Very helpful staff; no pressure to buy. Was shown the range of bed that I was looking for (Ottoman, front lifting), and things I wanted; old bed dismantled and removed, new bed constructed. All deal... See more
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Location
Switch locationHigh Street 168, GU1 3HW Guildford, England, GB
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Fantastic service at the Guildford store by John. Knowledgeable and helpful, gave us all the details and information so we can choose exactly what we needed. Delivery and assembly service were a breez... See more
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We have recently purchased an ottoman bed and mattress for our adult daughter. We went to Guildford our local branch and dealt with John. His knowledge on the beds, mattresses etc was unbelievable.... See more
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We visited the store hoping to try out a few different options, but not expecting to be able to afford anything owing to a tight budget. Richard helpfully showed us the clearance stock and informed us... See more
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Company details
About Bensons For Beds - Guildford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
High Street 168, GU1 3HW, Guildford, England, United Kingdom
4.5
Excellent
64 reviews
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Excellent service and delivery
31 October 2026
Purchasing our New Bed Process
John was extremely helpful and knowledgable and helpful and assisted us in purchasing our new bed
27 October 2026
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Good selection of beds to choose from…
Good selection of beds to choose from and knowledgeable staff with plenty of patience. I've been impressed with the follow up care as well.
17 October 2026
Reply from Bensons For Beds - Guildford
Thank you for your kind words! We're thrilled to hear you enjoyed our selection and found our staff helpful. Providing great follow-up care is important to us, and we're glad it made a difference for you. We appreciate your support and look forward to serving you again!
Very helpful staff
Very helpful staff; no pressure to buy. Was shown the range of bed that I was looking for (Ottoman, front lifting), and things I wanted; old bed dismantled and removed, new bed constructed. All dealt with in a very professional manner. Delivery service excellent.
26 September 2026
Reply from Bensons For Beds - Guildford
Thank you for your wonderful review! We're thrilled to hear that our staff provided you with a helpful and pressure-free experience. It's great to know you loved our delivery service and the setup of your new Ottoman bed. We appreciate your support and look forward to serving you again!
Jagvir at the Guildford beach was…
Jagvir at the Guildford beach was brilliant- knowledgeable, well informed and enjoyable to talk with. We tried different mattresses and spent time in the shop. The delivery people were als great and efficient
17 September 2026
Reply from Bensons For Beds - Guildford
Thank you for your wonderful review! We're thrilled to hear that Jagvir provided you with such great service and that you enjoyed your time in our shop. We're also glad our delivery team met your expectations. We appreciate your support and hope you love your new mattress!
Unfair
We had an unfair, misleading, and predatory sales experience we encountered at your Guildford store. When we originally agreed to purchase the bed and mattress, your sales team gave us the option to purchase an extended guarantee, which we explicitly declined. After paying our deposit, we were clearly instructed by the showroom staff that as soon as our interest-free credit agreement was finalized, we could return to the store to collect our complimentary care kit and mattress protector. Relying entirely on this explicit agreement, we undertook an arduous journey from Addlestone to Guildford on Saturday. Because we rely on public transport, this required us to take three separate trains each way (Addlestone to Weybridge, Weybridge to Woking, and Woking to Guildford), totalling six train journeys for the round trip. Upon arrival, we were met by a different member of staff who flatly refused to honour the agreement. We were told that the care kit and mattress protector would be withheld unless we purchased the extra warranty. This contradictory constraint completely altered the agreed terms of our sale and left us feeling severely manipulated. Under duress and the pressure of the situation, we felt forced to take out the extra guarantee just to receive the items promised to us. This has placed unexpected and unnecessary financial pressure on us. To misrepresent the terms of a sale to a customer, change the rules after a deposit is taken, and pressure them into a financial product is a direct breach of standard UK consumer trading regulations.
4 September 2026
Reply from Bensons For Beds - Guildford
Thank you for bringing this to our attention. We are very sorry to hear about your experience and the frustration, inconvenience, and financial pressure this situation has caused. We appreciate you taking the time to provide such detailed feedback. Please be assured that we will pass your concerns to the relevant team for review so that the circumstances surrounding your visit and the information you were provided can be investigated thoroughly.
We apologise again for the disappointment caused and thank you for making us aware of your experience,
Megan| Customer Service Specialist
Reply from Bensons For Beds - Guildford
Thank you for your positive feedback! We're thrilled to hear that you found our service quick and easy. We strive to make every experience seamless for our customers. We look forward to serving you again soon!
Reply from Bensons For Beds - Guildford
Thank you for your amazing review! We're thrilled to hear that you loved everything about your experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for more great moments. See you soon!
Bensons Beds
A great experience and well looked after by Jack. We were put on the ‘test’ bed and tried several options before choosing and we were well advised by Jack on the technical aspects of the options.
30 August 2026
Reply from Bensons For Beds - Guildford
Thank you for your wonderful feedback! We're thrilled to hear that Jack provided you with excellent service and guidance. It's great to know you had a positive experience trying out our options. We appreciate your support and look forward to serving you again!
