Shop was very helpful in enabling us to make a good choice for a new mattress for a super king bed and a new single bed. The delivery date was accurate and I was kept well informed about an arrival ti... See more
Company replied
Location
Switch locationUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
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The two men that came to set the bed up (Graham and Brian) were very pleasant and worked efficiently and professionally. When they realised the base was the wrong size they immediately discussed thi... See more
Company replied
Helpful staff in store cheerful and knowledgeable. Easy to buy the bed of our choice short wait for delivery. Delivery guys Steven B and John H delivered to the house respectful of property and... See more
Company replied
From initial contact at the store to delivery the service is faultless. Regular text updates to advise me of order progress was useful. The two man delivery team arrived early, no problem as it gave t... See more
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Company details
About Bensons For Beds - Braintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, United Kingdom
4.6
Excellent
103 reviews
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Ottoman bed frame
The two men that came to set the bed up (Graham and Brian) were very pleasant and worked efficiently and professionally.
When they realised the base was the wrong size they immediately discussed this with me and arranged for a new base to be ordered.
24 May 2026
Reply from Bensons For Beds - Braintree
We're so pleased to hear our delivery team was pleasant, efficient, and professional. We are pleased they addressed your issue promptly. Thank you for your positive feedback!
Team Bensons
Shop was helpful but pre delivery inspection poor
Shop was very helpful in enabling us to make a good choice for a new mattress for a super king bed and a new single bed. The delivery date was accurate and I was kept well informed about an arrival time. Delivery drivers helpful in ensuring goods in correct rooms. Only downside was that the single bed had a faulty foot (no metal post in the caster wheels) and the radiator on my landing was knocked off its brackets. Fortunately the radiator doesn't appear to be damaged and we had a spare wheel which fitted, from off the old single bed. The pre delivery inspection for the single bed was not good enough as we should not have been forced to use an old spare wheel.
30 May 2026
Reply from Bensons For Beds - Braintree
We appreciate your positive feedback regarding our team's assistance and the delivery process. We are truly sorry to learn about the faulty bed foot and the radiator being knocked. We are reviewing our pre-delivery inspection procedures to prevent such issues.
Team Bensons
Andrew and terry did a amazing job.fast…
Andrew and terry did a amazing job.fast efficient and friendly
11 May 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Amazing to hear—Andrew and Terry will be delighted! 😊 Fast, friendly and efficient—thanks for the great feedback ✨
Helpful staff in store cheerful and…
Helpful staff in store cheerful and knowledgeable. Easy to buy the bed of our choice short wait for delivery.
Delivery guys Steven B and John H delivered to the house respectful of property and pleasant efficient putting mattress on the bed and making sure all OK before leaving thanks team
10 May 2026
Reply from Bensons For Beds - Braintree
Thank you for such a lovely review! We’re delighted to hear our in‑store team were cheerful and knowledgeable, and that buying your bed was easy with a short wait for delivery. It’s great to know Steven B and John H provided a respectful, pleasant, and efficient delivery experience — we’ll be sure to pass on your thanks to the whole team. Enjoy your new bed! 😊
Reply from Bensons For Beds - Braintree
Thank you for your lovely feedback! We’re delighted to hear Angela provided such great service.
Take care and see you again soon,
Megan | Customer Care Specialist
Very pleased, good decision.
From initial contact at the store to delivery the service is faultless. Regular text updates to advise me of order progress was useful. The two man delivery team arrived early, no problem as it gave the mattress extra time to re-inflate. They performed as per the Bensons code and left within ten minutes of arriving. They took the very heavy old mattress away and left me feeling that I'd made the right decision buying Bensons. With interest free credit, whats not to like?
20 April 2026
Reply from Bensons For Beds - Braintree
Thank you for your detailed and thoughtful feedback. We’re delighted to hear that your experience was faultless from store contact through to delivery, and that the regular text updates kept you well informed throughout. It’s great to know the delivery team were professional, efficient, and left you confident you’d made the right choice with Bensons — along with the added benefit of interest‑free credit. Your comments are very much appreciated.
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service
The staff were very friendly and helpful and I managed to get the pillow i have been looking for. I would definitely recommend to others and I will definitely go back in the future when I need to replace my pillows and mattress
15 April 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you for your lovely feedback! 😊 We’re so pleased our friendly and helpful team helped you find the perfect pillow. Thanks for the recommendation — we look forward to welcoming you back when it’s time to replace your pillows or mattress,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Braintree
Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.
The delivery men were very kind and…
The delivery men were very kind and helpful and the bed was assembled quickly and perfectly. I have epilepsy and can be unsteady on my feel sometimes. They noticed quickly and made sure I was safe, some people don't know how to react when that happens but they were perfect. Thank you all at Bensons
4 April 2026
Reply from Bensons For Beds - Braintree
Thank you so much for sharing this. We’re really pleased to hear how kind and attentive our delivery team were and that they made sure you were safe and comfortable. We’ll be sure to pass on your thanks — it truly means a lot 😊
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Braintree
Thank you! 😊 We’re glad everything was just as promised and that delivery communication was smooth. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Paul from Braintree Store big thank you…
Paul from Braintree Store big thank you for your extra mile help me sort out with my headboard. You are a Star.
