Sales lady was really friendly and gave us good information. Then the delivery men we good very polite even took there shoes of before coming into the house which goes a long way .
Company replied
Location
Switch locationUnit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ Bristol, Avon, GB
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See what reviewers are saying
Very happy with our purchase. Excellent service from very pleasant staff. Delivery on time by friendly driver. Would not hesitate to recommend Bensons.
Chloe at benson for beds brislington is fantastic ! Super knowledgeable, completely understood what we needed and wasted no time finding us the perfect bed . Kept us within the budget we needed but wa... See more
Company replied
The sales woman was really helpful and approachable, I loved her realness and common sense approach. I appreciated the sale as it made it affordable and nice to get it delivered in a few weeks giving... See more
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Company details
About Bensons For Beds - Bristol Imperial
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10/11 Imperial Retail Park, Wills Way, BS13 7TJ, Bristol, Avon, United Kingdom
- 1179642525
4.8
Excellent
273 reviews
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Our mattress was delivered on time
Our mattress was delivered on time. The two staff members were very polite and friendly and very efficient removing the old mattress and fitting the new one
20 January 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that your mattress was delivered promptly and that our staff provided such efficient and friendly service during the removal and installation. Thank you!
Friendly
Friendly, very knowledgeable customer service team with a great sense of humour in store.
Very helpful and relaxed
25 January 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that our customer service team was friendly, knowledgeable, and had a great sense of humor! We appreciate your positive feedback and are glad you found them helpful and relaxed.
Very good product knowledge and very…
Very good product knowledge and very good customer experience I have been a customer of bensons for a number of years and the staff have always been very friendly and helpful
21 January 2026
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that you've consistently received very good product knowledge and customer experience from our friendly and helpful staff over the years. Thanks for your review!
Lady was very helpful and polite made…
Lady was very helpful and polite made everything a breeze don't know her name but a big thanks from me.
8 January 2026
Reply from Bensons For Beds - Bristol Imperial
We’re so happy to hear our team made everything effortless for you – that’s what we love to do! Thank you for your positive review – Lauryn at Customer Care 💜
Was very pleased with the whole…
Was very pleased with the whole experience and the selection of mattresses for us to try. The sales lady was excellent with no pressure but very knowledgeable and helpful.. would recommend.
1 January 2026
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Thank you for your wonderful feedback Paul! We’re delighted to hear you had such a positive experience and found the perfect mattress with the help of our knowledgeable and friendly team. We’ll make sure your kind words are passed along. Enjoy your new mattress and thank you for recommending us!
- Megan at Customer Care!
Reply from Bensons For Beds - Bristol Imperial
We’re so pleased to hear you experienced great customer care! Thank you for your positive review – Lauryn at Customer Care 💜
From start to finish fantastic service…
From start to finish fantastic service all round would highly recommend recommend.
22 December 2025
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that you had a fantastic experience with our service from beginning to end! We appreciate your recommendation very much,
Megan at Customer Care
Reply from Bensons For Beds - Bristol Imperial
We appreciate you taking the time to share your positive experience with us; we are so glad you were happy with our team's work.
Keaton - Team Bensons
Reply from Bensons For Beds - Bristol Imperial
We're glad you were happy with our service and fast delivery. Thank you for your positive feedback; we appreciate it.
Looking forward to welcoming you back again soon!
Megan at Customer Care
Bensons for beds ,
Bensons for beds ,shop assistant very helpful any questions we had she answered ,delivery drivers great,
Many thanks
19 November 2025
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
Thank you for your kind words! We’re delighted to hear that our shop assistant was helpful and answered all your questions, and that the delivery team provided great service. Your feedback means so much to us!
Thank you for your positive review – Lauryn at Customer Care 💜
Brought a wardrobe looked at it in tbt…
Brought a wardrobe looked at it in tbt shop first and the one I ordered don’t look the same as in the shop
10 October 2025
Unprompted review
Reply from Bensons For Beds - Bristol Imperial
We regret to learn your wardrobe did not meet your expectations. I understand this is disappointing. We understand the importance of putting these issues right and I have contacted you to discuss your review further.
Thank you for taking the time to leave this review,
Lauryn at Customer Care.
Bensons for beds at imperial Park
Bensons for beds at imperial Park.
Very patient and polite staff.
They also guide me to use klarna app.
Excellent customer service.
18 November 2025
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that our team at Imperial Park provided excellent and patient service! We appreciate you mentioning their guidance with Klarna. Your feedback means a lot to us — thank you for choosing us!
Megan at Customer Care
Good and freindly team very helpfull.
3 November 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you for your feedback! We’re delighted to hear our team was friendly, helpful, and made your experience a positive one.
Thank you for your positive review Leon – Lauryn at Customer Care 💜
Sales lady was polite and helpful and…
Sales lady was polite and helpful and the products were many and various. A greatcexperience overall
24 October 2025
Reply from Bensons For Beds - Bristol Imperial
Thank you so much for your kind words! We're so happy to hear you had a great experience in-store and that our sales team was both polite and helpful. It’s fantastic to know you appreciated the wide range of products too.
Thank you for an amazing review John – Lauryn at Customer Care 💜
The staff spent the time explaining the…
The staff spent the time explaining the bed range and demonstrating the machine re mattress needs
21 October 2025
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that our staff dedicated their time to thoroughly explain our bed range and demonstrate the mattress needs machine. Thank you for your positive feedback,
Megan at Customer Care😍
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that our team was polite and thorough. Thank you for your positive feedback; we appreciate it!
Thank you for your review – Lauryn at Customer Care 💜
Staff were very knowledgeable
Staff were very knowledgeable, helpfull friendly and easy to talk to. I appreciate having a local store to shop in, Bensons keep you up to date with your delivery and explain when you can expect a call regarding it. I appreciate the recycling service for old matrice.
14 October 2025
Reply from Bensons For Beds - Bristol Imperial
We're happy to hear that our team was knowledgeable, helpful, friendly, and approachable. We're also glad you value having a local store and appreciate our delivery updates and recycling service. Thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Bristol Imperial
Thank you for your 5 star review Linda! Friendly and helpful is how we roll—glad it made your visit great! 😊 Megan at Customer Care!
The staff were friendly
The staff were friendly, helpful and professional. The price was extremely fair and delivery prompt. I was very satisfied with service.
28 September 2025
Reply from Bensons For Beds - Bristol Imperial
We appreciate you taking the time to share your positive experience! We're happy to hear that you found our team helpful and the delivery prompt.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Bristol Imperial
Thanks so much! It’s wonderful to hear you had a positive experience with our knowledgeable team member. Take care,
Megan at Customer Care💜
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