The salesman at the store was great he showed me a few different mattresses and he helped me to make the right decision. The delivery guys were great they explained everything to me about turning my m... See more
Location
Switch locationUnit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW Enfield, London, GB
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Great service, delivered everything we asked for, communication from start to finish of order was excellent.will recommend without doubt, ordered originally from Dreams shocking service, would of gone... See more
Great service from start to finish, Rashid at our Local Bensons in Enfield was very helpful, knowledgeable and patient. The delivery team was great as well. An overall stress free experience.
Company replied
Customer service was so good Online expereince was great - kept informing me on the prgoress of my order. The beds X4 were so carefully packaged with no damage at all. The Mattress is as expecte... See more
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Company details
About Bensons For Beds - Enfield363
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 De Mandeville Gate Retail Park, Southbury Road, EN1 1TW, Enfield, London, United Kingdom
- 2083632710
4.9
Excellent
402 reviews
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The sales person was very knowledgeable…
The sales person was very knowledgeable and understood our needs. He was very professional in his approach.
6 August 2026
Great experience overall and with the…
Great experience overall and with the Enflield branch in particular. Mark was amazing and helped us understand all the details, materials, options, finance etc., as we were coming completely new to mattresses.
26 May 2026
The salesman at the store was great he…
The salesman at the store was great he showed me a few different mattresses and he helped me to make the right decision. The delivery guys were great they explained everything to me about turning my mattress every two weeks. I would definitely recommend Bensons for beds to everyone.
6 August 2026
Great service
Great service, delivered everything we asked for, communication from start to finish of order was excellent.will recommend without doubt, ordered originally from Dreams shocking service, would of gone to Bensons before Dreams if the store was made more visible
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service from start to finish
Great service from start to finish, Rashid at our Local Bensons in Enfield was very helpful, knowledgeable and patient.
The delivery team was great as well.
An overall stress free experience.
2 August 2026
Reply from Bensons For Beds - Enfield363
We're so pleased to hear you had such a stress-free experience from start to finish! It's wonderful that our team member was helpful, knowledgeable, and patient, and that the delivery team also provided great service.
Team Bensons
Excellent experience
We received useful information in the shop without the shop assistant being pushy.
We had to reschedule the delivery twice which was very easy to do.
The delivery people were careful and courteous
2 August 2026
Reply from Bensons For Beds - Enfield363
We're so pleased to hear you received useful information in the shop without feeling pressured. It's wonderful that rescheduling your delivery was easy and that our delivery team was careful and courteous. Thank you for your kind words!
Team Bensons
Great sales assistant! Our sales assistant Rushid was…
Our sales assistant Rushid was fantastic! He remembered us from when we were there last Christmas and he’s very helpful! Lovely guy and make our experience a lovely one!
25 July 2026
Reply from Bensons For Beds - Enfield363
We're so pleased to hear that our sales assistant was fantastic and remembered you from your previous visit! It's wonderful that Rushid was very helpful and made your experience a lovely one.
Team Bensons
Customer service was so good
Customer service was so good
Online expereince was great - kept informing me on the prgoress of my order.
The beds X4 were so carefully packaged with no damage at all. The Mattress is as expected. Very good product. My children and I assembled them by ourselves - instruction is fairly straightforward to use.
19 July 2026
Reply from Bensons For Beds - Enfield363
We're so pleased to hear about your excellent experience with our customer service and online updates! It's wonderful that your beds arrived carefully packaged and undamaged, and that you found the mattress to be a very good product. We're also glad the assembly instructions were straightforward.
Thank you for your positive review - Lauryn at Customer Care 💜
Andy and James were both fantastic
Andy and James were both fantastic! Very punctual and despite the hot weather got our bed set up in speedy time! Probably one of the nicest delivery team we've ever had!
10 July 2026
Reply from Bensons For Beds - Enfield363
We're so pleased to hear that your delivery team was fantastic! It's wonderful that they were punctual and set up your bed quickly, even with the hot weather. We truly appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Enfield363
We are so pleased to hear that we were on time and did a good job for you. Thank you for sharing your positive experience with us!
Thank you for your positive review - Lauryn at Customer Care
The shop assistant was very helpful and…
The shop assistant was very helpful and informative in helping me to choose the right mattress for my needs.
14 July 2026
Reply from Bensons For Beds - Enfield363
We're so pleased to hear that our shop assistant was very helpful and informative in assisting you to choose the right mattress for your needs. Thank you for your wonderful feedback!
Team Bensons
Everything from start to finish
Everything from start to finish
Very supportive team
Very kind and helpful
Very polite
Will order again
This team needs some sort of recognition
Thank you 🫶🏽
14 July 2026
Unprompted review
Reply from Bensons For Beds - Enfield363
We're so pleased to hear that your entire experience was excellent from start to finish! It's wonderful that our team was so supportive, kind, helpful, and polite. We truly appreciate your kind words and look forward to your next order!
Great Service
Great service from the initial sale process through to delivery.
10 July 2026
Unprompted review
Reply from Bensons For Beds - Enfield363
We're so pleased you received great service from the initial sale process through to delivery. Thank you for your wonderful feedback!
Sales rep was knowledgeable
Sales rep was knowledgeable. He left us alone to try as many beds as required. but was on hand to answer questions.
21 June 2026
Reply from Bensons For Beds - Enfield363
We're delighted to hear that our sales representative was knowledgeable and gave you the space you needed to make your decision while still being available to assist. Thank you for your positive feedback!
Reply from Bensons For Beds - Enfield363
We are so pleased you found our service very good and the product excellent quality. Thank you for your kind words!
Team Bensons
Excellent delivery service
Excellent communication on day of delivery from the driver John H & Steven B. They went above and beyond to place the boxes where I requested.
27 June 2026
Reply from Bensons For Beds - Enfield363
We're so glad to hear our delivery team provided excellent service and went above and beyond for you! Thank you for sharing your positive experience.
Team Bensons
The sales person was very helpful and…
The sales person was very helpful and knoledgeable about the mattresses. He gave us good advice and guidance as to the type of mattress that would suit us best,
19 June 2026
Reply from Bensons For Beds - Enfield363
We're so pleased our team provided helpful and knowledgeable advice, guiding you to the perfect mattress. We appreciate your positive feedback!
Team Bensons
Mark
Mark , was amazing and we realised he was the same person who served us 9 years when we bought our last bed and mattress .
Definitely 5/5 or more
18 June 2026
Reply from Bensons For Beds - Enfield363
We are so happy to hear about your wonderful experience and that our team member provided such excellent service again! Thank you for your continued loyalty.
Team Bensons
Excellent service from the start!
Rashid and Mark were so welcoming and delivered excellent customer service patiently supporting me right from my initial telephone enquiry to visiting the Enfield store with my husband. We found the staff to be friendly and knowledgeable, and having recently lost my mum, they made my job looking for a bed and mattress for my dad's spare room so much smoother, which I was very grateful for. I would highly recommend this shop, as in my experience, their quality and service received outweighed the competition next door!
13 June 2026
Unprompted review
Reply from Bensons For Beds - Enfield363
We're so pleased to hear our team provided such welcoming and excellent customer service during a difficult time. It's wonderful that we could make your experience smoother and that you found our staff friendly and knowledgeable. Thank you for your high recommendation!
Team Bensons
Mark at Enfield was amazing and really…
Mark at Enfield was amazing and really helpful. He is very knowledgeable and was able to help us find the bed we wanted
1 June 2026
Reply from Bensons For Beds - Enfield363
We're delighted our team member was so helpful and knowledgeable in assisting you to find the perfect bed. Thank you!
Team Bensons
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