Bensons For Beds - Cwmbran225 Reviews 

289
TrustScore 5 out of 5

4.9

Unit 3c Cwmbran Retail Park, NP44 3JQ Cwmbran, Gwent, GB


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Rated 5 out of 5 stars

I was dreading choosing a mattress with the long drawn out sales pitch. How wrong was I. David met us as we entered the shop and I told him 3 things we were looking for. We were shown and tested 4 bed... See more

Rated 5 out of 5 stars

Shane in the Cwmbran store was very helpful and knowledgable. Gave good advice and was considerate in allowing us time to discuss our options and try the mattresses on our own. We didn’t feel at all p... See more

Rated 4 out of 5 stars

Spoke to salesman who was extremely helpful and decided to go back I. January sales for better deal and was promised delivery on 9th February in time for Valentine’s Day so got rid of spare bed moved... See more

Company replied

Rated 5 out of 5 stars

I dealt with Shane at the Cwmbran store, he was very helpful, patient and went through all options available in the range of bedroom furniture I chose. Following my order, I received all the necessar... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Cwmbran225

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3c Cwmbran Retail Park, NP44 3JQ, Cwmbran, Gwent, United Kingdom

  • 1633485717

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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4.9

All reviews

(289)

25,888 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent helpful salesman

The salesman was extremely helpful and went out of his way to compare prices, fabrics etc

14 February 2025
Bensons For Beds - Cwmbran225 logo

Reply from Bensons For Beds - Cwmbran225

We're happy to hear that the salesperson was so helpful and thorough! Thank you for sharing your positive experience with us; we appreciate it. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Could not fault it

Just bought a new house and needed to buy a bed. Myself and my partner were pretty set on purchasing one from an online store due to the price (was very cheap) but we said we would come up to Bensons in Cwmbran for a quick look before making any decisions. Walked in and was greeted by Shane - there were no pressure tactics or anything just a warm welcome and asked if we had any questions. We walked around and spent around 15 minutes on the first floor looking at the beds and mattresses - found one we liked but was unsure on the firmness of the mattress. Shane took us around all the same mattresses but of the different firmness until we got the one we wanted. Again, no pressure tactics just answered all my questions. We sat down went through all the costs and the current offers on - talked me through the bed guard package - which when it was put in perspective was actually a really good offer. Shane printed off a quote and gave me all the dimensions. I went away measured it all up and then drove back up and made the purchase. He arranged a delivery date that suited me and we both were very happy with the purchase and in the end it only cost a few hundred more than the one we saw online but this time we could be sure of the quality. 10/10 would go straight to Bensons for a bed next time as opposed to looking at these cheap online stores.

1 February 2025
Unprompted review
Bensons For Beds - Cwmbran225 logo

Reply from Bensons For Beds - Cwmbran225

We're happy to hear that you had such a positive experience in our store. It's great to know that the service you received helped you find the perfect bed and mattress. We appreciate you choosing us and value your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Very knowledgeable and helpful

Very knowledgeable and helpful. Terry was very patient and the purchase was non pressured and simple.

21 January 2025
Bensons For Beds - Cwmbran225 logo

Reply from Bensons For Beds - Cwmbran225

We're happy to hear that you found our team member knowledgeable and helpful! We appreciate your feedback regarding the simple, non-pressured purchase experience.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Beds

Very good in store service and a lovely gentleman help me with my purchase

14 January 2025
Bensons For Beds - Cwmbran225 logo

Reply from Bensons For Beds - Cwmbran225

We appreciate your positive feedback! We're so glad to hear that you received very good service and assistance with your purchase.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Shane at Benson for beds in Cwmbran was…

Shane at Benson for beds in Cwmbran was so helpful and fully explained everything, no pressured added and sorted us out quickly

14 January 2025
Bensons For Beds - Cwmbran225 logo

Reply from Bensons For Beds - Cwmbran225

We're happy to hear that our team member was so helpful and provided a great, no-pressure experience. We appreciate you taking the time to share your positive feedback! Take care, Megan at Customer Care

Rated 5 out of 5 stars

Helpful service in store

Helpful service in store. Advice on different types of Mattresses. Sales were quick and efficient.

7 January 2025
Bensons For Beds - Cwmbran225 logo

Reply from Bensons For Beds - Cwmbran225

We appreciate you sharing your positive experience! We're glad our team provided helpful advice and efficient service during your mattress purchase.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Muntazir was Great

Muntazir was great. He was very informative and made the whole process extremely easy and straight forward.

31 December 2024
Bensons For Beds - Cwmbran225 logo

Reply from Bensons For Beds - Cwmbran225

We're happy to hear that the process was easy and straightforward for you, and that our team member was very informative. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

We have only order a bed so far but the…

We have only order a bed so far but the experience in store in Cwmbran was excellent. Terry the sales advisor was amazing, very knowledgeable and able to guild us without be too push for the sales. His knowledge about the products filled us with confidence and we are looking forward to receiving our bed shortly.

31 December 2024
Rated 5 out of 5 stars

Purchase of bed

Staff knowledge was excellent and took us through the range of products and mattress differences allowing us to try products in a non pushy way. Very pleased.

7 December 2024
Rated 5 out of 5 stars

We were greeted as we arrived

We were greeted as we arrived,given the relevant information required and then left alone to look around at our leisure without needless interference.
When we had made our choice we were dealt with professionally and in a very friendly manner.
A good experience that we would recommend to family and friends.

26 October 2024
Rated 5 out of 5 stars

Double Mattress

Excellent service and warming welcome to the store, all products were explained thoroughly and I didn’t feel pressured into buying. Looking forward to my order arriving and further peaceful sleeps.

17 October 2024
Rated 5 out of 5 stars

Bensons experience

What a store I was sorted out by a brilliant not pushy but very friendly salesman named Terry he's the reason I bought from Bensons knowledgeable explained everything made my wife and I like family absolute credit to Bensons it's a pity other shops don't employ more staff like Terry 10 out of 10

12 October 2024
Rated 5 out of 5 stars

Terry was wonderful

Terry was wonderful, super helpful, super informative. He was able to show us different kinds of mattresses and also how they feel with different tops or different bases and how much they were contributing factors. He encouraged us not to make a rash decision as sleep is important and have a think. We left, went to another store and went back within about 15 minutes! Purchased with Terry, it was the best experience and he was able to answer all our questions and options. Can't wait for delivery day now! Thanks Terry!

3 October 2024
Rated 5 out of 5 stars

Positive Experience

On arriving in the store we were greeted by Gavin, we explained to him what we were looking for and he took it from there. He is very polite, knowledgable and patient with his customers, buying a bed is not a easy choice and Gavin made the process enjoyable and reassuring, without a doubt he is a asset to the company, I am confident our purchase will be delivered without fuss so my overall experience with Bensons for Beds is very positive

14 September 2024
Unprompted review

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