Tom our sales rep went above and beyond to get us what we needed and listened to us and helped us choose the right bed and mattress he was so good
Company replied
Location
Switch locationUnit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY Kidderminster, Worcester, GB
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See what reviewers are saying
From my purchase of an adjustable bed ,from your Kidderminster branch ..to my delivery ,which was 2 weeks earlier than anticipated…I can not fault the shop or delivery service..I hasten to add I have... See more
Company replied
We got a great deal purchasing a showroom mattress that was exactly what we were looking for. Well wrapped for collection. The staff were supposed to help me load the mattress (it was collection on... See more
Nathan helped us in store through more decisions than I imagined buying a bed entailed which was invaluable. Not only did we arrive at something that we liked and met our needs but will also fit throu... See more
Company replied
Company details
About Bensons For Beds - Kidderminster373
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit G1 Crossley Retail Park, Carpet Traders Way, DY11 6DY, Kidderminster, Worcester, United Kingdom
- 1562747833
4.9
Excellent
281 reviews
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Kidderminster great service
Excellent customer service from Thomas at Kidderminster store
23 November 2025
Reply from Bensons For Beds - Kidderminster373
Thank you so much for your great review, Ian! You deserve nothing less than great customer service! I will pass this back to the store so that Thomas can be given the credit he deserves. - Team Bensons
Reply from Bensons For Beds - Kidderminster373
We're glad you found our information helpful! Thanks for your feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
Helpful staff member Nathan…
Helpful staff member Nathan (kidderminster store), talked through numerous furniture options for us. Helpful info helping us come to decision
14 November 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that our team member was helpful in guiding you through our furniture options. We appreciate you sharing your positive experience and thank you for your feedback.
Thanks for choosing us – we hope to see you again in the future,
Megan at Customer Care
Helpful salesperson gave an informative…
Helpful salesperson gave an informative demonstration of key features and positively influenced our buying decision for a new bed & mattress.
12 November 2025
Reply from Bensons For Beds - Kidderminster373
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Superb
From ordering to delivery, everything went perfectly. There were updates on delivery, which were reassuring and the people who delivered it were polite, helpful and friendly and the sofa bed is great. We have added a mattress topper and had a wonderful night's sleep too. I wouldn't hesitate to recommend Bensons.
23 July 2025
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that everything went perfectly from ordering to delivery. It's great to know the updates were reassuring and the delivery team were polite, helpful and friendly. We appreciate your recommendation,
Megan at Customer Care
Reply from Bensons For Beds - Kidderminster373
We appreciate you noting our polite staff and their knowledge. We're so glad you found your experience pleasant and informative!
See you again in the future —we’ll have the kettle on!
Megan at Customer Care😁
Excellent service both in store and…
Excellent service both in store and from the delivery personnel
9 October 2025
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that you received excellent service both in our store and from our delivery personnel. Thank you for your feedback! – Lauryn at Customer Care 💜
Very helpful staff in store
Very helpful staff in store. Easy to understand finance options.
Efficient and courteous delivery men .
13 October 2025
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Stressful bed purchase
Nathan (hope I have name right) in Kidderminster was friendly and helpful. I told him what I wanted, he showed be some beds which fitted requirements, I chose one which was not the most expensive. No hard sell to get me to change my mind. Paperwork all done quickly with sensible explanation where needed.
Only annoyance was awful background music!
7 October 2025
Reply from Bensons For Beds - Kidderminster373
We appreciate you taking the time to share your experience Richard. We're happy to hear that our colleague was helpful and that you were satisfied with the service provided. We'll address the background music to improve the store environment. Thank you again for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that you found the assistance you needed. Thank you for your positive feedback; we appreciate it very much.
Thank you,
Lauryn at Customer Care.
Excellent delivery team of John and…
Excellent delivery team of John and Triston they were great guys and just so helpful! Can’t thank then enough
19 September 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
We appreciate your positive feedback! We're so happy to hear that our delivery team was helpful and provided excellent service for you.
Thank you,
Lauryn at Customer Care.
