We ordered a super king bed from the excellent sales assistant Alex. On delivery, we had issues with one of the divan units - fixing holes at both ends, instead of one end, for fixing the headboard... See more
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Knowledgeable and friendly service. Big shout out Ash at Castle Meadows Nottingham, excellent customer service. Although not quite ready to make a purchase just yet, I will certainly be going back whe... See more
Company replied
From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeabl... See more
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.7
Excellent
636 reviews
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Fantastic
IF You want a good bed I mean Great Bed, just go to Bensons Bed. Visit the store let the Team recommend you Bed for You .
Thanks Bensons 🥰
14 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Total experience excellent
Total experience excellent, from purchase to delivery. Personnel friendly, kind, helpful and efficient.
13 September 2026
Reply from Bensons For Beds - Nottingham208
Thank you for taking the time to give this amazing feedback, this is greatly appreciated. Thank you for choosing Bensons for beds.
Excellent service
Excellent service
Tommy in store was very helpful.
Kept informed of the process before delivery
Would definitely visit again
12 September 2026
Reply from Bensons For Beds - Nottingham208
Thank you very much for your lovely feedback, all feedback is appreciated and used to consistently help us better our service.
We ordered a super king bed from the excellent sales assistant Alex
We ordered a super king bed from the excellent sales assistant Alex. On delivery, we had issues with one of the divan units - fixing holes at both ends, instead of one end, for fixing the headboard. The black headboard material, which covers fixings at the back, was torn.
We also had an issue with the mattress, as it is super king, we couldn't get it up the stairs to the bedroom.
All issues were resolved by the excellent sales assistant Alex, who arranged for a complete replacement bed and supplied a two-part zip mattress.
We are now very pleased with the quality, comfort and aesthetic of the bed and would recommend Benson as a premier supplier of beds.
7 August 2026
Great customer service and sales person…
Great customer service and sales person Ray was so helpful and knowledgeable,
7 September 2026
Reply from Bensons For Beds - Nottingham208
Hello Tony,
Thank you for your lovely review! 😊 We're delighted to hear that you received great customer service and that Ray was so helpful and knowledgeable throughout your visit. Making sure our customers feel informed and supported is what we strive for, and it's wonderful to know Ray made such a positive impression. We'll be sure to pass on your kind words. Thank you for choosing us, and we hope you enjoy your new order,
Megan | Customer Care Specialist✨
Bensons great sales team service and…
Bensons great sales team service and delivery. 100% recomend.
Every one connected with the purchase and delivery where brilliant.
5 September 2026
Reply from Bensons For Beds - Nottingham208
We're delighted to hear that you received great service from our sales team and delivery colleagues! It's fantastic to know that everyone involved in your purchase made such a positive impression, and we truly appreciate your 100% recommendation.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Amazing customer services team 👏
Amazing customer services team 👏
Specially chap called Declan was very good sales person. Helpful and friendly
31 August 2026
Knowledgeable and friendly service
Knowledgeable and friendly service. Big shout out Ash at Castle Meadows Nottingham, excellent customer service. Although not quite ready to make a purchase just yet, I will certainly be going back when the time comes.
30 August 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Hi Mick,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you received such knowledgeable and friendly service during your visit. A special thank you for giving Ash at our Castle Marina, Nottingham store a well-deserved shout out. It's fantastic to know that his excellent customer service left such a positive impression on you.
We look forward to welcoming you back in the future,
Megan | Customer Care Specialist⭐
Very good service
Very good service, no pressure in the shop and timely and professional installation.
28 August 2026
Arrived on time put the bed together…
Arrived on time put the bed together really helpful guys
22 August 2026
A lovely experience in shop
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs.
Alex was very friendly and chatty which made the whole sales and delivery service easily understandable.
Would definitely recommend.
Thank you.
23 August 2026
Overall okayies but my order delayed few weeks
I buy mattress and bed frame from bensons. I like the mattress. I have little issue with the quality of bed. It was delivered me almost a month late then initially agreed date which I am hoping some compensation but not sure yet. Delivery experience was nice , they put my bed / mattress in the room of my choice.
