First class advisor/sales person in store. Just could not fault her. Range of beds on show good and honestly described. Bed delivered on schedule and politely! Bed is comfortable.
Location
Switch locationUnit 3 Archer Road Retail Park, Archer Drive, S8 0LB Sheffield, South Yorkshire, GB
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See what reviewers are saying
Josephine at your Archer Lane, Sheffield, store. She couldn't have been more helpful, explanatory, patient and reassuring about what is, after all, a major purchase. Also Shelley, the manager, for her... See more
Good range of beds to choose from but above all the excellent care and knowledge of the salesperson, Richard who was wonderful. The delivery people were also brilliant even putting over shoes on befor... See more
Company replied
Very poor in store, incredibly dismissive and pushy. Told us it would be weeks and weeks until anything could be delivered (not the case when ordering online) Good website, would prefer to see avai... See more
Company replied
Company details
About Bensons For Beds - Sheffield Archer Road179
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Archer Road Retail Park, Archer Drive, S8 0LB, Sheffield, South Yorkshire, United Kingdom
- 1142365219
4.8
Excellent
200 reviews
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Very unsatisfactory outcome
I recently bought a bed base from bensons thinking I was getting a good deal, 15% off if I purchased it before the Tues of the coming week so I bought it in store that day. It was a two week delivery so it gave me a chance to decorate the room it was going in. The base arrived this morning 19 May 2020
Unfortunately for me I found out that Bensons had further reduced my purchase another £200 after making me think that I would loose out if I didn’t buy it before the Offer ran out. Pressure sales tactics at their best. They’ve refused to offer me any money back or even a good Will gesture so as far as shopping at Benson for beds again that’s me done. I would suggest to anyone thinking of buying from them dont, buy it online elsewhere and check terms and conditions first
7 May 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We appreciate you sharing your experience. We're sorry to hear about the price reduction after your purchase and that you feel pressured. We'll review your feedback regarding our sales practices. Thank you for bringing this to our attention, Megan at Customer Care
From shop to delivery could not have…
From shop to delivery could not have asked for anything better.
13 May 2025
Unprompted review
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for your kind feedback! We strive to provide top-notch service from start to finish. It's our pleasure to exceed your expectations.
Excellent service without being pushy.
29 April 2025
Unprompted review
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for leaving us a review! We strive to provide outstanding service without being pushy. We're glad we could exceed your expectations and look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Staff were helpful and knowledgeable…
Staff were helpful and knowledgeable about their products
21 April 2025
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for your positive review! We take pride in our knowledgeable staff and are glad they were able to assist you. We are committed to providing exceptional service to all our customers. Come back and see us again soon!
Sleep well, Team Bensons💜
Friendly and not pushy staff
Friendly and not pushy staff, Took as much time as we needed in choosing. Staff very knowledgeable about all the products, explained all options clearly, helped us with our decision and didn't try to promote specific products.
21 April 2025
Unprompted review
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for your kind words! Our staff takes pride in providing excellent customer service and ensuring you have all the information needed to make the best decision for you. We appreciate your business and look forward to serving you again. - Team Bensons 💜
Very helpful staff
When I visited Bensons to order a new bed it was at a very stressful time. The staff couldn’t have been more helpful. They took time to consider which mattress type would be most suitable ( it couldn’t contain wool) and a new bed is arriving in a few weeks.
30 March 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We're happy to hear that our team was helpful during a stressful time. It's great to know they took the time to find the right mattress for your needs. Thank you for your positive feedback, Megan at Customer Care
Purchasing a mattress
Very helpful and friendly member of staff Very clean and well set out
25 March 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We appreciate your positive feedback! We're happy to hear that our helpful staff and clean environment made for a great experience. Take care, Megan at Customer Care
The assistance and knowledge of the…
The assistance and knowledge of the sales representative was second to none.
2 March 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We're happy to hear that the sales representative's assistance and knowledge exceeded your expectations. Thank you for your positive feedback, Megan at Customer Care
Excellent
This showroom has excellent, efficient staff, who are always helpful. Order process is easy and delivery superb. Would always come to this store.
29 January 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We appreciate your fantastic review! We're happy to hear that you find our staff excellent and helpful, and that you find our order process easy and delivery superb. Thank you, Megan at Customer Care
A very happy online customer
My online purchase of a new bed and mattress was trouble free l had lots of choices which included in depth details of suitability was also given choices to add on taking away old mattress and bed plus assembly of new all at reasonable prices.contacted me almost straight away with all details of delivery date etc
15 February 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We're happy your online purchase was trouble-free and you found suitable choices with helpful details. It's great to hear that our options for old mattress removal and assembly, along with prompt delivery details, met your expectations. Thank you, Megan at Customer Care
Richard was extremely helpful and…
Richard was extremely helpful and informative particularly as I needed to change something.
24 January 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We're happy to hear that our team was helpful and informative, especially when you needed to make a change. Thank you for your positive feedback, Megan at Customer Care
Our purchase was made so much easier…
Our purchase was made so much easier due to the sales person. Nice friendly and helpful man. Very knowledgeable
26 January 2025
Unprompted review
Reply from Bensons For Beds - Sheffield Archer Road179
We're happy to hear that our sales team made your purchase easier! We appreciate your positive feedback and are glad you found our team member helpful and knowledgeable.
Take care,
Megan at Customer Care
The young lady was very helpful and…
The young lady was very helpful and knew her products which made chosing the right mattress easier
Thankyou
26 January 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We're so glad to hear that our team member's product knowledge made selecting the right mattress easier for you! We appreciate you taking the time to share your experience. Take care, Megan at Customer Care
Mattress buying
Clear and helpful guidance as to which mattress were suitable for or needs
12 January 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We're happy to hear that our guidance helped you find suitable mattresses for your needs. Thank you for sharing your positive experience with us, Megan at Customer Care
Great service
Great service, good advice, was left to browse all the beds without the hard sell, good selection to choose from.
5 January 2025
Reply from Bensons For Beds - Sheffield Archer Road179
We're happy to hear that you received great service and advice while browsing our selection of beds. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Missing mattress
You did not deliver one of the mattresses. Contacted the Archer Road shop twice and told to expect a call back from Customer Services. They didn't call back.
18 December 2024
Reply from Bensons For Beds - Sheffield Archer Road179
Thank you for bringing this to our attention Mr Phillips. We’re very sorry that one of your mattresses was not delivered and that you didn’t receive a call back as promised. This is not the level of service we aim to provide. In the meantime, we have passed this to the right team for internal feedback. Thank you for your patience,
Megan at Customer Care
Shelley was incredibly helpful
Shelley was incredibly helpful
and the bed test was very useful.
11 December 2024
Great advice at the showroom and…
Great advice at the showroom and friendly staff. The mattress arrived on time and is perfect. Special mention to Shelly for making the right choice
26 October 2024
Our assistant was most helpful
Our assistant was most helpful, giving us information when needed but at the same time left us to look around by ourselves. The service was fast and efficient.
16 October 2024
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, I visited over two days and had a very positive experience. I have had excellent communication regards to delivery with calls to notify me of changes and a specific time wondow
18 September 2024
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