attention from start to finish 😊🛏️ Your feedback means a lot to us,
Megan at Customer Care
Reply from Bensons For Beds - Solihull
Mrs Jacqui Chetty,
We appreciate you sharing your great experience in our store and with delivery! We are so glad our service met your expectations.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish. We were welcomed in the shop, allowed to peruse ourselves, then were ready to offer assistance. The advice was first rate and on choosing the mattress, the sales process was very straightforward. Many thanks to Ryan at Solihull. Delivery was also excellent, on time, quick to bring mattress in and in to bed and remove old mattress. Would highly recommend.
14 March 2026
Reply from Bensons For Beds - Solihull
Ilona McCulloch,
We're happy to hear that you received excellent service from start to finish! It's great that you were welcomed and offered assistance, and that the sales process was straightforward. We're also pleased the delivery was on time and efficient. We appreciate your recommendation!
Team Bensons
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