We bought a bed frame from the Manchester branch yesterday. Shomila was lovely, friendly, and very helpful, guiding us through everything. Excellent customer service — highly recommended!
Company replied
Location
Switch locationUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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See what reviewers are saying
Very positive experience! I honestly cannot fault the customer service team. They have gone above and beyond to help me, and their support has been exceptional so far. After such an awful experience... See more
Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... See more
Company replied
I placed an order in September for a Slumberland double 2+2 bed base, mattress and headboard. The next day I had doubts about whether I had chosen the right mattress, so I contacted customer service... See more
Company replied
Company details
About Bensons For Beds - Manchester White City596
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, United Kingdom
- 1618770581
4.7
Excellent
637 reviews
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Very helpful assistant
Very helpful assistant.
Good range of furniture.
Found just what we wanted.
1 November 2026
Unprompted review
Do not make final bed payment when delivery has not been confirmed
I ordered a bed at the Manchester store the staff member was extremely helpful
prior to delivery they requested my final balance which I paid to be informed within a week my order was delayed by a min 14 days - they offered me a blow up bed for my 73 year old husband to sleep on ! I refused & asked for my money back please - this was in September 2026 to date 1.11.26 they have still not returned my payment of over 5000 pounds - through no fault of my own I should not be waiting this long for my money to be returned to me when it is not my fault .
1 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I loved my new bed and wardrobe
I loved my new bed and wardrobe
Very high quality and the assembly service was excellent experience
On time
25 October 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We're thrilled to hear you loved your new bed and wardrobe. It's great to know that our assembly service met your expectations. We appreciate your support and look forward to serving you again!
We bought a bed frame from the…
We bought a bed frame from the Manchester branch yesterday. Shomila was lovely, friendly, and very helpful, guiding us through everything. Excellent customer service — highly recommended!
25 October 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We're thrilled to hear that Shomila provided you with excellent service. Your recommendation means a lot to us. We hope you enjoy your new bed frame and look forward to welcoming you back soon!
Exceptional Customer Service and a Very Positive Experience
Very positive experience! I honestly cannot fault the customer service team. They have gone above and beyond to help me, and their support has been exceptional so far. After such an awful experience with Wayfair, it is a huge relief to have finally found replacement wardrobes with a company that not only offers what I was looking for, but also provides such outstanding customer service. It has already restored my faith, and I’m really looking forward to receiving my new wardrobes!
24 October 2026
Unprompted review
since we got the matress the pain in my…
since we got the matress the pain in my back has moved from one spot to right across my back but i am sleeping well on it not sure why its affecting my back delivery staff were excellent
23 October 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for sharing your feedback. We appreciate your kind words about our delivery team, but we are concerned to hear about your increased back discomfort. We want to help you find the right comfort level, so we will have our support team reach out to discuss your mattress setup and explore ways to improve your physical support.
Team Bensons
Marcus was amazing
Marcus was amazing, knowledgeable, not pushy and understanding. We came back in the next day with a better idea of budget and settled on a great mattress that works for us. Wouldn’t have got the sell if it wasn’t for him!
21 October 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience and felt well-supported without any pressure. It is fantastic that you were able to find the perfect mattress that fits your budget. We truly appreciate your feedback and hope you enjoy many comfortable nights of sleep!
Team Bensons
Good customer service and quality product
I placed an order in September for a Slumberland double 2+2 bed base, mattress and headboard. The next day I had doubts about whether I had chosen the right mattress, so I contacted customer service and was put through to the Manchester store. The representative was extremely knowledgeable and connected with me via a video call and took the time to show me the different mattress options in store via a video call. He recommended a slightly upgraded version that better suited our needs and was very pleasant, patient and helpful throughout, making it easy for us to make an informed choice.
Our order was delivered today by two friendly drivers. Everything arrived well packed, and they installed the bed and removed all the packaging. They were respectful of our property and very professional. We are delighted with the quality and appearance of our new bed and hope it will last for many years.
