Was served by Niall, excellent service with a no nonsense approach, no horrid upselling technique applied, told him my needs and budget and he stuck to it. Very friendly and confident so i bought the... See more
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Location
Switch locationUnit 12b Crescent Link Retail Park, BT47 6SA Derry, Londonderry, GB
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Good advice and overall service. Unfortunately the wait for our bed nearly put us off the purchase., which was out of the staff control. Very pleased with the experience
Company replied
Hi bought a bed mattress and headboard in crescent link store in Derry Open late night, brilliant, for me! Robert was amazing, made it purchase affordable and pleasant. Thank you. Nothing like on... See more
Company replied
John, the staff member was excellent. He took time with us to explain the different products (mattresses), letting us try each mattress and help us make our decision.
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Company details
About Bensons For Beds - Derry
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 12b Crescent Link Retail Park, BT47 6SA, Derry, Londonderry, United Kingdom
4.6
Excellent
52 reviews
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Fantastic customer service
Fantastic customer service. Delivery were friendly and on time.
24 April 2026
Reply from Bensons For Beds - Derry
Thank you Ms Forbes! 😊 We’re so pleased you enjoyed the fantastic service and friendly, on‑time delivery — our team will really appreciate your kind words,
Megan | Customer Care Specialist💜
Local Level - Crescent Link Store
We recently had to arrange a loan mattress due to a change in our original delivery date, and I wanted to share how positive the experience turned out to be.
At a local level, the customer service and communication truly cannot be faulted. The team (Robert & Sharon) at the Crescent Link branch were excellent-friendly, professional, and very understanding of my frustration around the delay.
In-store staff went out of their way to help and made the whole situation much easier to deal with.
The replacement mattress was delivered quickly, and the delivery process was smooth and efficient. The delivery driver was particularly pleasant and helpful, which made a great impression.
Overall, despite the initial inconvenience, the level of service we received from the local branch turned this into a very positive experience.
25 March 2026
Unprompted review
Reply from Bensons For Beds - Derry
We appreciate you sharing your experience. We're happy to hear that the team provided excellent customer service and communication during the loan mattress arrangement. It's great to know that the in-store staff were helpful and the delivery process was smooth. Thank you for your positive feedback.
Team Bensons
Was served by Niall
Was served by Niall, excellent service with a no nonsense approach, no horrid upselling technique applied, told him my needs and budget and he stuck to it. Very friendly and confident so i bought the bed there and then without shopping around.
1 April 2026
Reply from Bensons For Beds - Derry
Thank you for the fantastic feedback! 😊 We’re really pleased to hear Niall delivered such excellent, no‑nonsense service and respected your needs and budget—no pressure, just honest advice. It’s great to know you felt confident enough to buy there and then. We’ll be sure to pass this on to Niall!
Thank you,
Megan | Customer Care Specialist🛏️✨
Delivery was right on time and they…
Delivery was right on time and they kept me updated on the schedule. Really delighted with my purchases of mattress and bed.
9 March 2026
Reply from Bensons For Beds - Derry
Mrs Doherty,
We appreciate your positive feedback! We're so glad to hear that your delivery was on time and that you were kept informed. We're delighted you're happy with your new bed and mattress.
Thank you for your positive review - Lauryn at Customer Care.
Hi bought a bed mattress and headboard…
Hi bought a bed mattress and headboard in crescent link store in Derry
Open late night, brilliant, for me!
Robert was amazing, made it purchase affordable and pleasant. Thank you.
Nothing like on store shopping!
27 February 2026
Reply from Bensons For Beds - Derry
Mary Brines,
We're happy to hear that you had such a brilliant experience in our store in Derry. We appreciate your positive feedback regarding the helpful service you received and hope you enjoy your new bed, mattress, and headboard!
Team Bensons
Gemma was very attentive from the…
Gemma was very attentive from the moment we first walked into the Derry store, asking us lots of questions about what we are looking for and what we don't like about our current mattress and showed us multiple different mattresses until we eventually found one we liked.
She gave us multiple options for finance and was very knowledgeable about the whole process from start to finish.
Really looking forward to our new mattress and would definitely recommend the store to anyone who is looking for a new mattress or bed
27 February 2026
Unprompted review
Reply from Bensons For Beds - Derry
Shane court,
We're happy to hear that you found someone attentive and knowledgeable in our Derry store. It's great to know that they helped you find the perfect mattress. Thank you for recommending our store!
Team Bensons
Exceptional customer service
Robert was knowledgeable, warm and friendly that’s the reason we went back to the store in Derry.
26 February 2026
Reply from Bensons For Beds - Derry
Really appreciate your lovely feedback! Robert will be thrilled to know his helpful and welcoming service brought you back to the store.
We hope to welcome you back soon!