17 August 2026
Reply from Bensons For Beds - Nottingham208
Hello Lachhi,
We are sorry to learn that your order was delivered almost a month later than originally agreed, and that you have concerns regarding the quality of your bed. We have contacted you today to discuss this with you directly.
Thank you,
Megan | Customer Care Specialist
Great service from start to finish.
Great service from start to finish.
The sales team were extremely knowledgeable and helpful.
We were kept informed throughout and the delivery and assembly was great.
Would highly recommend.
21 August 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful feedback! We're delighted to hear that you experienced great service from start to finish. It's fantastic that our sales team was knowledgeable and helpful, and that you were kept informed throughout the process. We're also pleased that the delivery and assembly were great.
Team Bensons
Very impressed with Bensons
Very helpful person in the shop, with advice on buying the 2 mattresses.
The 2 delivery people, were quick, efficient, polite and hard working. Very impressed, will certainly use Bensons again.
10 August 2026
Reply from Bensons For Beds - Nottingham208
Hey Joy,
Thank you for your wonderful review! 😊 We're delighted to hear that our in-store colleague was so helpful in advising you on the two mattresses and helping you make the right choice.
It's also fantastic to know that our delivery team were quick, efficient, polite, and hardworking. We'll be sure to pass on your kind words to the teams involved. Thank you for your loyalty and for saying you'll use us again. We look forward to helping you in the future!
Sleep well,
Megan | Customer Care Specialist ⭐
Knowledgeable staff
Knowledgeable staff. Mattress was taken upstairs and old one removed.
16 August 2026
Reply from Bensons For Beds - Nottingham208
We're so glad our team provided excellent service and handled the mattress delivery and removal efficiently for you. We appreciate your kind words!
Team Bensons
The member of staffswhich helped us to…
The member of staff which helped us to pick the right pillow an mattress that was best for us and the delivery drives who drop mattress off an took our old one away
16 August 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear that our staff member helped you choose the perfect pillow and mattress. It's wonderful that our delivery team was efficient in dropping off your new mattress and taking away your old one.
Team Bensons
Paul and Ian were fantastic!
Paul and Ian were extremely professional and assembled the bed perfectly.
My daughter is so happy and we wanted to say a huge thank you to the company for having clear communication throughout.
10/10 for exceptional customer service!
13 August 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful review! We are so pleased to hear that our team provided professional service and assembled the bed perfectly. It's fantastic that your daughter is happy and that our communication was clear throughout. We truly appreciate your kind words about our customer service!
Team Bensons
A great experience both with purchasing…
A great experience both with purchasing and delivery. Couldn't have been better. Staff at the store and the delivery guys were excellent.
22 July 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a great experience with both your purchase and delivery. It's wonderful that our store staff and delivery team were excellent. Thank you for your kind feedback!
Team Bensons
Great Experience
Went in looking for a new bed for our new house and the sales associate/manager Declan was amazing! He showed us the new sleep technology, helped us set it up and showed us all the beds with ease. He gave us the best deal and i am so happy with what we picked out.
11 August 2026
Reply from Bensons For Beds - Nottingham208
We're so pleased to hear you had such a positive experience finding a new bed for your home! It's wonderful that our team member was able to provide amazing service, introduce you to new sleep technology, and help you find the perfect bed with ease. We're delighted you're happy with your choice!
Team Bensons
Benson beds ha be a really a good…
Benson beds ha be a really a good selection of beds to fit everyone’s needs !! Shop manager ash at Nottingham store now the products he sells inside out ! Ash was helpful and new product he was selling
8 August 2026
Reply from Bensons For Beds - Nottingham208
Hi John,
Thank you for your fantastic review! 😊 We're delighted to hear you found such a great selection of beds to suit different needs. It's especially wonderful to know that Ash at our Nottingham store was so knowledgeable, helpful, and passionate about the products. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist✨
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