My wife and I were welcomed into the store give some information about the store and then left alone to look around, which is how we like it. Andy wasn't to far away for us to ask him questions. we ha... See more
Company replied
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See what reviewers are saying
Firstly the lady assistant at their Gillingham store (Wendy) The service, delivery all went as they said it would
Company replied
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of... See more
Company replied
Delivery was great no problems. We was a bit disappointed that the bed base material was not the same as the sides, and also the drawers are on the wrong side which means that they are against the wal... See more
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Company details
About Bensons For Beds - Gillingham593
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, United Kingdom
- 1634378333
4.8
Excellent
287 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Richard guided us from the moment we…
Richard guided us from the moment we walked in and we found the right beds and mattresses for our daughters. Thank you once again.
They are just waiting for their new beds to arrive eagerly.
14 September 2023
The sales lady was very polite…purchasing at Benson's for Beds
The sales lady was very polite informative and helpful, a pleasant experience
12 September 2023
The sales person was warm friendly and…
The sales person was warm friendly and very knowledgeable
14 September 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent
Excellent sales team member provided us with the necessary information and support to make our purchase.
29 August 2023
Reply from Bensons For Beds - Gillingham593
This is the Bensons way, Mr Singh. Chuffed to bit you experienced this first hand! - Team Bensons
Friendly staff member and good choices.
21 August 2023
Reply from Bensons For Beds - Gillingham593
Glad you had a good experience in store, Ms Londono. - Team Bensons
Excellent customer service
From the moment we walked through the door the Bensons for Beds team were excellent and very knowledgeable, with no pushy sales team try to sell us a top of the range mattress
27 August 2023
Reply from Bensons For Beds - Gillingham593
We are delighted our Gillingham store were able to help you with your purchase! - Team Bensons
Highly recommended
Great knowledge, very friendly and helpful, not pushy or hanging around. The perfect experience. The lady who helped us was so down to earth and really made our experience fun.
28 August 2023
Reply from Bensons For Beds - Gillingham593
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
helpful staff
The gentlemen was very helpful and explained everything well and didn't try and press for a bigger sale when he knew we had a budget
28 August 2023
Reply from Bensons For Beds - Gillingham593
We really appreciate the time taken to leave us this lovely review. - Team Bensons
Great Purchase, Gemma made us aware of the options &…
Gemma made us aware of the options & never pressured, allowed us time to think & discuss what we wanted
27 August 2023
Reply from Bensons For Beds - Gillingham593
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Great experience with professional consultant
Me and my partner ordered an Ottoman bed from a shop in Gillingham. Consultant Richard met us with pleasure to help. We were looking for nice family ottoman bed, which will looks nice in our new place and not that expensive because we are waiting for a baby.
After long comparing price+quality+look we decided to wait longer but get what we want!
Separate thanks for Richard, he was very competent, helpful and kind to our “family situation”❤️
It was very pleasant experience to visit exactly this store and meet Richard with his colleague which also was very nice.
Also we were pleasantly surprised with prices, offers and furniture during our visit.
21 August 2023
Unprompted review
Reply from Bensons For Beds - Gillingham593
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Richard can be given the credit he deserves. - Team Bensons
Happy with the staff
Happy with the staff. Was happy with the way I was treated. Product that I purchased which was a mattress was Happy as was very comfortable when lying on the shop product.
15 August 2023
Reply from Bensons For Beds - Gillingham593
We're pleased to hear this Stella! Thank you for your feedback. -Team Bensons
Good customer service just disappointed…
Good customer service just disappointed bed is a wait on 6 weeks when told the day before I purchased a 2 week delivery date
11 August 2023
Reply from Bensons For Beds - Gillingham593
Hello Tracy.
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Reply from Bensons For Beds - Gillingham593
Hello
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
We had a very very calm and non rushed…
We had a very very calm and non rushed experience in choosing new beds for our daughters bedrooms.
Our sales person was Odette at the Gillingham store and she was very very helpful, patient, informative while giving us the space to try out the beds without the pressure of a sales person hovering over us. THANK YOU ODETTE - we are very much looking forward to our new beds xx
6 August 2023
Reply from Bensons For Beds - Gillingham593
Hello Alan.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Odette can be given the credit she deserves. - Team Bensons
The whole process was easy and very…
The whole process was easy and very professional. the lady in the shop helped us choose and the delivery drivers was very helpful and tried not to touch my newly painted walls. Couldn't ask for me. Very happy overall.
29 May 2023
Reply from Bensons For Beds - Gillingham593
Hello Georgia
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new product should be - Team Bensons
The sales person was knowledgeable and…
The sales person was knowledgeable and very helpful - Odette
6 August 2023
Reply from Bensons For Beds - Gillingham593
Hello John
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
The welcome upon entering the store
The welcome upon entering the store. Sales Assistant was extremely pleasant and very helpful.
3 August 2023
Reply from Bensons For Beds - Gillingham593
Hello Kim,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
We took our mum to buy an adjustable…
We took our mum to buy an adjustable bed and the service the customer assistant provided was brilliant. Helpful, polite and patient, she made the experience enjoyable for mum and easy for us.
The actual products were also very good with great movement, comfort and priced well. Although colour and material choices were limited.
2 August 2023
Reply from Bensons For Beds - Gillingham593
Hello
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Odette was really helpful and…
Odette was really helpful and knowledgable. We checked out a competitor next door and then came straight back
2 August 2023
Reply from Bensons For Beds - Gillingham593
Hello Gary
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Very friendly and informative staff.
20 July 2023
Reply from Bensons For Beds - Gillingham593
Hi Ms Huzzey, Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
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