No pushy salesmen but help on hand as soon as you ask. Great instore service Lovely customer service and great delivery. Treated me with care and respect (I am 82 yrs old).The bed I bought is lovely... See more
Company replied
Location
Switch locationUnit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment we entered our local store to the delivery of our new mattress we could not fault Bensons for Beds. Excellent and knowledgeable store staff member who was both courteous and kind to... See more
Company replied
Great price great service Purchased a new bed frame during a sale at a really good price. The salesman was happy to show us various options in the store and check stock. Our order was delivered with... See more
Company replied
We had a fantastic experience when we visited last Saturday to buy a new mattress. Natalie helped us to find the right firmness and then took us to try lots of different mattresses. She explained the... See more
Company details
About Bensons For Beds - Coventry206
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit N Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, West Midlands, United Kingdom
- 2476667143
4.8
Excellent
344 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy relaxed and friendly not pushy…
Easy relaxed and friendly not pushy like some sales
15 January 2026
Reply from Bensons For Beds - Coventry206
We're so glad you found our team relaxed and friendly, without sales pressure. Thank you for your positive feedback; we appreciate it.
Excellent Bensons for Beds service
Delivery team where polite, on time with excellent communication.
Very quick and careful when installing product.
14 January 2026
Unprompted review
Reply from Bensons For Beds - Coventry206
We appreciate you sharing this great feedback! We're so glad the delivery team was punctual, communicative, and careful while installing your product.
Great customer service
7 January 2026
Reply from Bensons For Beds - Coventry206
Thank you for your 5 star review Chris! We’re thrilled to hear you received great customer service. Your feedback means a lot to us,
Megan at Customer Care
Ottoman bed
When we entered we were asked what we were looking for, it was then explained about discounts, finance etc. But then we were left to look which was great. Only when we asked for help they joined us. Brought the bed straight away down to the service given.
1 January 2026
Reply from Bensons For Beds - Coventry206
We're glad you enjoyed your experience and appreciated our approach to customer service. It's great to hear that our team was helpful when needed. Thank you for your positive feedback!
Stewart - Team Bensons
Reply from Bensons For Beds - Coventry206
We're happy to hear that you had a great experience with our team. Thank you for your positive feedback! Michael @ Team Bensons
Reply from Bensons For Beds - Coventry206
We’re delighted to hear the team provided such an organised and professional service. Thank you for your positive review – Lauryn at Customer Care 💜
Very good service.
8 December 2025
Reply from Bensons For Beds - Coventry206
We appreciate your feedback—it means a lot to us Mrs Wilson.
We’re so glad you had a great experience. Hope to see you again soon,
Megan at Customer Care
Good collection of bedroom furniture and knowledgable staff
Recently visited the Benson for Beds store and my experience was good. They have good collection and variety of bedroom furniture . The staff is friendly and knowledgeable. Intasar from sales team was really helpful, and explained every details of the choosen product. All in all a good experience and I’d definitely recommend it to anyone setting up their home.
30 November 2025
Reply from Bensons For Beds - Coventry206
Thank you for your wonderful feedback! We’re delighted Intasar made your experience smooth and informative. We’ll be sure to share your kind words with him,
Megan at Customer Care
Reply from Bensons For Beds - Coventry206
We appreciate you taking the time to leave us a review! We are happy to hear our service and explanations met your needs.
– Thank you, Jess- Team Bensons
Impressed with the overall experience
We were looking for a new mattress, and it was a pleasure to meet someone who had excellent product knowledge and no obvious sales patter. Akram even showed us the various materials used in the manufacturing process of some and explained the differences in quality. We are very pleased that we went to Bensons. Looking forward to receiving our order. Thank you, Akram
23 November 2025
Reply from Bensons For Beds - Coventry206
We're glad you enjoyed your experience and found our team member's product knowledge helpful. We appreciate you choosing us for your new mattress. We look forward to you receiving your order. Thank you for your positive feedback,
Megan at Customer Care
Excellent customer service
Excellent customer service. I cannot thank Natalie enough for her time and patience in helping me select the right mattress. Everything was explained, advice shared and options given. No pressure.
Further follow up call with Akram continued this excellent service and I look forward to taking delivery of my new mattress soon.
15 November 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
We’re so pleased to hear Natalie provided such patient and knowledgeable support in helping you choose the perfect mattress! It’s great to know Akram continued that excellent service with a follow-up call. We can’t wait for you to enjoy your new mattress soon!
Thank you for your positive review Nicola – Lauryn at Customer Care 💜
No pressure sales we were able to…
No pressure sales we were able to explore and find what we wanted without being interrupted
18 November 2025
Reply from Bensons For Beds - Coventry206
We're glad you enjoyed your experience and appreciated the no-pressure environment while finding what you wanted. Thank you for your positive feedback,
Megan at Customer Care
The member of staff that greeted us was…
The member of staff that greeted us was really helpful. He explained everything thoroughly and answered our questions. He wasn’t pushy but just genuinely wanted to help.
25 October 2025
Reply from Bensons For Beds - Coventry206
We appreciate you sharing your experience! We're happy to hear that our staff member was helpful, explained everything thoroughly, and answered all your questions without pressure.
Megan at Customer Care
Reply from Bensons For Beds - Coventry206
We're glad you found our salesperson patient and knowledgeable. Thank you for your positive feedback; we appreciate it greatly.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Good buying experience
The store was attractive and well organised. The sales staff were very helpful and informative and able to negotiate on overall prices
15 October 2025
Reply from Bensons For Beds - Coventry206
We appreciate you sharing your experience! We're happy to hear that you found our store attractive and well-organized, and that our sales team was helpful during your visit. Thank you for your review – Lauryn at Customer Care 💜
Excellent service
11 October 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Coventry206
Love that! Great people + great quality = happy customers all around. Thanks for the fantastic review! Megan at Customer Care✨🛏️
GREAT FACE TO FACE CUSTOMER SERVICE:I popped into Bensons For Beds in…
I popped into Bensons For Beds in Coventry where the Sales Person named Intasar was very helpful indeed.
He knew my budget and the fact that I needed to factor in the price, assembly of the bed.
He wasn’t pushy at all, just very friendly and efficient & explained the process of delivery etc.
He said I could call him if I needed any help. Looking forward to my new bed!
6 October 2025
Reply from Bensons For Beds - Coventry206
We appreciate you sharing your positive experience at our Coventry location. We're happy to hear that our sales team member was helpful, understood your needs, and explained the delivery process clearly. We hope you enjoy your new bed!
Take care,
Megan at Customer Care
Intasar fabulous sales staff
Intasar in the Coventry store was fabulous, very helpful full of knowledge and useful information and therefore able to help us purchase the perfect bed and mattress.
We were quite overwhelmed by all the differences and returned three times with him able to answer all our questions with great patience resulting in our purchase.
6 October 2025
Unprompted review
Reply from Bensons For Beds - Coventry206
Thank you for your wonderful feedback! We’re thrilled to hear Intasar provided patient and knowledgeable support, helping you find the perfect bed and mattress—even over multiple visits. We’ll be sure to pass on your kind words!
Kind regards,
Megan
The Bensons for Beds Care Team
Excellent service
Natalie assisted me in finding the exact bed I was looking for. She was very knowledgeable about what was available and showed me several options of headboard,mattress and divan base. Very pleased with my choice.
25 September 2025
Reply from Bensons For Beds - Coventry206
We're happy to hear that you found the perfect bed with our assistance. It's great to know that the available options for headboards, mattresses, and divan bases met your needs. Thank you for your positive feedback; we appreciate it.
Thank you,
Lauryn at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.