Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery. We were kept informed about eve... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent experience in shop. Good communication. Delivery good Building bed good. Made a bit of a mess with footprints. Left little bits of polystyrene packing on the floor and under the bed
Company replied
Great experience at the Rugby store on Sunday 17th May 2026. Kai was vey knowledgable and helpful and didn’t make us feel rushed or pressured, to make a decision for such an important purchase.... See more
Company replied
The sales lady was very good. She helped us by explaining what we should look for when choosing a mattress depending on our sleeping position. Where to look in the showroom for the type of bed that wo... See more
Company replied
Company details
About Bensons For Beds - Rugby Technology Drive560
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Technology Retail Park, CV21 1GN, Rugby, Warwickshire, United Kingdom
- 1788571048
4.6
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time and mattress very comfy
17 August 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We are thrilled to hear that you had a positive experience with us! Ensuring timely delivery and providing comfortable products is our top priority. Thank you for choosing our business!
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you for the positive review! We pride ourselves on timely deliveries and we're happy to hear we met your expectations. Thank you for choosing our business!
Helpfull
Michelle, at the Rugby branch was very helpful when asked, and narrowed our search down to four beds, which helped a lot, then explained everything up to the delivery.
We were kept informed about everything, and the bed was delivered on time.
15 August 2026
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you so much for taking the time to share your positive experience with us, it means a lot! We are happy to hear that Michelle at our Rugby branch was able to provide helpful and informative service throughout your bed search. We appreciate your business and hope you enjoy your new bed! 🛏️
Friendly service with a good selection…
Friendly service with a good selection of beds to try.
9 August 2026
Unprompted review
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you for your positive review! We're thrilled to hear that you had an enjoyable experience at our store and appreciate your support. We strive to provide excellent customer service and a variety of options to help you find the perfect bed. Thank you for choosing us!
Excellent experience in shop
Excellent experience in shop.
Good communication.
Delivery good
Building bed good.
Made a bit of a mess with footprints.
Left little bits of polystyrene packing on the floor and under the bed
6 August 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We are thrilled to hear you had an excellent experience in our shop with good communication and delivery! We apologize for the footprints and bits of packing left behind, but we are glad the bed was built to your satisfaction. We hope to see you again soon!
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you for taking the time to leave a review! We're thrilled to hear that our sales person was able to provide you with excellent service and assistance. We appreciate your business and hope to continue exceeding your expectations in the future.
Very helpful and showed us many…
Very helpful and showed us many examples of the choice of mattress
20 July 2026
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you for taking the time to leave this wonderful review! We are thrilled to hear that you had a positive experience with our team and that we were able to assist you in finding the perfect mattress. Customer satisfaction is our top priority and we hope to see you again in the future for all your bedding needs.
Product quality and staff
3 July 2026
Unprompted review
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you so much for your review! We prioritize both product quality and our staff's expertise to ensure a positive and memorable experience for our customers. Your satisfaction is our top priority and we appreciate your support.
Bensons
Benson for beds delivered a fantastic service! The delivery team were ace and it all went very smoothly! I would definitely recommend this company for quality and performance!
4 July 2026
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you for taking the time to review our company, we are thrilled to hear that you had a fantastic experience with our delivery team. Your recommendation means the world to us, and we are committed to providing nothing less than the best quality and performance. Thank you for choosing us.
Efficient
Efficient, polite, speedy delivery. Took the boxes upstairs which is very helpful. Michelle in the shop was very knowledgeable and friendly too.
22 June 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We're so pleased you received efficient, polite, and speedy delivery, and that our team was knowledgeable and friendly. Thank you for your kind feedback!
Team Bensons
The sales lady was very good
The sales lady was very good. She helped us by explaining what we should look for when choosing a mattress depending on our sleeping position. Where to look in the showroom for the type of bed that would suit us and she was very thorough on explaining additional offers and the delivery process.
17 June 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We're so pleased our team member provided such excellent assistance, guiding you through mattress choices and explaining offers and delivery thoroughly. Thank you for your wonderful feedback!
