From visiting the store in Mansfield to delivery to my home all went well seamlessly. Got a good deal in my new mattress so really pleased overall.
Location
Switch locationUnit 6 Portland Retail Park, NG18 1HA Mansfield, Nottinghamshire, GB
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See what reviewers are saying
Firstly Jordan was very helpful and knowledgeable about the mattresses we were after. He gave us time to browse but was available when we wanted to ask any questions. Ordering was simple too. Can't fa... See more
Company replied
Experience started in store in Mansfield where I spoke to Emma about the sort of bed I was looking for and the dimensions that would fit that space. Emma sorted me a quote and once I had decided to go... See more
Company replied
Brilliant friendly customer service. The staff are really helpful without being pushy. We were given plenty of time to make our decision and any questions we asked were answered very honestly. It’s... See more
Company replied
Company details
About Bensons For Beds - Mansfield501
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Portland Retail Park, NG18 1HA, Mansfield, Nottinghamshire, United Kingdom
- 1623428533
4.8
Excellent
768 reviews
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Poor customer service and ignorant staff
Great number of options for both bed frames and mattresses however the sales assistant we had called Steve was pushy and wouldn’t take on board what we were saying. We told him a budget of £500 -£600 for a mattress and repeatedly showed us and tried to sell us mattresses for over £1800 then telling us to go for a finance option after repeatedly being told we were paying in cash in full and did not want that option regardless. It came across as he was trying to boost his commission not trying to help us at all. Came very close to walking away without a bed due to this. I sincerely hope the quality of the bed and mattress make up for his poor service.
25 August 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your experience. We're sorry to hear about the pressure you felt regarding the finance option and budget. We'll address this internally to ensure our team focuses on customers' needs. We hope you enjoy your new bed and mattress when this arrives to you Holly.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
We appreciate your positive feedback! We're glad you found our selection of beds and staff helpful for your needs. Thank you, Megan at Customer Care
Excellent friendly staff but not pushy
Excellent friendly staff but not pushy.
Ryan dealt with our queries three days ago and so today as we liked him so much, we returned to place our order.
He is a credit to the company.
25 August 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We're so glad you found our staff friendly and helpful. It's great to hear that you had such a positive experience that you returned to place your order. We appreciate your kind words.
The salesman was helpful
The salesman was helpful, but not pushy. He provided the information and let me decide what to do.
There was a reasonable choice of stock.
25 August 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that the salesperson was helpful and provided you with the information needed to make your decision. We appreciate your feedback. Take care, Megan at Customer Care
Sarah was very knowledgeable and showed…
Sarah was very knowledgeable and showed me a few mattresses within my price range. She was very polite and informative. The showroom was clean and tidy.
20 August 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your kind words, *customer name*! We're thrilled to hear Sarah provided excellent service and helped you find the perfect mattress within your budget. Our team takes pride in maintaining a clean and organized showroom. We appreciate your business and hope you enjoy your new mattress!
Very helpful without being pushy,
Very helpful without being pushy,
Gave us all the facts and it made it easy for us to choose the right mattress
19 August 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that our team provided helpful information without pressure, making your mattress selection process easier. Thank you for your positive feedback, Megan at Customer Care.
We always purchase from Bensons
We always purchase from Bensons, good choice of products and in our local area. Very good staff to explain different quality and manufacturing of beds.
17 August 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you choosing us for your purchases and are glad to know that you value our product selection and knowledgeable staff in your area. Thanks for the feedback, Megan at Customer Care
The staff are very professional
The staff are very professional, polite and very helpful
19 August 2025
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your experience! We're glad our staff was professional, polite, and helpful. Thank you for your positive feedback, Megan at Customer Care
Would thoroughly recommend
I bought 2 pillows and a mattress protector, we have always bought a mattress previously. Steve who served us was great, very helpful and let us try different pillows until we found the right ones. All the staff were very friendly and we had a chat with them all.
