Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled ou... See more
Company replied
Location
Switch locationUnit 2 Telford Retail Park, Telford Street, IV3 5LU Inverness, Inverness-shire, GB
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Many thanks to the Inverness branch for assisting us in buying a bed frame and mattress online before arriving in Scotland from abroad. The bed arrived exactly on time and was carried to the bedroom.... See more
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Inverness branch - One word - Ruaridh. Very informative and no hard sell. Couldn't have done more for us. Nothing was too much trouble.
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The staff in store were very friendly and helpful. The delivery service was ahead of schedule with the lads informing us of this the day before. They delivered our mattress into the bedroom, unpacked... See more
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Company details
About Bensons For Beds - Inverness744
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Telford Retail Park, Telford Street, IV3 5LU, Inverness, Inverness-shire, United Kingdom
- 1463711010
4.9
Excellent
195 reviews
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Inverness branch
Inverness branch - One word - Ruaridh. Very informative and no hard sell. Couldn't have done more for us. Nothing was too much trouble.
4 August 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your excellent experience at our Inverness branch! It's wonderful that Ruaridh was so informative and helpful without any pressure, making sure everything was taken care of for you. Thank you for sharing your positive feedback.
Team Bensons
Our new bed is very comfortable
Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled our new bed in no time. To be honest the whole thing from placing the order to having the bed delivered was an excellent. 10/10
31 July 2026
Reply from Bensons For Beds - Inverness744
Hello Mr Gray,
Thank you for your fantastic review! 😊
We're delighted to hear that you're loving your new bed and that the team in our Inverness store were so helpful. It's also wonderful to know that Steven and Wullie provided excellent delivery and assembly service, getting everything set up for you in no time.
From showroom to delivery, we're thrilled that your experience was a 10/10. Thank you for choosing us, and enjoy your comfortable new bed,
Megan | Customer Care Specialist
Many thanks to the Inverness branch for…
Many thanks to the Inverness branch for assisting us in buying a bed frame and mattress online before arriving in Scotland from abroad. The bed arrived exactly on time and was carried to the bedroom. Excellent.
26 July 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear that our Inverness branch was able to assist you with your online purchase before your arrival in Scotland. It's wonderful that your bed arrived exactly on time and was carried to your bedroom. We appreciate your lovely words.
Team Bensons
New bed woohoo
I needed a new bed frame quickly as my bed I had broke so been sleeping on floor with mattress not easy haha. So I seen a sale was on at my local store online and I loved the bed I chose so it's getting delivered on the 5th of August and I honestly cannot wait to move from the floor to a bed how I miss this. It's westby double bed in grey velvet as I have the mattress already I wanted just the frame. I hope to have a very good sleep soon lol. Sale is on but might not last.
28 July 2026
Reply from Bensons For Beds - Inverness744
Hi Norma,
Thank you for your lovely review! We're delighted to hear you found the perfect bed frame and that our team could help when you needed a replacement quickly. The Westby Double Bed in Grey Velvet is a fantastic choice, and we hope it's everything you're looking for. Wishing you many comfortable nights ahead once it's delivered. Thank you for choosing us,
Bensons for Beds😊🛏️
Good honest advice from the moment we…
Good honest advice from the moment we walked into the shop, and very reasonable prices. The delivery was well co-ordinated, communication was great. The delivery men were very polite and helpful.
18 July 2026
Reply from Bensons For Beds - Inverness744
Thank you for your wonderful review! We're delighted to hear that you received good, honest advice from the moment you walked into the store and that you found our prices to be reasonable.
Thank you for choosing Bensons for Beds and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy your new bed for many years to come! 😊
Efficient
Efficient, courteous and value for money. One of the best big brand customer services experience in a long time.
23 July 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your fantastic feedback! We're delighted to hear that you found our service efficient, courteous, and great value for money. Knowing that this was one of the best customer service experiences you've had from a major brand means a great deal to us. We truly appreciate your support and hope you enjoy your purchase. Thank you for choosing us! 😊
Very good customer service
The staff in store were very friendly and helpful. The delivery service was ahead of schedule with the lads informing us of this the day before. They delivered our mattress into the bedroom, unpacked and installed it then removed all the wrappings.
17 July 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your excellent experience with our team! It's wonderful that our in-store staff were friendly and helpful, and that our delivery service was ahead of schedule. We're especially glad our delivery team installed your mattress and removed all the wrappings.
Reply from Bensons For Beds - Inverness744
We're glad you found delivery quick and our team helpful!
