From entering the store I was made to feel welcomed by Steph the sales associate. She had an amazing product knowledge and a went through everything with me. Answering all my questions honestly, she h... See more
Company replied
Location
Switch locationUnit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL Bolton, Lancashire, GB
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See what reviewers are saying
Tracy was very helpful and knowledgeable, helped us choose the right bed combination for our needs and budget.
Made a purchase at Bolton Gate Retail Park store recently. We were greeted by Brittany who was very polite, friendly and extremely knowledgeable. Talked us through everything in a very thorough and p... See more
Company replied
The bolton gate store was recommended to me by family due to the friendly and helpful ladies there. Myself and my daughter received a warm welcome and was shown around the store to look at various opt... See more
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Company details
About Bensons For Beds - Bolton
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Bolton Gate Retail Park, Roundhill Way, BL1 2SL, Bolton, Lancashire, United Kingdom
- 1204385226
4.8
Excellent
386 reviews
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Great service
Friendly staff who checked if we needed help and were very knowledgeable without being pushy.
18 November 2025
Reply from Bensons For Beds - Bolton
Thank you! We’re delighted you received great service—your feedback means a lot!
Megan at Customer Care
Sarah the sales person was very helpful…
Sarah the sales person was very helpful and didn’t push you into a sale it was a very good experience
19 November 2025
Reply from Bensons For Beds - Bolton
We’re so glad to hear Sarah made your experience enjoyable and pressure-free! Helpful and friendly service is exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
Excellent customer service from Bolton…
Excellent customer service from Bolton office especially Chloe and the entire customer specialist
28 October 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We’re so happy to hear Chloe made your experience at our branch amazing! Ensuring you have all the information you need and making the process easy is exactly what we aim for.
Thank you for an amazing review – Lauryn at Customer Care 💜
Excellent Service,
Excellent service from the minute we walked into the store to delivery.
No hard sell from nstore staff just there when you needed advice
2 November 2025
Reply from Bensons For Beds - Bolton
We’re so pleased to hear you received excellent service from start to finish. It’s great to know our team was available when needed without any pressure – that’s exactly the experience we aim to provide!
Thank you for your positive review Pauline💜
Lauryn at Customer Care
Great service
Great service in store and also delivery on time helpful and assembled and removed all rubbish and old bed
Thank you
30 October 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that you had a great experience with our in-store service and delivery. It's wonderful that our team was helpful with assembly and removal. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback! We're happy our staff were very helpful and you found a good choice of beds.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Staff extremely helpful
Staff extremely helpful ( Britany ) and knowlegable. Good selection of beds at competitive prices
31 October 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that our staff was helpful and knowledgeable. It's great you found a good selection of beds at competitive prices. Thank you,
Megan
Customer Care Team
Very professional and competitive prices
29 October 2025
Reply from Bensons For Beds - Bolton
Thank you for your kind words! We're so pleased you found our service professional and our prices competitive. If there's anything else we can help with, we're always happy to assist.
Best regards,
Megan
Customer Care Specialist
Reply from Bensons For Beds - Bolton
We're glad you had a positive experience. Thank you for your feedback; it means a lot to us.
Megan at Customer Care!
Reply from Bensons For Beds - Bolton
Thanks so much! We're delighted you had a brill experience – it's always our goal to make every visit a great one!
Until next time, thank you!
Megan at Customer Care
Good advise from the lady who seved us…
Good advise from the lady who seved us and never put under any pressure.
22 October 2025
Reply from Bensons For Beds - Bolton
We're glad you appreciated the helpful advice and no pressure approach during your visit. Thank you for your review – Lauryn at Customer Care 💜
The mattress warranty is invalid as it…
The mattress warranty is invalid as it states on the care guidelines.. don’t sit at the edges of the bed and don’t kneel on the bed. It doesn’t say avoid . I discussed this with the manager Craig who said if we told every customer not to kneel on the bed we would never sell any. I asked him how does he expect me to get in and out of bed without sitting at the edge he said I was taking it too literally.
13 October 2025
Reply from Bensons For Beds - Bolton
Hi, I’m very sorry to hear that you’re not satisfied with your mattress or the information provided at the point of sale. We completely understand how frustrating this must be, and we truly appreciate you sharing your concerns. We’ve since provided further advice on how to care for your mattress to help you get the best possible comfort and longevity from it.
Thank you again for your feedback,
Megan
Three orders, fantastic company!
We have bought from bensons three times now each time theyve been fab! The products are outstanding. But the customer service is even better, great contact for delivery, easy to get in touch with and swift resolution. I’ve ordered both in store and online and each way has been easy and well done!
22 September 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We're happy to hear that you've had consistently positive experiences with us! It's great to know that you appreciate the quality of our products and the high standard of our customer service. Thank you for your continued business with us and your feedback, Megan at Customer Care
Ben was so knowledgeable & his customer…
Ben was so knowledgeable & his customer service was fantastic, we went in just to look but ended up buying a bed due to his fabulous service.
8 October 2025
Reply from Bensons For Beds - Bolton
We appreciate you sharing your experience. We're so glad to hear that our team member's knowledge and service led to you finding the perfect bed. Thanks for choosing us, Megan at Customer Care
Excellent and friendly service.
5 October 2025
Reply from Bensons For Beds - Bolton
Thank you for your feedback! We're glad you received excellent and friendly service.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Bolton
We appreciate your positive feedback and are happy to hear that our staff was knowledgeable and helpful during your visit with us.
Thank you,
Lauryn at Customer Care.
Awesome, friendly efficient compancy
Awesome. The whole experience was top notch. Sadly the majority of companies don't value their customer experience. Don't provide good in house telephone support and don't every have friendly helpful staff. Bensons was great from start to finish. Thank you :)
10 September 2025
Unprompted review
Reply from Bensons For Beds - Bolton
Thank you so much for your kind words! We take pride in providing top-notch service and we're glad you had a great experience with us. We value our customers and are committed to providing excellent in-house support and friendly staff. It was a pleasure serving you. Come see us again soon! 😊 #customerservice #topnotchexperience
Really wonderful experience
Really wonderful experience! Staff member Aisling was so kind, helpful, and knowledgeable - it made shopping for our new beds a breeze.Can’t recommend this shop enough!
6 September 2025
Unprompted review
Reply from Bensons For Beds - Bolton
We appreciate you sharing your positive experience! We're happy to hear that our staff member was so helpful and knowledgeable, making shopping for your new beds a breeze.
Take care,
Megan at Customer Care
New Mattress Bensons for Beds
thanks for your help choosing my new mattress. The advice was clear and helpful, Very satisfied with the service.
8 September 2025
Reply from Bensons For Beds - Bolton
We appreciate you sharing your positive experience. We are so glad to hear that our clear and helpful advice assisted you in choosing your new mattress!
Take care,
Megan at Customer Care
Really great customer service
Really great customer service, Brittany was great help and gave us all the information we needed. Happy with puchrases (bed and mattress)
11 August 2025
Reply from Bensons For Beds - Bolton
We're happy to hear that you received great customer service Mrs Williams! We're so glad that our team member was helpful and you are happy with your new bed and mattress. Take care, Megan at Customer Care
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