Max was the best sales rep I've encountered in a while. I didn't know a lot about what mattress I wanted, but after telling him a little about me, he made a recommendation then talked me through what... See more
Location
Switch locationUnit 5 Botley Road Retail Park, Botley Road, OX2 0HA Oxford, Oxfordshire, GB
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We went to the Botley Road branch in Oxford. We were tended to by Christelle whom was very very helpful, friendly and helped us from start to finish to buy 3 beds, with mattresses. After h... See more
Company replied
The salesman was very professional and attentive with my Mother who was choosing a new bed. He had a good knowledge of the product and gave us confidence to purchase.
Company replied
The display of beds in the shop made trying them out and choosing our favourite very pleasant and easy. Kurtis was extremely helpful and friendly to us which made the whole experience easy and enjoyab... See more
Company replied
Company details
About Bensons For Beds - Oxford680
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Botley Road Retail Park, Botley Road, OX2 0HA, Oxford, Oxfordshire, United Kingdom
- 1865202795
4.9
Excellent
287 reviews
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Good but slow
Wide range of bed and mattress combinations. Only thing stopping them being a 5 star is the potential delivery times of up to 12 weeks (this is worst case), so if you need a bed quickly this may not be the best option for you.
8 December 2025
Reply from Bensons For Beds - Oxford680
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Stewart - Team Bensons
Been twice this year
Been twice this year. Staff were always friendly, helpful and knowledgeable.
10 December 2025
Reply from Bensons For Beds - Oxford680
Thank you for sharing your experience! We’re delighted to hear that our team has consistently been friendly, helpful, and knowledgeable during your visits. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Oxford680
Thank you Geoffrey! We’re thrilled to hear everything went smoothly for you.
Your feedback means a lot to us — thank you for choosing us,
Megan at Customer Care
Max was easy to work with
Max was easy to work with, great with recommendations and knew his product.
28 November 2025
Reply from Bensons For Beds - Oxford680
We're happy to hear that you found our team member easy to work with and knowledgeable with great recommendations. Thank you for the feedback!
– Thank you, Jess- Team Bensons
Great service
Kurtis was very helpful and knowledgeable, he answered all our questions that we needed to know to make the right decision
3 December 2025
Reply from Bensons For Beds - Oxford680
We're happy to hear that our team member's expertise helped you make an informed decision. We appreciate you taking the time to share your positive experience!
– Thank you, Jess- Team Bensons
Kurtis was excellent in the showroom
Kurtis was excellent in the showroom. Clearly has a deep knowledge of mattress and was able to discuss in detail everything about mattresses. He sold me my last mattress 8 years ago, my newly purchased mattress and I'll be back for my next when needed. Thank you for making the process simple and personable, Kurtis.
27 November 2025
Unprompted review
Reply from Bensons For Beds - Oxford680
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Good honest advice and good offers
25 November 2025
Reply from Bensons For Beds - Oxford680
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Outstanding Service from Start to Finish
Overall, my experience was excellent. From the first person I spoke to, right through to the delivery and the advice I received about the build, I genuinely felt like a valued customer. The product itself is great, but what truly makes it stand out are the amazing employees who sell it and deliver it. Fantastic staff all around
28 November 2025
Reply from Bensons For Beds - Oxford680
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
First Class Service
Went into the benson for beds store in Oxford retail park just to try out a king size mattress. Ended up buying a whole super king size Bed!
The service and advice provided by Kurtis was first class.
23 November 2025
Reply from Bensons For Beds - Oxford680
We’re thrilled to hear Kurtis provided first-class service and advice during your visit to our Oxford store! It sounds like you made an amazing upgrade – a super king bed is a fantastic choice for comfort. Thank you for sharing your experience and recommendation! 💜
Thank you for your positive review – Lauryn at Customer Care
Awesome from store to delivery and…
Awesome from store to delivery and install. Very professional advice and expertise.
13 November 2025
Reply from Bensons For Beds - Oxford680
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Excellent service from Cristelle
Excellent service from Cristelle - knowledgeable, witty and not pushy.