Team Bensons
Very helpful staff
19 June 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your feedback!
Team Bensons
excellent customer serviced from Steven…
excellent customer serviced from Steven and Wullie, they went out of their way to be very helpful, Thanks boys, I hope you get some recognition for your hard work.
The guy in the Inverness store was very helpful, helping me to chose the right bed and was very informative for what happens next,
14 June 2026
Reply from Bensons For Beds - Inverness744
We are so pleased to hear about your excellent experience! It's wonderful that our team went out of their way to be helpful and informative. Thank you for your kind feedback.
Team Bensons
Outstanding
They delivered my bed bang on time and they kept me in the loop in regards to delivery, the guys even took my old beds downstairs for me, they went above and beyond their role. They even demonstrated how to assemble the lifting mechanism.
Very police lads, thank you
9 June 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your excellent delivery experience! It's wonderful that our team kept you informed and went above and beyond. Thank you for your kind words.
Team Bensons
Excellent service
Great service from staff in shop when choosing bed. Great service from very friendly, helpful delivery guys
24 May 2026
Reply from Bensons For Beds - Inverness744
We're so pleased our team provided great service in-store and during delivery. Thank you for sharing your positive experience!
Team Bensons
From purchasing the bed everything was…
From purchasing the bed everything was very smooth. Having had a tv bed for years I knew what I wanted and the young man was very helpful. When the bed arrived the 2 delivery men were lovely they were quick and efficient at putting my bed together. I think they appreciated Having a nice empty space to work in. All in all everything was done very professionally.
22 May 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear that your bed purchase was smooth and that our team member was helpful. It's wonderful that the delivery team was quick and efficient. Thank you for your positive feedback!
Team Bensons
Rhuaridh was very attentive and patient…
Rhuaridh was very attentive and patient with us. The usual differences of opinion between husband and wife 🤣
He took his time explaining all the different types of mattress, and my wife was very impressed with his guidance re mattresses suitable for menopause! A serious consideration nowadays, and often overlooked.
We really appreciated his advice and will happily recommend in the future!
19 May 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your positive experience! It's wonderful that our team member was attentive and patient, taking the time to explain mattress types and offer guidance, especially regarding menopause considerations. We appreciate your recommendation.
Team Bensons - Jess
When we went to buy a bed
When we went to buy a bed, the staff were really helpful and knowledgeable and were able to answer all our questions. The comms around delivery were very good and the guys who delivered the bed gave us plenty of notice and took everything upstairs for us. Excellent service all round.
8 May 2026
Reply from Bensons For Beds - Inverness744
We're delighted the staff were helpful and knowledgeable when you bought your bed. It's great to hear the delivery communication was good and the team took everything upstairs. Thank you for your positive feedback!
Team Bensons
Team Bensons
Excellent
Excellent service from choosing the bed to delivery and set up. Communication all the way. Would certainly recommend.
8 May 2026
Reply from Bensons For Beds - Inverness744
We're happy you received excellent service from start to finish, including communication. We appreciate your recommendation; it means a lot to us!
Team Bensons
Very helpful staff in store and good…
Very helpful staff in store and good communication up to the successful delivery.
2 May 2026
Reply from Bensons For Beds - Inverness744
We appreciate you sharing your experience! It's great to hear our staff were helpful and our delivery communication was good. Thanks for your feedback.
Team Bensons
Reply from Bensons For Beds - Inverness744
Thank you! 😊 We’re glad you received great customer service from our staff.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist🛏️
The guys assembling my bedroom…
The guys assembling my bedroom furniture were great ,friendly and professional. I got a call and hour before they arrived they worked quickly and tidied everything up when they finished. I'm delighted with my wardrobe,chest of drawers and bedside lockers . Thank you
23 April 2026
Reply from Bensons For Beds - Inverness744
We're so glad the assembly team were friendly and professional! It's great to hear they worked quickly and tidied up afterwards, and that you're delighted with your new furniture.
Thank you for your positive review – Lauryn at Customer Care 💜
Delivered on time
Delivered on time. Regular updates given. Knew our time slot in advance. Only gripe got charged £67 for deliver which we were not aware of until read invoice.
17 April 2026
Reply from Bensons For Beds - Inverness744
Thank you for your feedback. We’re pleased everything was delivered on time, with regular updates and a clear delivery slot. We’re sorry for any surprise regarding the delivery charge shown on the invoice—this certainly isn’t the experience we want our customers to have and will feed this back internally.
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist
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