Very dissappointed in the service…
Very dissappointed in the service provided, after spending £3456 on a new bed the customer service recieved has been shocking - I havent even received it yet either. Will be cancelling my order today As it seems extremely difficult to get a resolution, even after the issue has been caused by one of their own team members.
19 September 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
We're sorry to hear about the poor service you've experienced and the issues with your bed order. We have since looked into this issue and contacted you to discuss a resolution further.
Thank you for your feedback,
Megan at Customer care
Great experience with very friendly…
Great experience with very friendly staff, couldn’t do enough for us and got us a really good deal, very happy with our purchases too
11 September 2025
Reply from Bensons For Beds - Kidderminster373
Thank you for your kind words! We are delighted to hear that our staff provided you with excellent service and helped you find great deals. We are happy to have you as a satisfied customer. See you again soon!
Thomas at Kidderminster was brilliant
Thomas at Kidderminster was brilliant! helped us with every question and got us what we wanted
1 September 2025
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that your experience in Kidderminster was so positive. We appreciate you letting us know that our team member met your needs and answered all your questions.
Take care, Megan at Customer Care
Top marks
The guys that delivered the bed were lovely. We have quite a tight staircase and they manoeuvred the bed and mattress up really well, they also removed their shoes which was an extra lovely polite touch! Top marks!
6 August 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
Thank you for your kind words! We are glad to hear that our delivery team went above and beyond to ensure a smooth delivery. We strive to provide excellent service and appreciate your feedback. Have a great day, Megan at Customer Care
Nathan at Bensons for Beds
Nathan introduced himself, asked if we were ok and he would be happy to answer any queries we had, after trying the majority of the beds we asked Nathan a few questions, Nathan gave us some good advice, still not pushing for a sale, we decided on what we liked, brought and bed is arriving in 5 days
22 July 2025
Reply from Bensons For Beds - Kidderminster373
Thank you for your kind words and for choosing our business, [Business Name]! We pride ourselves on providing exceptional customer service and guidance to help our customers find the perfect product for their needs. We can't wait for you to enjoy your new bed, Megan at Customer Care
They provided advice as required
They provided advice as required. Not pushy. Polite. Friendly.
1 July 2025
Reply from Bensons For Beds - Kidderminster373
Thank you for taking the time to write such a lovely review! We are thrilled to hear that our team was helpful and provided excellent service without being pushy. We always strive to be polite and friendly to our valued customers. Thank you for choosing us, Megan at Customer Care
Tom is an asset to the shop!
My partner and I entered the store knowing the size and firmness of the mattress we needed, and had an ideal budget. We were served by Tom, who couldn't have been more helpful, directing us to a variety of different mattresses to try and explaining the features and price points of each one. Although it can feel a little strange lying on a mattress in front of a stranger, he was very courteous and looked away each time. Tom also has a great sense of humour and we exchanged amusing anecdotes along the way! When we decided on the mattress we liked, the payment, delivery and care processes were thoroughly explained. My partner and I left feeling very satisfied and are looking forward to our new mattress being delivered.
23 June 2025
Unprompted review
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that you and your partner had such a positive experience in our store. We appreciate your comments regarding the assistance you received in selecting the perfect mattress. It's great to know the payment, delivery, and care processes were thoroughly explained. We appreciate your feedback! Take care, Megan at Customer Care
Reply from Bensons For Beds - Kidderminster373
We appreciate your feedback Bridget! We are happy to hear that you found our service professional, knowledgeable, and informative without any pressure.
Take care, Megan at Customer Care
Highly recommend Bensons and especially their delivery team.
Salesman was very helpful and a quick sale.
Regular updates on delivery and reminder of delivery date. Tracking available showing location of lorry and number of your drop off out of total number of drops. Plus estimated time.
Updated constantly due to traffic. Then phone call 30 mins away. Brilliant. Highly recommend. Carl driver and Tom drivers assistant were amazing too friendly nothing too much trouble. Big smiles and friendly. Amazing people highly recommend them too.
19 June 2025
Reply from Bensons For Beds - Kidderminster373
We're happy to hear that the sale and delivery updates were helpful. It's great to know the team's friendliness and service made your experience amazing. We appreciate your recommendation, Megan at Customer Care
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