Good communication and customer service…
Good communication and customer service . Delivery blokes were good too
26 August 2026
Reply from Bensons For Beds - Guildford
Thank you for your kind words! We're thrilled to hear that you had a great experience with our communication and customer service. Our delivery team works hard to ensure everything goes smoothly, and it's wonderful to know their efforts made a positive impact. We appreciate your support!
Fantastic service at the Guildford…
Fantastic service at the Guildford store by John. Knowledgeable and helpful, gave us all the details and information so we can choose exactly what we needed. Delivery and assembly service were a breeze, the staff was super friendly and put the bed together in no time. Well done Bensons, we love our new bed!
20 August 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team member at the Guildford store was knowledgeable and helpful, providing all the details you needed. We're also delighted that the delivery and assembly service was a breeze and that our staff was super friendly. We hope you love your new bed!
Team Bensons
Ottoman Bed and Mattress
We have recently purchased an ottoman bed and mattress for our adult daughter. We went to Guildford our local branch and dealt with John. His knowledge on the beds, mattresses etc was unbelievable. He listened to what we wanted and why and then was able to guide us through what would best suit our budget. Great experience and will definitely return to buy a new mattress from him in the future.
3 August 2026
Reply from Bensons For Beds - Guildford
We're absolutely delighted to hear about your excellent experience at our Guildford branch! It's wonderful that our team member's extensive knowledge and attentive listening helped you find the perfect ottoman bed and mattress for your daughter, all while staying within your budget. We truly appreciate your kind words and look forward to assisting you again in the future.
Team Bensons
Reply from Bensons For Beds - Guildford
Hi John,
Thank you for your review! 😊 We're delighted to hear that you received very good service. Your feedback is greatly appreciated and means a lot to our team. Thank you for choosing us, and we hope to welcome you again in the future,
Megan | Customer Care Specialist
Great product
Great product, efficient, on time and careful delivery. Knowledgeable staff at the shop in Guildford.
2 August 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear you found our product great, efficient, and that your delivery was on time and careful. It's wonderful that our staff at the Guildford shop were knowledgeable. Thank you for your lovely feedback!
Team Bensons
My experience with Bensons For Beds was EXCELLENT.
My experience with Bensons For Beds was Excellent from Beginning to End.
At the Guildford Shop, Charlie was Excellent showing me the different kinds of Mattress to try on. And also all the Explanations. Also, a Very Friendly Person.
On the Delivery Day, Excellent Delivery Time and Call to say that they were on the Way and Also Very Friendly people.
2 August 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear you had such an excellent experience with us from beginning to end! It's wonderful that our team member at the Guildford shop was so helpful and friendly in showing you the different mattresses and providing explanations. We're also delighted that your delivery was excellent and that our delivery team was friendly.
Team Bensons
Good serviceShop.
Shop assistant was friendly and knowledgeable.
Was able to give further information as needed.
Delivery was in good time. swift and efficient.
25 July 2026
Reply from Bensons For Beds - Guildford
Thank you for your wonderful review! We're delighted to hear that our store colleague was friendly, knowledgeable, and able to provide all the information you needed to make your decision with confidence.
It's also great to know that your delivery was completed in good time and that our delivery team provided a swift and efficient service.
We hope to continue providing you with excellent service in the future.
Very pleased with all aspects of our experience
We had contact with numerous members of your staff and found everyone very helpful and knowledgeable. Also proactive in responding to our queries. The product we ended up with was exactly what we wanted and we were kept up to date with progress both on the manufacture and the delivery dates.
3 July 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear that our staff were helpful, knowledgeable, and proactive in responding to your queries. It's wonderful that you received exactly what you wanted and were kept updated on both manufacturing and delivery progress.
Tempur smell, long delivery time!
It was not mentioned that I could no longer use my electric underblanket on my Tempur mattress, nor was I made aware that the extremely noxious smell from the mattress would render my bedroom unusable for a week (or more). Currently I have been sleeping on the sofa for four nights...and counting! I have followed instructions concerning "off-gassing" and some Tempur reviews advise this for SIX WEEKS!
The bed won't be delivered for another 3 months, so perhaps you'd like to get in touch again at the end of the summer, when I've had a chance to sample both my purchases!
13 June 2026
Reply from Bensons For Beds - Guildford
We are sorry to read this Mr Wyld. We appreciate your patience while your mattress airs and also while you await your bed delivery. Your feedback will be shared with our teams to ensure clearer guidance is provided to customers in future. Thank you for bringing this to our attention and we hope to hear from you when your orders arrive.
Thank you.
The friendly and helpful and…
The friendly and helpful and knowledgable staff, and prompt delivery.
30 May 2026
Reply from Bensons For Beds - Guildford
We're so pleased our staff was friendly, helpful, knowledgeable, and your delivery was prompt. Thank you for your positive feedback!
Team Bensons
We popped into Bensons for Beds just to…
We popped into Bensons for Beds just to browse, but Jagvir took the time to help us choose our beds. He was very helpful, professional, and provided excellent customer service throughout our visit. We really appreciated his patience and knowledge. Thank you for making the experience so pleasant.
26 May 2026
Reply from Bensons For Beds - Guildford
We're so pleased to hear our team member provided excellent customer service and made your browsing experience so pleasant. We appreciate your kind words about their patience and knowledge.
Team Bensons
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