Megan at Customer Care
Smooth and satisfactory process from start to finish
From start to finish everything was great. The staff in shop were polite and friendly and knowledgeable.i was taken through the Ordering process by the staff Robert, everything was explained and covered. I purchased two beds and mattresses. I was kept updated on the whole process via email. Beds were delivered as advised and they were put up by the delivery guys, Who again were polite and friendly. I would strongly recommend to pay for the build process as these beds came flat pack. The mattresses were good quality. The beds and mattresses are comfy and cosy!
20 February 2026
Reply from Bensons For Beds - Derry
Really appreciate your lovely feedback Catherine! Wonderful to hear the shop staff were so friendly and knowledgeable, and that Robert made the ordering process clear and easy. Delighted your two beds and mattresses arrived as advised, were assembled professionally, and that the communication throughout was spot on. Great to know you’re happy with the quality and comfort—thank you for the glowing recommendation,
Megan at Customer Care
Great to do business with
Extremely helpful and knowledgeable staff who solved a dilemma for us in choosing beds, mattresses, and headboards. The whole experience has been very smooth to date, and further with updates on delivery.
12 February 2026
Reply from Bensons For Beds - Derry
We appreciate your feedback! We're happy to hear that our staff were helpful and knowledgeable in assisting you with your choices. It's great the experience has been smooth, along with delivery updates.
Stewart - Bensons Team
Fantastic service from going into the…
Fantastic service from going into the shop being dealt with by Sharon fantastic customer service , the delivery men very prompt on time very pleasant an respectful of my property
26 January 2026
Reply from Bensons For Beds - Derry
We're happy to hear you received fantastic customer service in our shop and that the delivery team was prompt, pleasant, and respectful! Thank you for your positive feedback,
Megan at Customer Care
Good advice and overall service
Good advice and overall service. Unfortunately the wait for our bed nearly put us off the purchase., which was out of the staff control. Very pleased with the experience
25 January 2026
Unprompted review
Reply from Bensons For Beds - Derry
We appreciate your feedback and are glad you are pleased with our service. We regret the delay with your bed, and we're grateful for your patience.
Portal for tracking order doesn’t work
Robert at crescent link was very great and helpful choosing the right mattress only issue I have is when I go to use the link for tracking the order through the bensons website I’m met with a blank page
21 January 2026
Reply from Bensons For Beds - Derry
We're glad the selection assistance was helpful. We're sorry you're having trouble with the order tracking link. We'll investigate the issue on the website. Thanks for your feedback.
The staff were friendly and…
The staff were friendly and professional. They listened to what we were looking for
19 January 2026
Reply from Bensons For Beds - Derry
We appreciate your feedback and are so happy to hear that our staff were friendly, professional, and attentive to your needs!
From the minute we entered the store we…
From the minute we entered the store we were greeted by Robert. The wealth of knowledge alone about every product we enquired about was enough reassurance for us to make a decision to buy from Bensons. Robert is a real asset to the company. Please personally thank him from Mr and Mrs Quinn
2 January 2026
Unprompted review
Reply from Bensons For Beds - Derry
Thank you for sharing such wonderful feedback Gordon! We’re delighted to hear Robert made such a positive impression with his knowledge and support. He truly is an asset to our team, and we’ll make sure to personally pass on your thanks from Mr. and Mrs. Quinn. We hope you enjoy your new purchase,
Megan at Customer Care
Very knowledgeable on all the products…
Very knowledgeable on all the products with no hard sell .
30 December 2025
Reply from Bensons For Beds - Derry
We appreciate your feedback! We're so glad you found our team knowledgeable and helpful, with no pressure to buy. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service from Sharon…
Excellent customer service from Sharon in the Derry store. So knowledgeable and very helpful to keep within my budget. Delighted with my purchase. Will definitely go with Bensons again and will recommend to others.
13 December 2025
Reply from Bensons For Beds - Derry
We're delighted to hear about the excellent customer service you received in our store. We're so glad that our team member was knowledgeable and helpful, and that you're happy with your purchase. We appreciate your recommendation! Stewart - Team Bensons
Reply from Bensons For Beds - Derry
Thank you! We’re thrilled to hear everything went smoothly from start to finish.
Thanks for choosing us – we hope to serve you again,
Megan at Customer Care
Excellent product and service. Competitively priced
No hassle. Robert was very helpful in store.
3 December 2025
Reply from Bensons For Beds - Derry
We're happy to hear that you had a great experience. We appreciate you taking the time to leave us this positive feedback.
I ordered my mattress in August and was…
I ordered my mattress in August and was given a delivery date of September. The mattress was finally delivered in November. Not really a great experience at all.
21 August 2025
Unprompted review
Reply from Bensons For Beds - Derry
We appreciate you sharing your experience. We're sorry to hear about the significant delay in your mattress delivery. We'll review this to improve our delivery process.
Excellent service from start to finish
Excellent service from start to finish...the way it should be done👍👍
10 October 2025
Unprompted review
Reply from Bensons For Beds - Derry
We appreciate you taking the time to share your experience Brian. We are happy to hear that you received excellent service from beginning to end.
Thank you for your review – Lauryn at Customer Care 💜
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