The lady who served us provided excellent service. We arrived late in the afternoon, but she stayed behind and allowed us to make the choice of bed with no pressure, allowing plenty of time to come to... See more
Company replied
Location
Switch locationUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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Ruby, a very knowledgeable and helpful young woman. She answered all our questions professionally and helped us make our final decision. A definite asset to your sales team. Good choice of beds to ch... See more
Company replied
There are a lot of mattresses out there! Choosing one that suited both of us was important and at a price we considered affordable. The sales lady was helpful and pleasant without being pushy - we d... See more
We visited the Keighley store twice and Hadiqa was extremely helpful on both occasions. She demonstrated the different mattress options by using the SleepPro machine and showing us the various mattr... See more
Company replied
Company details
About Bensons For Beds - Keighley233
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, United Kingdom
- 1535663079
4.8
Excellent
280 reviews
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Kept up to date from start to finish
Kept up to date from start to finish, customer service in store was excellent, delivery was in time frame and the delivery guys were very helpful and friendly..
23 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Left to browse at our leisure and…
Left to browse at our leisure and available for assistance
21 October 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for sharing your positive experience. We are delighted to hear that you enjoyed a relaxed shopping environment and felt supported without any pressure. Your feedback is greatly appreciated.
Team Bensons
Reply from Bensons For Beds - Keighley233
Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff. We strive to provide excellent service and appreciate your feedback. We look forward to serving you again soon!
Brilliant bed shop
Brilliant bed shop
Ruby was so helpful and knowledgeable. Great bed buying experience!!!
6 October 2026
Reply from Bensons For Beds - Keighley233
Thank you for your wonderful review! We're thrilled to hear that Ruby provided you with such great service. We strive to make bed buying a fantastic experience for all our customers. We appreciate your support and hope you enjoy your new bed!
Excellent customer service
The lady who served us provided excellent service. We arrived late in the afternoon, but she stayed behind and allowed us to make the choice of bed with no pressure, allowing plenty of time to come to a decision on the most comfortable option and providing really helpful advice.
5 September 2026
Reply from Bensons For Beds - Keighley233
Thank you for your wonderful feedback! We're thrilled to hear that our team member provided you with excellent service and support. We always strive to ensure our customers find the perfect fit. We appreciate your visit and hope you enjoy your new bed!
Great customer service
27 September 2026
Reply from Bensons For Beds - Keighley233
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. Our team works hard to ensure every customer feels valued. We look forward to serving you again soon!
Bought an item but not delivered
We went in store to buy a mattress. The in-store service was excellent. The assistant (who usually works in the Doncaster store) was amazing and helped us choose the right mattress for us.
Delivery was arranged for Friday 18th Sept between 7am and 9am. After 9am we received a call saying it would not be delivered but would instead arrive on Saturday between 7am and 9am. After 9am we had heard nothing so contacted the store. They don't do deliveries on Saturdays so we had been misled. No mattress has arrived and the store staff have no way of contacting delivery drivers. Customers services and delivery services only open Mondays - Fridays. This is really poor. We will look to cancel our order and buy the mattress elsewhere.
19 September 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your delivery and understand how frustrating this situation must have been.
To allow us to investigate this further, please respond to our request for your order details. Once we have these details, we'll be happy to review the matter with the relevant teams.
We apologise again for the inconvenience caused and look forward to hearing from you,
Megan | Customer Care Specialist
Very helpful staff in store
Very helpful staff in store. Delivery in time in date promised. Delivery guys were friendly and efficient.
13 September 2026
Reply from Bensons For Beds - Keighley233
Thank you for your kind words! We're thrilled to hear that our staff and delivery team made your experience enjoyable. We strive to provide excellent service, and your feedback motivates us to keep up the good work. We look forward to serving you again!
Very helpful & knowledgable young…
Very helpful & knowledgable young ladies. It was a second hand experience for me as my daughter dealt with the purchase.
13 September 2026
Reply from Bensons For Beds - Keighley233
We're so pleased to hear that our team members were helpful and knowledgeable, even though your daughter handled the purchase. We appreciate you sharing your positive experience with us.
Team Bensons
Very relaxed with no pressure to buy…
Very relaxed with no pressure to buy and able to walk round freely. Staff gave us helpful advice when we enquired and this enabled us to make a purchase of our choosing.
