Purchased a bed and mattress from the Gateshead store, Tony assisted us and gave excellent customer service. Everything was perfect from the bed itself to the delivery.
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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See what reviewers are saying
Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the... See more
Company replied
We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... See more
Company replied
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
Company replied
Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
204 reviews
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Excellent customer service from start to finish.…
Excellent customer service from beginning to end. Good value. Would recommend.
4 February 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback and are so glad you had a great experience with our customer service. We value your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Gateshead
Thank you so much for giving us 5 stars. You made our day! Take care, Megan at Customer Care
Poor customer care
After purchasing the most expensive mattress they sell , waited four weeks for delivery , then got an email with a delivery date. They sent five texts to ensure we were in to take delivery and a tel call the day before delivery. A two hour delivery window was given nothing arrived. Rang customer services they said delivery would be another ten days.In the mean time we have no bed as we discarded it the morning a two hour window of delivery was sent. Thank you Bensons for leaving two elderly people without a bed for 10 days.
Order cancelled as I don’t want anything to do with a company that’s willing to leaving people in a situation like this.
Buyers beware
31 January 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We regret to learn about the delivery issues and the impact on you. We take such matters seriously. Your order cancellation is noted. We appreciate your feedback and will review our delivery process, Megan at Customer Care
Well worth a look
Great staff, very helpful. Good range of beds suit all price ranges and needs. Shop well stocked and clean.
18 January 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and that you found a good range of beds in our well-stocked shop!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We appreciate your feedback! We are so glad to hear that our sales assistant was able to provide such helpful assistance to you.
Take care,
Megan at Customer Care
Very helpful staff
13 January 2025
Reply from Bensons For Beds - Gateshead
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
Excellent service at Team Valley
Excellent service at Team Valley, Gateshead shop. The assistant Karen was extremely helpful, nothing was too much trouble. Thankyou.
8 January 2025
Reply from Bensons For Beds - Gateshead
We appreciate you taking the time to share your experience at our Team Valley, Gateshead shop. We're so glad to hear that you received excellent service and that our assistant was helpful.
Take care, Megan at Customer Care
Good service
Very good service from sales assistance, his advice was helpful in making our choice the right choice for the budget we had to spend
2 January 2025
Reply from Bensons For Beds - Gateshead
We appreciate your feedback! We are happy that our sales assistance provided helpful advice that allowed you to make the right choice for your budget.
Take care,
Megan at Customer Care
This was my second trip in a year to…
This was my second trip in a year to purchase a bed from your Gateshead store.
Neil was very helpful on my first visit so returned to purchase from him again.
31 December 2024
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience at our Gateshead store. We appreciate you returning and are glad that you found our team member helpful. Thank you for your feedback, Megan at Customer Care
Helpful staff
Helpful staff. There was nothing too much for them - no matter how many questions we had to discuss.
29 December 2024
Reply from Bensons For Beds - Gateshead
We appreciate your feedback! We're happy to hear our staff was helpful and accommodating to all your questions. We hope to see you again soon, Megan at Customer Care
Neal was very helpful and friendly
30 December 2024
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