I ordered a Slumberland king size divan base with 2+2 drawers, along with an Erin headboard; I love them. Colour is great (Linen Beige) & the headboard is really substantial. Staff in store were real... See more
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Location
Switch locationUnit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB Erdington, Birmingham, GB
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Robert is a very attentive, intuitive, mature, respectful colleague. He is an excellent manager of the site. His insubordinate colleague who attacks the retail park manager for doing her job, on behal... See more
Company replied
Bev the sales lady was very knowledgeable and helpful me picked a very comfortable mattress, customer service was great from the moment my son and myself entered the store. Would highly recommend to... See more
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Ave made our new bed & mattress buying experience really easy & efficient. He gave us good options based on what we’d discussed & made suggestions to help us pick the best possible option for... See more
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Company details
About Bensons For Beds - Erdington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E2 Ravenside Retail Park, Kingsbury Road, B24 9QB, Erdington, Birmingham, United Kingdom
4.8
Excellent
174 reviews
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Very Friendly
Very easy to use , i went into the store beforehand to test mattresses in which the store employees made it very easy and comfortable to test the mattress i desired and allowed me to use a test machine which gives you different firmness ratings
5 June 2025
Reply from Bensons For Beds - Erdington
We're glad you found our mattress testing process easy and comfortable! It's great to hear that our team made your experience so positive and that you found the firmness rating machine helpful. Thanks for your feedback, Megan at Customer Care
Gentleman was very polite and helpful…
Gentleman was very polite and helpful excellent service. A great choice of beds and mattresses and a great price range
5 June 2025
Reply from Bensons For Beds - Erdington
We appreciate you sharing your positive experience! We're happy to hear that you found our service helpful and polite, with a great selection and prices. Thank you, Megan at Customer Care
Very helpful and informative staff in…
Very helpful and informative staff in the store, is more personal than shopping online.
26 May 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate you sharing your experience! We're happy to hear that our staff were so helpful and informative. We're glad you find it more personal in store! Thank you, Megan at Customer care
We were given time to look round before…
We were given time to look round before speaking to assistant, who then gave us lots of information on the products we liked
12 May 2025
Reply from Bensons For Beds - Erdington
"Thanks for taking the time to browse our products and for sharing your experience. Our team is always ready to provide you with the necessary information to help you make the best purchase choices. Hope to see you again soon!"
My Bed purchasing experience
From my knowledgeable questions to my questions that probably didn't even make sense, the answers were there from the two gentlemen and they didn't make me feel silly. They were able to guide me and make suggestions all the way through and were very helpful indeed. I was shown different price options and any special offers they had that day.
I would recommend and buy again. Thanks
13 May 2025
Reply from Bensons For Beds - Erdington
Thank you for your kind words and recommendation! Our team takes pride in providing excellent customer service and helping our customers make informed decisions. We appreciate your business and look forward to serving you again in the future.
Very welcoming on arrival
Very welcoming on arrival. Helpful staff, especially Bev, who talked me through and give great advice on what was best for me.
10 May 2025
Reply from Bensons For Beds - Erdington
Thank you for your kind words! Our team strives to provide exceptional service, and we are so glad that you had a positive experience with Bev. We appreciate your support and look forward to seeing you again soon!
Had a great experience and customer…
Had a great experience and customer service with Abu employee from the Birmingham branch.
11 May 2025
Reply from Bensons For Beds - Erdington
"Thrilled to hear that Abu from our Birmingham branch provided exceptional customer service! Thank you for your kind words and for choosing our business. We look forward to seeing you again soon!" #CustomerSatisfaction #ExceptionalService #BirminghamBranch
Excellent customer service
Bev at the Ravenside Retail Park helped me with my purchase today and she couldn’t have done more. Very attentive, friendly and a pleasure to meet. She is a real credit to your team :)
5 May 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you for your kind words, we are delighted to hear that Bev provided such exceptional service during your visit to our store. We are proud to have her as a part of our team and will make sure to pass on your compliments to her. We hope to see you again soon! :) Sleep well, Team Bensons💜
Met Ryan almost as soon as we entered
Met Ryan almost as soon as we entered. He very quickly found and replicated our previous order. It was a pleasure to be served as professionally and as promptly as we were. All the relevant details were to hand.
