We received an early call to alert us to the delivery team arriving. They introduced themselves, checked out the route to the bedroom, then picked up our old mattress, as arranged. Our new mattress a... See more
Company replied
Location
Switch locationUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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See what reviewers are saying
A very pleasant welcome on arrival and then ample time to peruse items we were interested in with no pushy sales talk. On both occasions we received attention when needed and clear information about o... See more
Company replied
Mike was excellent from start to finish in the St Andrews Quay store in Hull. He wasn't a pushy salesman just very knowledgeable and offered help when we asked for it. He helped us to decide which was... See more
Company replied
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... See more
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Company details
About Bensons For Beds - Hull678
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom
- 1482219147
4.9
Excellent
625 reviews
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Great experience in store
Great experience in store, hoping delivery and installation lives up to the same quality.
25 November 2025
Reply from Bensons For Beds - Hull678
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Salesman Steve was great.
25 November 2025
Reply from Bensons For Beds - Hull678
Thanks for the shout-out Paul! 🎉 We’re so glad to hear Steve gave you such great support. We’ll make sure he sees your kind words—it’ll make his day!
We’re here whenever you need us — thanks for being a valued customer!
Megan at Customer Care
Steve the salesman was very informative…
Steve the salesman was very informative and helpful in helping to choose our bed frame
21 November 2025
Unprompted review
Reply from Bensons For Beds - Hull678
We're happy to hear that our sales team was helpful in choosing your bed frame. Thank you for sharing your positive experience with us,
Megan at Customer Care
Reply from Bensons For Beds - Hull678
Great service and great knowledge—that’s what we love to hear! Thank you for trusting us and sharing your experience. 💜 Thank you for your positive review Linda – Lauryn at Customer Care
Fantastic service at Bensons for beds Hull…
I was greeted by Steve when I entered the store in a friendly and helpful way. He took the time to do the sleep assessment with me and then showed me suitable options. He did not make me feel under pressure in anyway to make a purchase and respected I needed time to go for a walk to think about options before I returned to the store later that day to try the bed/mattress again and then place my order. He answered all my questions thoroughly, was extremely patient and helpful. Thank you!
12 November 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that you were greeted in a friendly and helpful way and that you felt supported during the sleep assessment. We appreciate that you felt no pressure to make a purchase, and that all your questions were thoroughly answered. Thank you,
Megan at Customer Care
Great Staff
Steve was great, explained everything as we went along. We didn't feel like we were being rushed or pressured at all.
14 November 2025
Unprompted review
Reply from Bensons For Beds - Hull678
Thank you for sharing your experience. We’re delighted to hear that Steve provided clear explanations and made the process comfortable without any pressure. 💜 Thank you for your positive review – Lauryn at Customer Care.
Excellent service and delivery
Excellent service and delivery
Speedy and friendly delivery by Simon Walker and Lewis Porter
13 November 2025
Unprompted review
Reply from Bensons For Beds - Hull678
We're happy to hear that you received excellent service and delivery! We appreciate your positive feedback regarding the speedy and friendly delivery.
Until next time, take care,
Megan at Customer Care!
Staff very helpful,gave lots of advice…
Staff very helpful,gave lots of advice .went through forms very efficiently and offered all extras. Very pleasant .
Lots of choice and good quality beds and great prices
Daughter going to visit Bensons soon .
31 October 2025
Reply from Bensons For Beds - Hull678
Thank you for sharing such wonderful feedback! We’re delighted to hear our team provided helpful advice, handled everything efficiently, and offered plenty of choices at great prices. It’s fantastic that your daughter plans to visit us soon – we look forward to welcoming her! 💜
Thank you for your positive review John – Lauryn at Customer Care
Very relaxed experience no pressure…
Very relaxed experience no pressure sales. Just advice when asked.
4 November 2025
Reply from Bensons For Beds - Hull678
We’re so happy to hear you had a relaxed experience with no pressure – just helpful advice when needed! That’s exactly the kind of shopping environment we aim to create for our customers.
Thank you for your positive review Christopher – Lauryn at Customer Care 💜
Great Service
Helps you to chose the right bed without pressure and will give you time to check beds out. Good to deal with
28 October 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that you felt comfortable choosing a bed and had a positive experience. Thank you for your feedback; we appreciate your business!
Megan at Customer Care
Took over 8 weeks for our wardrobes to…
Took over 8 weeks for our wardrobes to arrive only for there to be missing parts another 8 weeks later we are still waiting for them to be finished we paid cash upfront aswell and still no doors on our wardrobes they also ripped the wallpaper I'd just put up the week before sick and tired of been fobbed off with lies and excuses do not use this cowboy outfit 😡
20 July 2025
Unprompted review
Reply from Bensons For Beds - Hull678
We're truly sorry for the delays and the inconvenience you've faced — especially given the impact it's had on your home and the trust you've placed in us.
