Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... See more
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Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... See more
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From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
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Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
171 reviews
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Wonderful experience
Wonderful experience. So many types and sizes to choose from. If buying more than 1 item you get a really good, worthwhile discount. I was shown around and given lots of information from Kath . She gave me all the pros and cons of each type of Bed, Base and Matteress which greatly helped me make my choices.
23 February 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had a wonderful experience and found our selection helpful. We appreciate your positive feedback regarding the worthwhile discount and the informative assistance you received. Thank you for taking the time to share your thoughts, Megan at Customer Care
Staff at fleetwood are brilliant.
24 February 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you letting us know about your positive experience with our team. We're so glad to hear they were brilliant and helpful. Take care, Megan at Customer Care
Dog friendly bed shopping!
We were able to browse at leisure and when we needed assistance Kath was there to provide expert knowledge of the Tempur mattress and its benefits.
She told us about the payment plan available and we were left to be able to decide with no pressure.
When we returned to follow through our purchase Kath made the whole process seamless.
Best of all we were able to do all of this with our rescue dog in tow. He got lots of fuss and attention from Kath and we will definitely buy from there again.
22 February 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience with our Tempur mattress selection and the payment plan. We're so glad the purchase process was seamless, and that your rescue dog felt welcomed and received plenty of attention. Thank you for your wonderful feedback; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We are happy to hear that you found our service to be efficient and considerate. We appreciate your positive feedback, Megan at Customer Care
good staff that pointed purchasers in…
good staff that pointed purchasers in the right direction
6 February 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you taking the time to leave us this positive feedback! We are happy to hear our staff was helpful to you. Take care, Megan at Customer Care
We were surprised how many beds you had…
We were surprised how many beds you had at the Fleetwood store ,but Sarah the sale assistant was so experienced and helpful and helped us to choose are bed thankyou
31 January 2025
Reply from Bensons For Beds - Fleetwood
We're delighted you were surprised by our selection at the Fleetwood store. We're also glad that our sales assistant's expertise helped you choose your bed. Thank you, Megan at Customer Care
Efficient and friendly
1 February 2025
Reply from Bensons For Beds - Fleetwood
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
Fleetwood store -
We visited the store and was greeted by Sarah she explained all
Our options listened to what we wanted and made really good recommendations Sarah was helpful friendly and an asset to the store
26 January 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate you taking the time to share your experience. We are so glad to hear that you received excellent service and helpful recommendations during your visit. Our team aims to provide friendly and informative assistance.
Take care,
Megan at Customer Care
Madelina was very knowledgeable and…
Madelina was very knowledgeable and helped us choose the right mattress
26 January 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our team member's knowledge helped you find the perfect mattress. Thank you for sharing your positive experience with us!
Take care,
Megan at Customer Care
The staff were so friendly and helpful
The staff were so friendly and helpful. Really nice to deal with.
18 January 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our friendly and helpful staff provided a great experience. We appreciate you choosing our business, Megan at Customer Care
A little too pushy.....
On our recent visit to our local Bensons for Beds we went looking for & needing a new mattress. A gentleman walked into the store before us and was pounced on by staff which annoyed him and he walked out. Now I do not like to be pounced on like that so told the member of staff to just let us walk around and look and if we need him we would let him know.
We found a mattress we was interested in and the staff member came over and was very knowledgeable about the product and we was happy with the information and we purchased the mattress.
But it doesn't end there! They then try to pressure buy you into mattress protectors, bed care sets & insurance with a story they haven't sold any this week and we have targets. That we did not like, we went in for a mattress we purchased what we wanted we paid in full.
I would not recommend to family & friends as I do not like being pounced on the minute you walk through the door & the pressure sale of extras.
18 January 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your experience. We're sorry to hear about the initial approach and the pressure you felt regarding additional products. We aim to provide a comfortable shopping environment and regret if we fell short. Your feedback is valuable, and we'll address these points to improve our service.
Thank you,
Megan at Customer Care
1st class service
Sarah was friendly & very knowledgeable on all products. No pressure to buy. An excellent experience all round. Highly recommended to anyone.
20 January 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your experience! We're so glad to hear that you found our team member friendly and knowledgeable, with no pressure to buy. We value your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you find our bed great and the price agreeable! We appreciate your positive feedback, Megan at Customer Care
Sarah was the lady who served me
Sarah was the lady who served me . she was friendly
very informative and couldnt do enough
10 January 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had a positive experience! It's great to know that our team member was so helpful and accommodating. Thank you for your feedback, Megan at Customer Care
Exceptional
9 January 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care
We were not pushed into buying
We were not pushed into buying! We were given good information in order to make our own choice. Madelina was very helpful without being pushy!
7 January 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you felt empowered to make your own decisions. It's great to know that our team member was helpful and informative without being overbearing. Thanks for your feedback, Megan at Customer Care
Lovely friendly and helpful staff that…
Lovely friendly and helpful staff that listened to me
10 January 2025
Reply from Bensons For Beds - Fleetwood
We're so glad our friendly staff listened and provided helpful service. We appreciate your positive feedback and support, Megan at Customer Care
Was shown full range of beds
Was shown full range of beds, not just the dearest. Salesman Dave done a great job. Thanks
6 January 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you were shown our full range of beds and that you had a great experience. We appreciate your positive feedback and thank you for sharing, Megan at Customer Care
Sarah was very friendly and helpful in…
Sarah was very friendly and helpful in store. I wasn’t sure what I was looking for when I arrived but came out happy with my purchase.
7 January 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience in our store. It's great to know that our team was able to assist you and that you're pleased with your purchase.
Take care,
Megan at Customer Care
5* knowledge and help from Sarah
5* knowledge and help from Sarah. Being fussy about pillows has never been a thing for me until now. Age creeping up and stiff necks etc. After a quick discussion about sleeping habits sarah picked out a couple of pillows she thought would match my sleep style. The first one was spot on and the 2nd just as good, i tried all the others but none as good as her suggestions. Fantastic help with good friendly banter. Thank you and really appreciate the assistance. 🙏👌👍🛌🛌.
6 January 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you found the perfect pillows with our assistance! It's great to know that the recommendations matched your needs and sleep style. We appreciate your kind words and are glad you enjoyed the friendly help. Thank you for your positive feedback, Megan at Customer Care
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