Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... See more
Company replied
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Excellent customer service from Bev. She didnt rush us and we walked through various options that we were interested in. She was friendly and very knowledgeable.The bed and mattress we decided on was... See more
Company replied
Excellent customer service from all of the team! I met Peter , Hannah and Caitlin all of whom were knowledgeable, helpful and a great deal of banter made our buying experience a fun one.
I’ve already done this twice. Generally I was pleased with contacts with Bensons- some glitches eg head board and base didn’t match. Also problem with non delivery of mattress protectors Andy reques... See more
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
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Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
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Straightforward information without pressure to buy
Hayleigh was very knowledgable about their products, helpful and very pleasant to deal with. She checked our order every step of the way to make sure she had the right products on the order.
The staff were very friendly and informative on product
Very good customer service and wide range of quality products to choose from.
Great experience, helpful without being obtrusive, explained all aspects of the finance, bed model etc.
Staff were very curtuios and friendly, explaining differences between the mattresses,to match my needs. All the beds where easily accessible and cleanWe purchased our last bed from Bensons and found the company fulfilled all our expectations.well done.
I was fortunate to have a showroom near me so that I can have a look at mattresses but not really knowing what I was looking for .
Then came Bob who gave me his knowledge and pointed me on the right direction and ultimately helped me made the right choice. What's also so good , Benson has a 40 Nights Comforts Guarantee to make sure I have the mattress that I will be happy with.
Thank you for all your help Bob .
Very attentive young man looked after us and provided excellent service.
Detailed and patient explanation of the mattresses and opportunity to try them all
Efficient review of mattresses and taking of order
Very helpful and pleasant staff.
There was plenty of choice in the shop too.
When I arrived at the store a member of staff came over to welcome me and asked how he could help, he was very helpful and knowledgeable.
Excellent advice. Very helpful salesman (Shaun) who clearly knew the products and was able to provide excellent advice.
Your salesperson went out of his way to ensure that what we were looking for you had in store.
The salesman in store was very helpful in pointing out mattresses that would suit our needs
Very helpful and willing to guide us to the area that most suited our needs . Would be happy to return to the shop for further purchases.
A brilliant experience. My husband I went to the store to purchase a king sized mattress. There were lots of options at good prices. At first we were nervous that we would be hounded by salesmen, but this was not the case. Shaun left us to browse, and when we were ready to purchase, he went through with the sale very smoothly and efficiently.
Salespeople had good knowledge of products. Didn't oversell - suggested base and mattress to suit my budget. My Salesperson, Peter, arranged to price match with his manager when I provided proof of online discount
Able to sample the mattresses on the beds was good. So much to chose from. Nearly every kind of bed was there to try. The salesman was very helpful but not pushy. Reduced display models if your budget was tight was good too.
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