26 April 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you for the kind words, we are happy to hear that Ryan provided such excellent service and made sure to replicate your previous order. We strive to provide prompt and professional service to all of our customers. We appreciate your support!
All round service from walk in to finished product
Great salesman (Wayne) - not pushy, friendly and fair / realistic
Assembly service equally good - they guys came, very respectful, fitted with ease and did a great job!
25 April 2025
Reply from Bensons For Beds - Erdington
Thank you for your wonderful review! Our team always strives to provide top-notch service, and we're glad to hear that Wayne and our assembly team lived up to your expectations. We appreciate your business and hope to see you again soon! 😀👍 #HappyCustomers #GreatService
The staff were really helpful…
The staff were really helpful especially Bev and the manager. I bought a mattress 8 years ago and wanted the same again. Luckily the mattress was still made and I am looking forward to receiving my new mattress very soon.
26 April 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We are thrilled to hear about your positive experience with our staff, especially Bev and our manager. It's always a pleasure to have returning customers like you. Thank you for choosing us for your new mattress purchase, we can't wait for you to receive it!
Very knowledgeable
Wayne helped us determine the matress we needed and explained all the options available.
24 April 2025
Reply from Bensons For Beds - Erdington
Thank you for your kind words! We are thrilled to hear that Wayne provided exceptional service and helped you find the perfect mattress. Thank you for choosing us for your bedding needs. Sleep well! ✨🛏️
Great customer service
24 April 2025
Reply from Bensons For Beds - Erdington
"Thank you so much for your kind words about our customer service! We strive to provide the best experience for our valued clients. Come back and see us again soon!"
best decision of my life to buy a…
The best decision of my life to buy a bed from bensons
22 April 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you so much for choosing Bensons for your bed purchase! We are thrilled to hear that it was the best decision of your life. We strive to provide our customers with high-quality products and exceptional service. Thanks for being a valued customer! 🛏️😊
King Sized quality bed for excellent price.
We ordered a king size bed from our local Bensons. A very easy and efficient process. We were kept informed of delivery and it arrived as scheduled. Delivery team were excellent. Bed is now installed and we're extremely pleased with it. Good value, great product!
22 April 2025
Unprompted review
Reply from Bensons For Beds - Erdington
Thank you so much for your review! We are thrilled to hear that you had a pleasant experience with our team and that you are pleased with your new bed. We strive to make the purchasing process easy and efficient for all of our customers. Enjoy your new king size bed!
Great experience
Great products, great service competitive prices. Fast delivery considerate fitting engineers. All round great experience
27 December 2024
Reply from Bensons For Beds - Erdington
Thank you so much for your kind words! We take pride in providing top-notch products, exceptional service, and competitive prices. Our team is dedicated to making sure your experience with us is nothing short of amazing. We appreciate your support!
Reply from Bensons For Beds - Erdington
"We are thrilled to hear about your positive experience with Josh! We pride ourselves on having exceptional sales representatives who provide top-notch service. Thank you for choosing our business and giving us a great rating.
A1 Sales person put us at ease…
A1 Sales person (BEV) put us at ease explained the science of sleep tried several mattresses and made us feel comfortable that we had chosen right one A1
23 March 2025
Unprompted review
Reply from Bensons For Beds - Erdington
"Thank you so much for sharing your positive experience with our salesperson, BEV! We are delighted to hear that they were able to guide you through the process and help you find the perfect mattress. It's our goal to make sure our customers feel comfortable and confident in their purchase. Thank you for choosing us!
Excellent customer service
My in store experiences were great. Both Wayne and Bev provided excellent customer service. Thanks to you both!
9 March 2025
Reply from Bensons For Beds - Erdington
We appreciate you taking the time to share your positive in-store experience. We're so glad to hear that our team provided excellent customer service! Take care, Megan at Customer care
Very helpful & knowledgeable.
The assistant Ave was very helpful and knowledgeable. He understood my requests and talked me through options.
11 March 2025
Unprompted review
Reply from Bensons For Beds - Erdington
We appreciate your feedback! We are so glad to hear that our assistant was helpful and knowledgeable and guided you through the available options. Thank you, Megan at Customer care
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