Customer service was excellent and salesman Ian was knowledgeable and patient. He gave us plenty of time to make a decision and was supportive throughout the whole process. You should be proud to ha... See more
Location
Switch locationUnit 7 Parc Pemberton Retail Park, SA14 9UZ Llanelli, Carmarthenshire, GB
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The gentleman made sure that it was the right mattress for my recliner bed. Luckily I was still on the computer from when I purchased 10 yrs ago.
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questi... See more
Company replied
I am very pleased with the experience of choosing a new bed at Bensons for Beds. The staff were knowledgeable and friendly , helping us make the right choice. Their communication post sales was excell... See more
Company replied
Company details
About Bensons For Beds - Llanelli374
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Carmarthenshire, United Kingdom
- 1554778340
4.8
Excellent
232 reviews
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Welcoming and helpful Manager
Welcoming and helpful Manager. Took his time throughout our purchasing process. Made us feel comfortable and not rushed. Explained everything to us in detail. Highly recommend Bensons.
6 October 2025
Reply from Bensons For Beds - Llanelli374
Hi Hayley, thank you for sharing your great experience with us, we are so glad you are happy with your new purchase.
Great staff
Staff were knowledgeable and polite. Little granddaughter lost a precious cuddly bear in store but thankfully this was found with the help of staff.
7 October 2025
Reply from Bensons For Beds - Llanelli374
Thank you for your lovely feedback! We're glad our team could help find your granddaughter’s cuddly bear — we know how special those little things are.
It’s great to hear our staff were knowledgeable and polite too. We hope to welcome you all back soon!
Best regards,
Megan at Customer Care
Great service
Great service
I was dealt with personally by the manager of the store. Very happy
3 October 2025
Reply from Bensons For Beds - Llanelli374
We're happy to hear that you received great service! We appreciate your positive feedback and are glad you were dealt with personally.
Take care,
Megan at Customer Care
The service i had was exceptional
The service i had was exceptional, they helped me to get my order in a time that suits, they personally friendly and welcoming.
10 September 2025
Reply from Bensons For Beds - Llanelli374
Thank you for your kind words! We are so happy to hear that our team was able to assist you and provide exceptional service. We truly value your support and look forward to serving you in the future.
Helpful and very friendly staff helped…
Helpful and very friendly staff helped us to decide what type of bed we wanted .We said what type of mattress we wanted and he came up with some ideas for us to think about
30 July 2025
Reply from Bensons For Beds - Llanelli374
We appreciate your feedback! We're happy to hear that our friendly staff were helpful in guiding you to decide on the perfect bed and mattress options.
Take care,
Megan at Customer Care
New bed
Salesman was great with my partner and me talked us through all different kinds of beds and had great banter with us
30 August 2025
Reply from Bensons For Beds - Llanelli374
We're glad you enjoyed your experience! It's great to hear the salesperson provided helpful information and a fun atmosphere while assisting you and your partner. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Llanelli374
We appreciate your feedback and are so glad you found our sales assistant excellent, informative, and not pushy.
Take care,
Megan at Customer Care
The assistant was very helpful and knew…
The assistant was very helpful and knew all the products in great detail. Also some very good advice and no pressure. Enjoyed the experience.
28 August 2025
Reply from Bensons For Beds - Llanelli374
Hi Custhelen Thomasomer, Thanks for taking the time to let us know about your experience, we are so glad you are happy. Thank you for the amazing review, Llanelli Store
The staff(Ian) was very helpful and…
The staff(Ian) was very helpful and patient. It was really wonderful to be served by such a great guy.
28 August 2025
Reply from Bensons For Beds - Llanelli374
We appreciate you taking the time to share your experience. We're so happy to hear that our staff was helpful and patient. It's wonderful to know you were well-served.
Take care, Megan at Customer care
Very easy purchase with great help and…
Very easy purchase with great help and care from Ian. Many options were shown to us and we received good advice and were impressed by Ian's on knowledge on the subject.
