Bensons For Beds - Exeter Stone Lane Retail Park Reviews 

I purchased an iGel mattress from bensons for bed a few years ago, I made a complain due to the mattress forming large air pockets all over the top of the mattress and the mattress being so hot when it was sold as an iGel cool mattress which is why I purchased it. This is a very expensive mattress which you’d expect to be high quality.
I had someone from bensons for bed come out who persisted to say there was nothing wrong with the mattress, yet this man wasn’t the one who is sleeping on it and it was clearly visible that there was an issue was the fabric with very large pockets formed.

The mattress has got worst, it’s dipped in the middle completely it’s completely out of shape, I’m experiencing terrible back pain now as a result in my spine being bent due to the sinking in and it’s sooo hot!

I’ve been into bensons for beds and apparently there is nothing anyone can do about it yet this mattress has a 10 year guarantee!

Absolutely shocking benson for bed that you can rob someone of soo much money and not be willing to resolve the issues with a clearly faulty mattress!

I will never purchase another thing from bensons for beds again and will be sure to tell others of the poor customer service and quality.

Pleased with the experience and help in the shop. Was kept well informed about delivery and very pleased with the quality mattress bought . Delivery was on time and helpful

We received good customer service and are pleased with our purchase. However I was really shocked at a high delivery charge and then to find out that it doesn’t include assembly. We were then told if we wanted the current bed taken away it was another £100 which I thought was extortionate. It’s a shame that there are so many extra charges once you’ve bought a bed for it to be assembled in your home and the old one taken away. It would’ve been over £200 extra if we had paid for all 3!

Sales staff were excellent- additional discount was applied even though I was unaware- not taken delivery yet but hope that goes smoothly too.

Incredible service from inside the store with the honest and friendly sales staff to the post sale care and delivery team who were on time with great communication. Special mention to the in store sales team member who spoke like a normal human to us instead of the scripted style of a competitor. We were also listened to in Bensons for Beds. Consequently finding the mattress that was right for us was a pleasurable and straightforward experience which came as a wonderful surprise to us. Exeter store thank you!

The member of staff who helped me figure out what type of bed and mattress I was after was excellent - great knowledge, patience and full of valuable advice. I felt in safe hands and that my needs were understood. There was no hurry and I could ask as many questions as I needed. Extremely approachable staff who were enjoyable to talk with and learn from. The showroom has a calm, welcoming vibe :)

Very quick,efficient team. Very friendly, they also took all the rubbish away with them. Highly recommended.

Great product, got a good offer in January sale.
Can recommend the iGel mattress range, extremely comfortable nights sleep

I didn't even go in to the store to purchase anything but to accompany my sister for her choice. The service was great, the young lady was polite and knowledgeable with a huge range of beds and mattresses on offer to show us. My sister ordered a base and mattress and I ordered a new mattress. I popped back to the store a few weeks later to measure the depth of the base and the young lady remembered me. Makes any customer feel valued. Delivery on time with a good delivery team. Well done.

Helpful and knowledgeable staff. Good price and offer for the chosen mattress.

Staff were friendly, polite and quick to offer their services. No pushy sales just there and available if I needed advice or had questions. Good display of beds and clean tidy showroom.

Didn’t feel rushed at all. Took my time to lay on lots of different mattresses

I went in with my partner, a typically defensive customer suspecting all sales people to wear metaphorical masks. I couldn't have been more pleasantly surprised. No pressure, just advice when asked. I'd recommend anyone to go to the Exeter store.

Staff were knowledgeable and helpful. They provided just the right level of assistance without being too pushy. Discounted prices were good.

Mike was excellent and listened to our preferences and pointed out the potential mattresses to try.

We were able to get what we needed with minimum fuss, the sales assistant was very helpful and took the time to explain the different features of the beds and mattress's we were looking at.

Very good customer service