13 August 2025
Reply from Bensons For Beds - Mansfield501
We're happy to hear that you found the perfect pillows with our assistance. We appreciate your kind words about the team's friendliness and helpfulness during your purchase of the pillows and mattress protector. Thank you for your positive feedback, Megan at Customer Care
Bensons delivery …
The delivery driver Wojciech & assistant Brian were an excellent team worked very well together got my old Hypnos superking bed out with ease and got all the new furniture in and upstairs they communicate very well was polite courteous and used protectors over there shoes on entering my house I would highly reccomend this service
12 August 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
We appreciate you sharing your delivery experience! It's great to hear the team worked efficiently and respectfully during your furniture delivery. We're happy they provided such excellent service. Take care,
Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
Thank you for choosing us! We're thrilled to hear that you had a great experience with us. We strive to provide top-notch service to all of our customers. See you again soon, Megan at Customer Care
Time for an informed decision
Lots of information to consider and the sales assistant gave us plenty of time to think about our purchase.
7 August 2025
Reply from Bensons For Beds - Mansfield501
Thank you for taking the time to leave us a review! We're glad our sales assistant provided you with thorough information and allowed you the time to make the best decision for your purchase. We appreciate your business, Megan at Customer Care
Was happy to say we found a bed of our…
Was happy to say we found a bed of our choice with ease , the staff serving us was informative and friendly and generally helpful.
9 August 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a seamless experience finding the perfect bed and that our staff provided excellent service. It was our pleasure to assist you, Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
Thank you for the kind words! We are thrilled to hear that you had an amazing experience with our service. We strive to provide top-notch service to all of our customers. Hope to see you again soon! Megan at Customer Care🎉
Emma was great in finding out what type…
Emma was great in finding out what type of mattresses we prefer and directing us to the right ones on store. She then left us to explore and test each mattress without any pressure.
We visited the store twice before making a final decision and both times Emma couldn't have been more helpful. Thank you x
7 August 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your kind words, we are thrilled to hear that Emma provided such excellent customer service! We pride ourselves on creating a pressure-free shopping environment so our customers can find the perfect mattress. We appreciate your business and hope you enjoy your new mattress, Megan at Customer Care
Reply from Bensons For Beds - Mansfield501
Thank you for sharing your wonderful experience, we're elated to hear that Gail provided top-notch service. She'll be thrilled to receive your kind words, Megan at Customer Care
Price of bed in the sale
23 July 2025
Reply from Bensons For Beds - Mansfield501
Thank you for your review! We are happy to hear that our bed sale caught your attention. Our team works hard to offer competitive prices and high-quality products. We hope you enjoy your new bed! Megan at Customer Care 😊
Looking for a headboard
Left to look around the store until we required assistance then came straight away and Gail was very helpful and answered all are questions
25 July 2025
Reply from Bensons For Beds - Mansfield501
Thank you so much for your positive review! Our team takes pride in providing exceptional service to our customers. We're glad to hear Gail was able to assist you and answer all your questions. We look forward to seeing you again soon, Megan at Customer Care
We visited our local store at mansfield…
We visited our local store at mansfield looking for a single mattress for our daughter. We were greeted by Gail who was very friendly and helpful and gave us time alone to try different mattresses before finally choosing the one our daughter preferred. Overall, our shopping experience was excellent, we had a laugh and came away with a happy teenage daughter, so all good!
14 July 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our team member, Gail, provided excellent service and helped you find the perfect mattress for your daughter. We love making our customers happy and it sounds like we succeeded. See you again soon! Megan at Customer Care😊
Delivery was not what said
Was disappointed when brought a item told a date for delivery and that didn't happen. At to wait a week later for delivery
10 July 2025
Unprompted review
Reply from Bensons For Beds - Mansfield501
Thank you for taking the time to share your feedback with us. We apologize that the delivery did not meet your expectations and want to make this right. Our team is committed to providing a positive customer experience and we appreciate your patience as we work to improve our delivery process. Thank you for your support, Megan at Customer Care
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