6 September 2026
Reply from Bensons For Beds - Keighley233
We're so pleased to hear you had such a positive experience! It's wonderful that you felt no pressure and had the freedom to browse. We're also delighted that our team was able to provide helpful advice, assisting you in making the perfect choice.
Team Bensons
Everything ran smoothly
5 September 2026
Reply from Bensons For Beds - Keighley233
Hi Malcolm,
Thank you for your review! 😊 We're delighted to hear everything ran smoothly from start to finish. Providing a seamless experience is exactly what we aim for, so it's wonderful to know we delivered. We appreciate your support and hope you enjoy your purchase,
Megan | Customer Care Specialist
Great sale prices
Great sale prices, easy order process. Mailika in your Keighley Branch was very very helpful explained everything so well.
30 August 2026
Reply from Bensons For Beds - Keighley233
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our sale prices and found the ordering process easy. We'll be sure to pass on your kind words to Mailika for her excellent service. We look forward to serving you again soon!
Friendly and helpful staff in store
Friendly and helpful staff in store. Delivery team were professional and careful in the house. Mattress is very comfortable.
3 August 2026
Reply from Bensons For Beds - Keighley233
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your experience enjoyable and that our delivery team provided professional service. It's fantastic to know you're loving your new mattress. We appreciate your support and hope to see you again soon!
Friendly, efficient service.
I needed a sofa bed. Everything that IKEA had was too big for my second bedroom. My partner suggested Bensons so we looked at their website. They had exactly what I needed.
We visited the Keighley store and were met by Ruby who was very friendly, helpful and efficient. In no time at all I had ordered a sofa bed and arranged delivery. I’d happily go to Bensons first next time.
25 August 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
Hey Tony,
Thank you for your wonderful feedback. We're delighted that you found the perfect sofa bed with us and that it was just the right fit for your second bedroom. It's great to hear that Ruby at our Keighley store provided such friendly, helpful, and efficient service, making the whole process smooth and straightforward. We truly appreciate your recommendation and look forward to welcoming you back in the future,
Megan | Customer Care Specialist
Really nice and helpful assistant in…
Really nice and helpful assistant in store
Great price too
20 August 2026
Reply from Bensons For Beds - Keighley233
Hello Ken,
Thank you for your lovely feedback! 😊 We're delighted to hear that our in-store assistant was so nice and helpful, and that you found a great price too. Providing friendly service and excellent value is what we strive for, so it's wonderful to know you had such a positive experience.
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
Ruby at the Keighley store was really…
Ruby at the Keighley store was really lovely and helpful! Was quick and easy and I can’t wait for my mattress.
19 August 2026
Unprompted review
Reply from Bensons For Beds - Keighley233
We're so pleased to hear that your experience was quick and easy, and that our team member was lovely and helpful! We hope you love your new mattress.
Team Bensons
I believe I met a lovely lady called…
I believe I met a lovely lady called Ruby in store. I had already seen the bed frame online. She was very helpful, answered all my questions and also gave me a delayed delivery slot, as the bedroom isn't finished.
14 August 2026
Reply from Bensons For Beds - Keighley233
Hey Samera,
Thank you for your wonderful review! 😊 We're delighted to hear that Ruby provided such helpful service during your store visit. It's great to know she answered all your questions and was able to arrange a delayed delivery to fit in with your bedroom renovation plans.
Providing flexible, customer-focused service is what we strive for, and we're so pleased Ruby helped make the process easy and stress-free. We'll be sure to pass on your kind words to her. Thank you for choosing Bensons for Beds, and we hope you love your new bed frame when it's all set up,
Megan | Customer Care Specialist⭐
shocking service paid a big deposit…
shocking service paid a big deposit made to wait several months then called and cancelled my order and no refund
4 August 2026
Reply from Bensons For Beds - Keighley233
We are sorry to hear that you are unhappy with your experience and appreciate the frustration this situation has caused. Your order was cancelled in accordance with our cancellation policy and we are sorry for the inconveneinces caused by this.
Thank you for your feedback,
Bensons for Beds
They was so much to choose from but the…
They was so much to choose from but the store manager was so helpful and helped me choose the wright purchase.
30 July 2026
Reply from Bensons For Beds - Keighley233
We're delighted to hear that our store manager was so helpful in guiding you through our wide selection and assisting you in making the perfect purchase. Thank you for sharing your positive experience!
Team Bensons
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