Great service from start to finish Ben at Blyth store was fantastic- really knowledgeable and helpful Delivered on time and were kept informed throughout Delivery guys were professional , cour... See more
Company replied
Location
Switch locationUnit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP Blyth, Northumberland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shop in Blyth was well laid out and the staff were very knowledgeable about their stock and the comparisons between the different manufacturers of the bed bases, mattresses, etc. More importan... See more
Company replied
We had a brilliant experience buying beds with Bensons for our first move in 43 years when we downsized from a semi to an apartment, but upsized from a double to a super king as our main bed and from... See more
Company replied
Davy was so helpful giving us guidance and even his tape measure and then leaving us to browse. He was super friendly, knowledgeable and approachable and we chose a great combination of bed base, matt... See more
Company details
About Bensons For Beds - Blyth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Blyth Valley Retail Park, Cowpen Road, NE24 5TP, Blyth, Northumberland, United Kingdom
- 1670351535
4.8
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Blyth
Thank you for your lovely feedback! We're so pleased to hear that our sales team was helpful and that your bed was delivered on time as promised. We really appreciate your comments and hope you enjoy your new bed for years to come! 😊
Friendly staff we were given a lot of…
Friendly staff we were given a lot of information then left to browse the store .no pushy salesperson just allowed to take our time and make the right choice ,with no pressure .
19 July 2026
Reply from Bensons For Beds - Blyth
We're so pleased to hear that our staff were friendly and provided you with plenty of information. It's wonderful that you felt no pressure and had the time to make the right choice.
Happy Shopper
When we first entered the shop a member of staff introduced themself and said if we had any questions or needed help with anything to give a shout. Then we were left alone to try out several beds and pillows which was great. We then sat down with Lisa, who answered all of our questions, knew all the products very well, and I bought my choice of mattress. Sweet dreams soon I hope😀 excellent service from Lisa and from Ben
2 July 2026
Unprompted review
Reply from Bensons For Beds - Blyth
We're so pleased to hear about your excellent experience in our store! It's wonderful that our team provided such helpful and knowledgeable assistance, allowing you to browse at your leisure and find the perfect mattress. We hope you have sweet dreams!
The sales assistant was extremely…
The sales assistant was extremely helpful ( Lisa ). She gave us the time that we needed to make the correct choice.
17 July 2026
Reply from Bensons For Beds - Blyth
We're so pleased to hear that our sales assistant was extremely helpful. It's wonderful that they gave you the time you needed to make the correct choice. Thank you for your feedback!
Team Bensons
Fantastic Bensons
Customer service excellent staff very helpful and aftercare excellent too . Delivery on time with very caring staff. Mattress taken to room with great care of property . .
6 July 2026
Reply from Bensons For Beds - Blyth
We're so pleased to hear about your excellent experience with our customer service and aftercare. It's wonderful that your delivery was on time and handled with such care for your property.
Reply from Bensons For Beds - Blyth
We're so pleased our team member was exceptionally helpful. Thank you for your kind words!
Excellent, professional and friendly service
Ben at the Blyth store was very helpful, informative and knowledgable and very friendly. Great customer service. Andy Mac and Andy P delivered and took away the old mattress quickly, cleanly, were very polite and friendly and kept me informed all the way on day of delivery. Can’t rate them all highly enough!
19 June 2026
Reply from Bensons For Beds - Blyth
We are so pleased to hear you had such a great experience with our team! It's wonderful that they were helpful, informative, and provided excellent customer service. Thank you for your high recommendation!
Team Bensons
The Bensons staff who delivered the bed…
The Bensons staff who delivered the bed clumsily knocked a print off the bedroom wall destroying the frame thus making a £50 item worthless
24 May 2026
Reply from Bensons For Beds - Blyth
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the damage caused during your delivery. This is certainly not the level of care we expect from our team and have contacted you today to resolve this.
Thank you for allowing us to put this right.
From picking the mattress in store to the delivery day was excellent good communication from start to finish,both the sales man in store and the two lads who did the delivery were excellent.
Everything went well from the start in store picking a mattress to the day it was delivered excellent communication also and pleasant staff who delt with us.
5 June 2026
Reply from Bensons For Beds - Blyth
We're delighted to hear everything went smoothly from selecting your mattress to delivery, with excellent communication and pleasant staff. We appreciate your feedback!
Team Bensons
Bed arrived exactly when shop said
Bed arrived exactly when shop said, it also arrived at the exact time with delivery. The lad in shop & delivery lads were great. Amazing customer service 👏
5 June 2026
Reply from Bensons For Beds - Blyth
We are so pleased to hear your bed arrived exactly as expected and that our team provided such great customer service. Thank you for your kind words!
Team Bensons
I visited a few bed shops
I visited a few bed shops. Although I didn't purchase a mattress and headboard I was looking for I have to praise the salesman Davey. An absolutely lovely bloke, friendly, very knowledgeable, passionate about his products,no pressure at all. Like I said I didn't buy a mattress or headboard but I did buy a £79 pillow!. Would certainly recommend him.
29 May 2026
Unprompted review
Reply from Bensons For Beds - Blyth
We truly appreciate you sharing your positive experience. It's wonderful to hear that our team member provided such friendly, knowledgeable, and pressure-free service. We're delighted you found a product you loved!
Team Bensons
Good service
The salesman was helpful and knowledgeable. There was no pressure to buy and i was allowed plenty of time and advice before i decided on the right bed.
27 May 2026
Reply from Bensons For Beds - Blyth
We're so pleased our salesperson was helpful and knowledgeable, providing you with ample time and advice to choose your bed.
Team Bensons
Great service
Great service from delivery lads . From start to finish, Ryan and Adam provided first class customer service. Everything was explained clearly and they showed great care with our house. They couldn't have been any better. The entire process from purchase to installation was exemplary.
29 May 2026
Reply from Bensons For Beds - Blyth
We're so pleased to hear about the first-class customer service you received from our delivery team. It's wonderful that everything was explained clearly and that they showed great care. We're glad the entire process was exemplary!
Team Bensons
Excellent experience.
22 May 2026
Reply from Bensons For Beds - Blyth
Thank you for leaving such a great review. We are happy you found the experience very helpful. Thank you!
Very efficient service
Lisa was very helpful in the showroom and the delivery men , Andy Mac and Andy P were pleasant and efficient helping me to arrange my bedroom to fit the bed.
29 May 2026
Reply from Bensons For Beds - Blyth
We're so pleased you found our team helpful in the showroom. We're glad our delivery team was pleasant and efficient.
Team Bensons
Reply from Bensons For Beds - Blyth
We're glad our team was helpful and knowledgeable.
Team Bensons
New king size bed
Lisa was very polite & let us Have a look around the Store with No pressure. We Found our Amazing King size bed. & it Was Delivered within 4 weeks from Ordering it . Great Bed & super comfortable.
24 May 2026
Reply from Bensons For Beds - Blyth
We're delighted you found your amazing king-size bed with no pressure. We're glad it was delivered promptly and is super comfortable!
Team Bensons
Reply from Bensons For Beds - Blyth
We're glad your delivery was on time and our staff was professional and friendly. Thank you!
Team Bensons
The two delivery guys brought the…
Nick and Steven brought the mattress all the way into the bedroom. They removed their shoes and were polite and courteous. They even took away the packaging.
19 May 2026
Reply from Bensons For Beds - Blyth
We are so glad to hear our delivery team provided such excellent service. We truly appreciate your kind words and positive feedback.
Team Bensons - Jess
Reply from Bensons For Beds - Blyth
We're so pleased you had a brilliant experience! Thank you for your kind feedback.
Team Bensons - Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.