26 March 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you so much! 😊 A big shout‑out to Paul at our Braintree store — we’re thrilled he went the extra mile to sort your headboard. We really appreciate your 5 stars,
Megan | Customer Care Specialist⭐
The whole team are outstanding the…
The whole team are outstanding the service we recieved was fantastic. Well done Bensons
20 March 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you so much for leaving such a kind review for us Tina! We’re thrilled to hear the whole team gave you outstanding service. Your kind words mean a lot to us,
Megan at Customer Care💜
Ottoman bed
Excellent service from choosing frame and mattress to delivery and putting the bed together (Worth every penny) It took them an hour very tidy job!
23 March 2026
Reply from Bensons For Beds - Braintree
Thanks for the brilliant review Carol! So glad the whole journey — from choosing your frame and mattress to the tidy, speedy setup — was worth every penny. Enjoy your perfectly built new bed,
Megan at Customer Care
The bed arrived faulty
The bed arrived faulty, although we were able to keep our bed whilst they order us a new one due to the fact we did not have a bed, it is going to take 3 weeks for the new one to arrive but of course it hasnt stopped receiving details that the payment plan detailed were emailed the same day, bad taste we have to start paying when the bed is far from perfect. Happy to pay but feel like this process should not be signed off and started until we have the full working product in our possession.
We were also not advised when purchasing the divan bed Base that you had to have a certain weight of mattress to keep it down..
A huge point I would say.
All that said the delivery guys were great, friendly and helpful.
19 March 2026
Reply from Bensons For Beds - Braintree
Thank you for sharing your experience. We’re really sorry your bed arrived faulty — that’s not the standard we aim for. While we’re glad you could keep the current bed for now, we understand how frustrating it is to wait three weeks for a replacement.
We also appreciate how unfair it feels for the payment plan to begin before you have a fully working product. Your feedback on this is important, and we’ll make sure it’s passed on for review.
Thank you as well for highlighting the information about the divan base and mattress weight — this should have been explained at purchase, and we appreciate you bringing it to our attention.
We’re pleased to hear the delivery team were friendly and helpful, and we’ll use your feedback to improve communication and the overall experience moving forward,
Megan at Customer Care
King size mattress
From purchasing the mattress to delivery the staff at Bensons in Braintree were superb.
13 March 2026
Reply from Bensons For Beds - Braintree
Fantastic to hear! 😊 From purchase to delivery, we’re thrilled the Braintree team made everything superb. Thanks for the lovely feedback,
Megan at Customer Care
Retail experience with all the staff was exceptional
Retail experience in the shop was outstanding and very helpful. Delivery guys great help vey polite. Couple of small issues with marks on the mattress these things happen sometimes but customer service was nothing short of exceptional to sort those issues out. Brilliant from start to finish. Will definitely be using them again for future purchases.
11 March 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you so much for your brilliant review! I’m really pleased to hear your retail experience in store was outstanding and that the team were so helpful. It’s also lovely to know that your delivery crew were polite and a great help on the day.
We truly appreciate your kind words, and it’s fantastic to know you’d choose us again for future purchases,
Megan at Customer Care
Really great end-to-end experience
Really great experience here, with Paul helping us find our perfect bed and mattress. Can’t fault his knowledge and help. He was never pushy, just helpful and polite. Then upon delivery the friendly Charlie and Usman completed the assembly really quickly and efficiently. Can’t fault it all in all.
6 March 2026
Reply from Bensons For Beds - Braintree
Hello Tom,
We're so pleased you had such a great experience! It's wonderful to hear that you found the perfect bed and mattress with such knowledgeable and helpful assistance. We're glad the delivery and assembly were completed quickly and efficiently by a friendly team.
Thank you for choosing us,
Team Bensons
Reply from Bensons For Beds - Braintree
Lyn Stephenson,
We are happy to learn that you received great service from beginning to end, and we appreciate your positive feedback.
Team Bensons
New Bed - Remote opening ottoman
Excellent service. Clean and respectful job. Both crew John and Brian were excellent. Will recommend Bensons assemblies and work any time.
26 February 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Harshad Thaker,
We appreciate your fantastic review! We're so glad you received excellent service and that the crew was clean and respectful. It's great to hear you'll recommend our work.
Team Bensons
Exceptional service
Extremely friendly as soon as I walked through the door I was greeted with a smile and good morning. I went to dreams and couldn’t wait to leave. I wasn’t an easy customer but everything was explained to me and nothing was to much trouble and obviously I made a purchase due to there expertise and advice.
22 February 2026
Reply from Bensons For Beds - Braintree
Thank you so much for your lovely review Sharon! We’re delighted to hear you felt welcomed the moment you walked through the door. It’s great to know everything was explained clearly and that nothing was too much trouble — even when you thought you weren’t the easiest customer! We’re really glad our team’s advice helped you feel confident in your purchase,
Megan at Customer Care😊
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