2 November 2025
Unprompted review
Reply from Bensons For Beds - Oxford680
We appreciate your positive feedback! We are so glad you found our service knowledgeable and witty. Thank you for sharing your experience,
Megan at Customer Care!
Lloyd in Oxford was informative and…
Lloyd in Oxford was informative and helpful. He sought to understand our needs and explained options available to narrow down our choice. I’d planned to go to another retailer afterwards but was so satisfied here I made a purchase.
1 November 2025
Unprompted review
Reply from Bensons For Beds - Oxford680
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful in understanding your needs and guiding you through the selection process. Thank you for your purchase and your kind words,
Megan
Customer Care Team
Well done Christelle!
The salesperson, Christelle, was well-informed, helpful but not pushy, had excellent advice, and, when we made our decision, took us through the details of the invoice meticulously.
27 October 2025
Reply from Bensons For Beds - Oxford680
We're happy to hear that the salesperson was so helpful and informative! We appreciate you taking the time to share your positive experience.
See you next time! Megan at Customer Care 😊
Reply from Bensons For Beds - Oxford680
We're happy to hear that you received helpful service and a good price in our store. Thank you for your positive feedback; we appreciate it.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Happy customer
I ordered a new bed in store with the help of a lovely lady whose name I can’t remember (sorry), she was really patient with me and didn’t mind me changing my mind five minutes after placing my order. The delivery drivers Jaris(?) or James(?) and Chichi were great at letting us know in advance when they were coming and assembling our bed. Thank you so much
23 August 2025
Reply from Bensons For Beds - Oxford680
Thank you so much for your kind words! We're so glad our in-store team made your experience enjoyable and that our delivery drivers kept everything smooth and stress-free. It’s wonderful to hear how patient and helpful everyone was.
Thank you for an amazing review – Lauryn at Customer Care 💜
We knew what we wanted and just needed…
We knew what we wanted and just needed to take one more look at the sofa bed to make sure. The member of staff was very friendly and helped us purchase our chosen item
20 October 2025
Reply from Bensons For Beds - Oxford680
We're thrilled you found just what you were looking for—and that our friendly team could help make the final decision a breeze. Enjoy your new sofa bed!
Thank you for your review – Lauryn at Customer Care 💜
Christelle was welcoming
Christelle was welcoming, knowledgeable and super-helpful
18 October 2025
Unprompted review
Reply from Bensons For Beds - Oxford680
We're happy to hear that you found our team member to be so helpful and knowledgeable! Thank you for your positive review! – Lauryn at Customer Care 💜
Cristal and Kurtis were both very…
Cristal and Kurtis were both very helpful in the Botley store.
20 October 2025
Reply from Bensons For Beds - Oxford680
We're happy to hear that you found our team members helpful during your visit to the Botley store. Thank you for your positive feedback,
Megan at Customer Care
10/10 customer service!
We popped in at the weekend to the Botley Road store in Oxford to get a new mattress (it was a bonus that they had an offer on of 25% off). A member of staff called Kurtis approached us and welcomed us. He was brilliant - very friendly and very knowledgeable! He wasn't a typical 'pushy salesman' at all and gave us time and space on our own to look around. We went ahead with our purchase and this was all down to Kurtis for being so helpful and just a genuinely nice guy!
5 October 2025
Unprompted review
Reply from Bensons For Beds - Oxford680
Thank you for sharing your experience! We’re delighted to hear Kurtis provided friendly, knowledgeable, and pressure-free service. We’ll be sure to pass on your kind words!
Thank you,
Megan at Customer Care
The salesman was very friendly
The salesman was very friendly, and went out of his way to help track the bed down we saw on the internet.
17 September 2025
Reply from Bensons For Beds - Oxford680
We're happy to hear that our salesman was friendly and helpful in finding the bed you wanted. We appreciate you taking the time to leave us this feedback!
Thank you,
Lauryn at Customer Care.
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