Team Bensons
Impressed.
Great experience with Kye from the Rugby branch. We tried out lots of options and felt the sales person was helpful and not pushy.
Impressed overall.
10 June 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We're so pleased you had a great experience with our team member. We appreciate your kind words about their helpfulness and non-pushy approach.
Team Bensons
The delivery guys were fabulous
The delivery guys were fabulous, kept us well informed of delivery time by message and a phone call. The taking away of the old mattress and delivery of new was done in a very timely manner. They were courteous and very cheerful, a credit to your business.
21 May 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We're so pleased to hear our delivery team provided such a fabulous and timely service, keeping you well-informed. It's wonderful they were courteous and cheerful!
Team Bensons
Sam and Steve made it run so smoothly
21 May 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We are so glad to hear this. Thank you for sharing your positive experience!
Team Bensons
Great experience at the Rugby store on…
Great experience at the Rugby store on Sunday 17th May 2026.
Kai was vey knowledgable and helpful and didn’t make us feel rushed or pressured, to make a decision for such an important purchase.
Personable treatment and friendly and approachable staff.
Arranging the order was quick and easy and the manager (apologies I can’t remember her name) was efficient and professional.
Thank you both.
17 May 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We're so pleased to hear you had such a great experience at our Rugby store! It's wonderful that our team was knowledgeable, helpful, and made you feel comfortable. We appreciate your kind words about the efficient ordering process. Thank you for your positive feedback!
Team Bensons
Helpful polite staff at the rugby store…
Helpful polite staff at the rugby store .
Not pushy just informative and friendly with perfect knowledge of the beds in the shop.
Customer service has been 10/10 .
Well done once again Benson’s for beds highly recommend you every time 👏.
4 May 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We're happy to hear our Rugby store team was helpful, polite, and informative! It's great to know you found their knowledge of the beds perfect and the customer service exceptional. We appreciate your recommendation!
Team Bensons
Thank you
Michelle listened to what we wanted, and showed us a range of beds that fitted those requirements. She was very patient and explained everything in great detail. We made our decision and Michelle took us through the ordering and delivery process step by step. Later in the day Michelle called us to say that unfortunately she had given us a piece of information that was incorrect, she apologised as she knew it was something that we had specifically asked for, but actually the mattress chosen didn't confirm to this one particular specification. She said she was so sorry but knew how important that was to us, and wanted to give us a chance to think about it. We actually said to carry on with the order as it was only a small detail and wouldn't impact on the comfort of the mattress. She thanked us for being understanding. It was one of your most expensive mattresses on offer but happy to continue, along with the purchase of a bed base and headboard. Well done Michelle.
6 May 2026
Reply from Bensons For Beds - Rugby Technology Drive560
We appreciate your positive feedback and are so glad we could assist you in finding the perfect bed. We are happy to hear that our team member's thorough explanations and dedication to ensuring your satisfaction were helpful. Thank you for your understanding regarding the mattress detail.
Team Bensons
Reply from Bensons For Beds - Rugby Technology Drive560
Jackie Booker,
We appreciate your feedback! We're so glad to hear that our service was helpful and efficient for you. We will pass along your comments.
Team Bensons - Jessica
polite staff.delivery on time,took old…
polite staff.delivery on time,took old mattress away,couldn't ask for better.
5 April 2026
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you! 😊 We’re delighted to hear the staff were polite, delivery was on time, and the old mattress was taken away with no fuss. Couldn’t ask for better is exactly what we aim for,
Megan | Customer Care Specialist🌟
The lady we dealt with was so helpful…
The lady we dealt with was so helpful and very knowledgeable and friendly. First rate service.
9 March 2026
Reply from Bensons For Beds - Rugby Technology Drive560
Thank you for your lovely review! We’re delighted to hear that the lady who assisted you was so helpful, knowledgeable, and friendly. It’s wonderful to know you received first‑rate service — we truly appreciate you taking the time to share your experience.
If there’s anything else we can help with, please let us know,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.