Never knew what to look for or what to expect, except lying on beds seeing what feels right. Naveed, the man who served and assisted me was very helpful. Asked the right questions and gave me his sugg... See more
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Your delivery guys were great. Our cottage is awkward but they managed well. Unfortunately one of the mattresses was quite damp when we unpacked it.
Naveed from Bensons in Farnborough (Blackwater retail park) first class service. did not pressure us waited for us to make a decision very knowledgeable. made sure that the servic... See more
Company replied
Everything from start to finish all team member was understanding and listened to our requirements. Farnborough 684 UNIT E store team keep up the good work.
Company replied
Company details
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
572 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good delivery team
10 February 2026
Reply from Bensons For Beds - Farnborough648
We're so happy to hear that you had a very good experience with our delivery team. We appreciate you taking the time to leave us feedback.
Excellent customer service in store and…
Excellent customer service in store and Excellent service with the delivery
13 February 2026
Reply from Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're delighted to hear you experienced excellent customer service in our store and with the delivery.
The shop staff were amazing
The shop staff were amazing, knowledge and extremely helpful with no pressure to buy.. the delivery driver did not call 30 mins before arriving at my address, and they were extremely offended as I asked them to lift my old mattress off and move it 3 paces away to lean on the wall. I love alone so couldn't lift it. They were in a rush, not, helpful or friendly, and barged through my home with a heavy mattress as quickly as they could. In fact the exact opposite to the shop staff.. not a pleasure to deal with
13 February 2026
Reply from Bensons For Beds - Farnborough648
We appreciate your feedback and are glad the shop staff were helpful. We're sorry the delivery experience did not meet expectations, especially regarding communication and assistance with the old mattress. We'll address this to improve our delivery service.
Our mattress arrived on the date …
Our mattress arrived on the date given, kept us updated on delivery time
10 February 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our delivery service met your expectations by keeping you informed about your mattress arrival. Thanks for your feedback!
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our delivery team provided punctual service that met your expectations. We appreciate your positive feedback!
Great service in the shop
Great service in the shop. Great knowledge and not pushy. Delivery guys were also great. Polite and friendly.
Great communication throughout. Really impressed- thank you.
5 February 2026
Reply from Bensons For Beds - Farnborough648
We appreciate your feedback! We're happy to hear that you received great service and knowledge in the shop and that our delivery team was polite and friendly. Thank you!
i knew what i wanted when i entered the…
i knew what i wanted when i entered the shop so it was really helpful they remembered me from the last sale. Great communication. the only thing i wasnt made aware of is the money off OR a cleaning kit so i have now got two cleaning kits where as id rather of had the money off but wasnt given the option and after explaining my situation i thought i would have been.
Luke and paul on delivery were amazing so friendly, tidy and patient with the children and their many of questions!
7 February 2026
Reply from Bensons For Beds - Farnborough648
We're glad you enjoyed your experience and that our team was helpful. We appreciate your feedback regarding the cleaning kit and the missed opportunity for a discount. We'll review this to improve our communication. We're happy to hear that the delivery team was amazing!
All staff in the shop and on delivery…
All staff in the shop and on delivery were very pleasant and helpful.
7 February 2026
Reply from Bensons For Beds - Farnborough648
We're so happy to hear that all our staff were pleasant and helpful in the shop and on delivery! We appreciate your positive feedback.
Staff very helpful and knowledgeable…
Staff very helpful and knowledgeable and not pushy to get a sale
7 February 2026
Reply from Bensons For Beds - Farnborough648
We're so happy our staff was helpful, knowledgeable, and not pushy. We appreciate you sharing your positive experience with us!
Helpful shop sales and excellent…
Helpful shop sales and excellent delivery.
4 February 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate your positive feedback regarding our helpful sales and excellent delivery; we are so glad you were happy!
Tina excellent customer service
Tina the sales representative was excellent and very accommodating with our requests . Advised us of the availability and payment methods as well as aftercare details.
Demonstrated adjustable bed and benefits exceptional customer services skills a credit to the Farnborough store. Thank you
2 February 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate you sharing your experience. We're so happy to hear that our sales representative was excellent and accommodating, advising you on availability, payment, and aftercare. It's great to know the demonstration and service were exceptional.
Customer Servixe
Service provided by Naveed was professional, effecient and met expectations in all areas.
Brilliant customer service, thank you Naveed.
2 February 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to share your feedback! We're happy to hear that the service was professional, efficient, and met your expectations. Thank you!
The staff were very helpful and not at…
The staff were very helpful and not at at all pushy .
3 February 2026
Reply from Bensons For Beds - Farnborough648
We appreciate that you found our staff helpful and not pushy at all. Thank you for sharing your positive experience with us!
Reply from Bensons For Beds - Farnborough648
Thank you for your review Christina! We’re delighted to hear our staff were both friendly and knowledgeable. We really appreciate you taking the time to share your feedback,
- Megan at Customer Care💜
Great bed and service
My login is Unhappy of Frimley, but in this case I am Happy of Frimley!Bed great, service taking old bed out, setting up new bed all very good. Advice good, friendly helpful delivery guys. Arrived on time.
27 January 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you had a positive experience! It's great to know that you found our service and delivery helpful and efficient. Thank you for your feedback.
Bensons have been brilliant through…
Bensons have been brilliant through ought the whole process. The per-sales was brilliant no hard sales, good old fashioned sales a laugh and a joke but with all the information, to make an informed decision.
we were kept updated through ought.
Delivery was brilliant we were kept updated, The delivery guys were spot on,
I cant say there was anything they could do to get it better, other than make them for free
26 January 2026
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you had such a positive experience! It's great to know the sales and delivery teams provided excellent service and kept you informed. We appreciate your feedback!
All round first class operation
The service and products were first class and so good we wrote to the company directly to advise them how impressed we were.
26 January 2026
Reply from Bensons For Beds - Farnborough648
We're happy to hear you were impressed with our first-class service and products. Thank you for taking the time to share your positive experience with us!
Excellent throughout
Excellent throughout. Very helpful store staff who took time to show us the different types of bed and mattress suitable for our needs. Very clear communication. Delivery was as expected and on time.
22 January 2026
Reply from Bensons For Beds - Farnborough648
We're delighted to hear that our store staff were helpful in guiding you to the perfect bed and mattress! It's great to know the delivery met your expectations. Thank you!
No option to give no stars or would…
No option to give no stars or would have done . Gave wrong information in store and sold something that was supposed to be part assembly but turned out to be full assembly and now will not refund as they say we ordered the item they did not care that there sales person told the wrong info . Now have had to go through the bank to dispute
23 January 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
I’m really sorry to hear about your experience and the incorrect information you were given in store Mrs Kinch— that’s not the level of service we want for our customers. So we can look into this properly and understand what’s happened, we’ve requested your order details. Once we have these, we’ll investigate and do everything we can to help bring this to a resolution,
Megan at Customer Care
From when I went into the shop to…
From when I went into the shop to choose a mattress to delivery all the staff were patient and helpful in answering my questions. The delivery came within the allocated time slot and I had a phone call about 20mins before they arrived.
22 January 2026
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our team was patient and helpful while you chose your mattress. It's great to know the delivery came within the expected time. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.