Very friendly and knowledgeable staff that allow you to wander around the shop trying as many beds as you like at your own leisure. All they do is ask you very quickly if you need any help or any furt... See more
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Paul was terrific in advising and guiding us through the great selection of beds. He was professional, helpful and great fun. The selection of beds was fantastic, and we had some great offers included... See more
Company replied
The showroom had a good section of beds. The sales person was knowledgeable and gave us good advice without feeling pressurised to buy. The delivery was on time and the men put the bed together fo... See more
Company replied
From the moment we entered shop the salesman (Dev)asked if we needed any help.myself and my daughter where only into have a look at ottoman beds and salesman was really helpful showing us all the diff... See more
Company replied
Company details
About Bensons For Beds - Kilmarnock655
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
7 Armour Street, KA1 3HT, Kilmarnock, Ayrshire, United Kingdom
- 1563524958
4.8
Excellent
247 reviews
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Really enjoyed the atmosphere of the…
Really enjoyed the atmosphere of the showroom the staff were helpful and friendly
11 March 2025
Reply from Bensons For Beds - Kilmarnock655
We appreciate you taking the time to share your experience. We are so glad you enjoyed the showroom atmosphere and found our team helpful and friendly. Take care, Megan at Customer Care
Fay was extremely helpful and friendly.
Fay was extremely helpful and friendly.
31 January 2025
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're glad to hear that you found our team member helpful and friendly. We appreciate your positive feedback, Megan at Customer Care
A friendly staff member who introduced…
A friendly staff member who introduced herself as Isobel approached us on entering Bensons for beds to welcome us in the Kilmarnock store. She gave us information on the bedroom furniture that my wife and I were looking at, before leaving us to browse. The store was well stocked with plenty of choice and options available, with a 20% discount on offers to purchase over a certain amount, there was also interest free credit available. We eventually settled on a new mattress, Isobel talked us through our purchase, including offering a deal which we accepted. Overall it was a good experience, Isobel knew her products well and answered all question we asked. We are very happy customers.
29 January 2025
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you had a good experience in our store. It's great to know that our team member was helpful and informative while you were choosing your new mattress. We appreciate your positive feedback, Megan at Customer Care
Prompt friendly customer service
23 December 2024
Reply from Bensons For Beds - Kilmarnock655
We are so glad our customer service was prompt and friendly for you! We appreciate you taking the time to share your positive experience with us.
Take care,
Megan at Customer Care
When I walked into the store I wasn’t…
When I walked into the store I wasn’t pounced on right away. I was allowed to wander round the store myself. Kristine knew what she was talking about and soon found out what I was looking for
23 January 2025
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you appreciated the shopping environment and the assistance you received. Thank you for sharing your positive experience with us, Megan at Customer Care
Excellent staff who are more than happy…
Excellent staff who are more than happy to help you choose which bed is best for your needs and get you the best deal they can.
14 January 2025
Reply from Bensons For Beds - Kilmarnock655
We appreciate you sharing your positive experience! We're so happy to hear that our staff were helpful in assisting you to find the perfect bed for your needs.
Take care,
Megan at Customer Care
The friendly atmosphere
The friendly atmosphere, the knowledge of the saleswoman. Genuine interest in what we were looking for.
Efficient ordering, with delivery date available before transaction completed. Reassurance that old mattress would be removed.
In all a pleasant experience.
14 January 2025
Reply from Bensons For Beds - Kilmarnock655
We're delighted to hear about the friendly atmosphere and the saleswoman's knowledge. It's great to know you felt a genuine interest in your needs and that you found the ordering process efficient. Thank you for sharing your pleasant experience, Megan at Customer Care
Good advice given
Good advice given. No pushy sales technique . Plenty of time offered to consider choice.
10 January 2025
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you felt well-supported during your decision-making process. Thank you for sharing your positive experience with us, Megan at Customer Care
Lovely experience
Lovely experience. Thanks for giving us a good experience and best deal on the mattress and bedframe
9 January 2025
Reply from Bensons For Beds - Kilmarnock655
We're happy you had a lovely experience and appreciate you mentioning the great deal we offered on the mattress and bedframe. Thanks for your feedback, Megan at Customer Care
Darran
Our assistant Daran in the store was professional and full of expertise knowledge on what we were looking for, without being overbearing, giving us plenty of time to think of our purchase. First class service
29 December 2024
Reply from Bensons For Beds - Kilmarnock655
We appreciate your feedback! We're happy to hear that our assistant provided professional service and expertise without being overbearing, and that you had ample time to consider your purchase.
Take care,
Megan at Customer Care
Had a really positive experience…
Had a really positive experience purchasing a bed frame and mattress. Darren was really helpful and attentive. I was really impressed.
31 December 2024
☆☆☆☆☆ BENSONS ☆☆☆☆☆
Everything went smooth from start to finish great experiance from store to the delivery team. Great service ,
30 November 2024
Like to see what I'm buying
Like to see what I'm buying, so went in store opposed to online. Well laid out store with helpful staff and got exactly what I wanted. Delivery was spot on too
24 November 2024
Store assistant was very friendly and…
Store assistant was very friendly and helpful and guided us to purchase what we wanted
18 November 2024
Experienced staff very friendly and…
Experienced staff very friendly and knowledgeable
17 November 2024
Isobel the sales assistant is an asset to Bensons
Isobel the sales assistant was very friendly and knowledgable of the products she was selling. She made me feel comfortable and at ease. She provided a great enviroment. I didn t feel any pressure to buy and it was a positive experience purchasing my mattress. Thank you
29 October 2024
Unprompted review
Very professional service
Very professional service. Everything done in a no pressure, helpful, and easy to understand wa. Would definitely recommend
31 October 2024
Great customer service
Staff member listened to what I was looking for and directed me to the right area and helped talk me through the available options
27 October 2024
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