20 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We're thrilled to hear that our team provided you with such great service and helped you find the perfect mattress. It's fantastic to know that your delivery went smoothly and that you're delighted with your new bed. We appreciate your support and hope you enjoy it for years to come!
Great experience in store
Great experience in store. Staff member Max was very helpful and answered all my questions.
28 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience and that Max was able to assist you. Our team is dedicated to providing excellent service, and your kind words motivate us to keep it up. We look forward to seeing you again soon!
We h had very good experince.Arveen was…
We h had very good experince.Arveen was very profisional and kind.
5 October 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience and that Arveen made a positive impression. We appreciate your support and look forward to serving you again soon!
Tony was very helpful and informative…
Tony was very helpful and informative on the bed I wanted to purchase
10 October 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind words! We're thrilled to hear that Tony provided you with helpful and informative service. Our team is dedicated to ensuring you find the perfect bed. We appreciate your support and look forward to serving you again!
Tony our rep knew everything
Tony our rep knew everything, explained all options and provided us with a great service that made the purchase very easy.
8 October 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful feedback! We're thrilled to hear that Tony provided you with excellent service and made your purchase easy. Our team is dedicated to ensuring a great experience for our customers. We appreciate your support and look forward to serving you again!
3 weeks of delays communicated a day…
3 weeks of delays communicated a day before on 2 occasions. First was a supplier issue that they would have surely known less than 24 hours before. The second was customer service incompetence where instead of providing compensation they instead removed money that I had paid, making it look like the bill was not paid up. This caused a further weeks delay
6 October 2026
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Hello Joe,
We are deeply sorry to hear about the repeated delivery delays and late notices you experienced. It is very concerning to learn about the issues regarding your payment records and the frustration this caused. This is certainly not the level of service we aim to provide, and we appreciate you bringing these matters to our attention so we can pass your feedback on to the relevant teams to address,
Megan | Customer Care Specialist
Great service in store and delivery
27 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience both in-store and with delivery. Our team works hard to provide excellent service, and your support means a lot to us. We look forward to serving you again soon!
Excellent Service.
26 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service. Our team works hard to provide the best for our customers, and your feedback motivates us to keep going. We look forward to serving you again soon!
Delivery team
Our delivery team of Haris Ahmed and James Hughes were extremely polite, professional and efficient and respectful. Excellent team very impressed.
10 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for the wonderful review! We are so glad that our delivery team, Haris Ahmed and James Hughes, left a positive impression on you. We take pride in our team's professionalism and we are always striving to provide the best service possible. Thank you for choosing our business.
Our sales assistant was amazing think…
Our sales assistant was amazing think she was called Sharlia
14 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind words! We're thrilled to hear that Shamila provided you with amazing service. We appreciate your support and look forward to welcoming you back soon!
Made to feel very welcome
Made to feel very welcome. Staff were excellent, very helpful and explained everything in great detail.
Very pleased with the service we received.
17 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our staff. We strive to provide excellent service and we're glad we could meet your expectations. We look forward to serving you again in the future!
Reply from Bensons For Beds - Manchester White City596
Thank you for the positive feedback! We are thrilled to hear that our communication, service, and delivery met your expectations. We strive to provide the best experience for our customers. Thank you for choosing us!
Purchase of Kingsize Mattress
I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress.
I spoke to a lovely guy by the name of Marcus.
Thank you so much for your Excellent customer service Marcus. You were very informative, showed me the mattress I was looking to purchase. You were fantastic, friendly, polite and patient with me. You explained how the mattress was made up. Excellent price. I was very happy with the knowledge and decided to make my purchase over the phone. Marcus arranged delivery. My mattress is arriving on the 25th September. Thank you so much Marcus. Brilliant customer service given throughout!
9 September 2026
Reply from Bensons For Beds - Manchester White City596
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Marcus. He truly embodies our commitment to excellent customer service. We're excited for your mattress delivery on the 25th and appreciate your support. Enjoy your new mattress!
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