We understand how frustrating it must be to wait so long for your wardrobes to be completed, and we sincerely apologise for the missing parts and the damage caused during installation.
If there’s anything further we can do to support you or ensure the wardrobes are completed to your satisfaction, please don’t hesitate to get in touch — we’re here to help: https://www.bensonsforbeds.co.uk/contact-us/
Kind regards,
Megan
Customer Care Specialist
Reply from Bensons For Beds - Hull678
We appreciate your positive feedback regarding the mattress, delivery, and customer service! We are happy you had an amazing experience,
Megan at Customer Care
Great experience the staff were…
Great experience the staff were friendly helpful and very knowledgeable
22 October 2025
Reply from Bensons For Beds - Hull678
Thank you so much for your kind words! We're so pleased to hear you had a great experience and that our team was friendly, helpful, and knowledgeable.
Thank you for an amazing review Angie– Lauryn at Customer Care 💜
Superior Service
From buying to delivery the service was excellent. Communication was superb as was the product.
3 October 2025
Reply from Bensons For Beds - Hull678
We appreciate you sharing your feedback! We're so glad to hear that you had an excellent experience with our service and product, from purchase to delivery, and that our communication was superb.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Thankyou to Letty & the team
Choosing a bed and mattress is never an easy job but Letty & the team at Bensons Hull really helped make the process effortless.
Knowledge of the mattresses, bed bases and the fabric choices made our choice so much easier.
Really looking forward to it being delivered.
Thank you
11 October 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that the team made choosing your new bed and mattress effortless. It's great to know their knowledge of the products and choices made the decision easier for you. We appreciate your positive feedback and hope you enjoy your new purchase! Thank you for your review – Lauryn at Customer Care 💜
Excellent staff
6 October 2025
Unprompted review
Reply from Bensons For Beds - Hull678
Thank you! We’re thrilled to hear you had a great experience with our staff.
Best Wishes,
Megan
Bensons for Beds Customer Care
Tom was extremely professional and…
Tom was extremely professional and knowledgeable in helping us find the right type of bed and mattress for us.
Easy transaction with no pressure at all.
7 October 2025
Reply from Bensons For Beds - Hull678
Thank you for your kind feedback Simon! We’re delighted to hear that Tom provided professional, knowledgeable, and pressure-free service to help you find the perfect bed and mattress.
We hope you’re enjoying your new purchase!
Best regards,
Megan at Customer Care
Very poor customer service and defective products
We ordered a wardrobe for our front bedroom early July 2025. When they came to fit it on Monday 29th September 2025 it was missing 2 shelves and 2 door runners and a handle as well as having a twisted front panel and big chip out of the top of the drawer. They took the front doors away as we had no where to store them and were told it would be a further 4 to 6 weeks t get the missing and replace the damaged parts. We called customer service and they were very unhelpful almost dismissive. We were promised a call back yet nothing so we call again 3 days later to be told nothing they could do nor were they willing to try. We asked for a manager to be told we would again be called back....nothing from them at all no call no email. High handed dismissive and poor service for a £2000 wardrobe, I wouldn't shop with them again if it was free and I would advise others to avoid and use a reputable company instead that truly cares.
Update.....after 2 more calls we have to wait a further 6 weeks for the parts.....we are at the back of the queue to get the missing parts manufactured and sent. Total lack of customer service and customer satisfaction is none existant.....oh I can have the delivery charge refunded...oh goody well done Bensons! Again avoid at all costs dont spend your money with them they are happy to disappoint and then tell you that is the way it is.
6 October 2025
Unprompted review
Reply from Bensons For Beds - Hull678
I'm very sorry for the issues with your wardrobe order and the poor service you've received — it’s not the experience we want for any of our customers.
We’ve tried to contact you and will try again today to discuss the next steps. We’d really like the chance to put this right and ensure your missing and damaged parts are resolved as quickly as possible.
Thanks again for your patience, and I do apologise for the frustration this has caused.
Megan at Customer Care
We purchased an ottoman which was…
We purchased an ottoman which was delivered promptly. My only quibble is that a “one size fits all” delivery charge seems unreasonable for large but inexpensive articles
1 October 2025
Reply from Bensons For Beds - Hull678
Thank you for your feedback and for choosing us. We appreciate your point about delivery charges and will take it into consideration to improve our service.
Take care,
Megan at Customer Care
We were given plenty of time and help…
We were given plenty of time and help to get the product we wanted. Very helpful staff and like I said, was not rushed at all in making a decision. Quality advice and service.
25 September 2025
Reply from Bensons For Beds - Hull678
We really appreciate your thoughtful review! Taking the time to make the right choice is important, and we’re so glad our team could be there to help without rushing. Enjoy your new purchase!
Take care,
Megan at Customer Care✨
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