12 August 2025
Reply from Bensons For Beds - Llanelli374
Thank you for your kind words! We take pride in providing excellent customer service and knowledgeable assistance. We're thrilled to hear that Ian went above and beyond to make your purchase experience easy and enjoyable. Thank you for choosing us, Megan at Customer Care!
Good range of products
Store is well set out with a good range. Everything is clearly marked with bed information and price. We felt free to look around without any pressure from staff but they were on hand to answer questions and to provide advice. We found the advice particularly helpful once we had narrowed down our selection. We found Cameron particularly helpful in this respect with his friendly and no pressure approach. He managed to put together a good value for money package for us and provided detailed product advice about our options.
4 August 2025
Unprompted review
Reply from Bensons For Beds - Llanelli374
Hi Les Sigrist, we are so pleased you are happy with your product and the experience you have received. Thank you for the amazing review, Llanelli Store
Flawless experience. Thank you
Ian couldn’t have been more helpful! We were encouraged to try all the mattress options from all price ranges and there was no hint of hurrying us along or pushing certain options on us. It was all about what was best for us. Thank you. I will definitely recommend Bensons to others!
1 August 2025
Reply from Bensons For Beds - Llanelli374
Thank you for such wonderful feedback! Our team is dedicated to providing top-notch service and ensuring our customers find the perfect mattress. We appreciate your recommendation and look forward to helping others find their ideal sleep solution. Sweet dreams!
Reply from Bensons For Beds - Llanelli374
Thank you for your kind words! We take pride in providing knowledgeable service and creating excellent customer experiences. It was a pleasure to serve you, Megan at Customer Care
Just a nice bloke who I hitted it of with straight away. The type of salesperson, well actually not trying to sell just good advice, so I ended up buying the bed.Top bloke and a sense of humour.
Just a nice bloke who I was a no pressure salesman.
6 July 2025
Reply from Bensons For Beds - Llanelli374
Hi David Williams, we are so pleased you are happy with your product and the experience you have received. Thank you for the amazing review, Llanelli Store
Excellent professional service
25 July 2025
Reply from Bensons For Beds - Llanelli374
We are thrilled to hear that you received excellent professional service! It's our goal to always provide top-notch service to our valued customers. Thank you for choosing us, Megan at Customer Care
Amazing service
From going into my local store to the delivery of my Tempur mattress, I can not praise the staff of Bensons for Beds.
I was kept updated the whole time and delivery was quick and the delivery men were very efficient.
5 June 2025
Unprompted review
Reply from Bensons For Beds - Llanelli374
We're happy to hear that you had such a positive experience, from your local store visit to the efficient delivery of your new Tempur mattress. We appreciate your kind words regarding our team's service and updates. Sleep well Gill, Megan at Customer Care
I visited the llanelli and John was…
I visited the Llanelli store and John was absolutely fantastic, the service and expertise provided by him was outstanding. Five stars.
9 May 2025
Unprompted review
Reply from Bensons For Beds - Llanelli374
Thank you for your kind words! We are so glad to hear that you had a fantastic experience at our Llanelli store with John. We truly value our knowledgeable and dedicated team members who provide outstanding service to our customers. It means the world to us that you have given us five stars. Thank you for choosing our store!
Nice friendly staff
The gentleman that served us in the Llanelli store was very professional and lovely. Apologised for the delay in the bed being delivered but that was out of his control. Would recommend this store to friends and family.
28 April 2025
Reply from Bensons For Beds - Llanelli374
Hi Michelle Roberts, we are so pleased you are happy with your product and the experience you have received. Thank you for the amazing review, Llanelli Store
Reply from Bensons For Beds - Llanelli374
Hi Steve Hopkins, Thanks for taking the time to let us know about your experience, we are so glad you are happy. We are always more than happy to assist you if anything else comes up. Take care!
Love your products and also the…
Love your products and also the exceptional service by sales staff.
21 April 2025
Reply from Bensons For Beds - Llanelli374
Thank you so much Camilla Lynch , for letting us know about your great experience, we love hearing good news.
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